Lavalencia Apartments

I would also give zero stars if I could.
I lived at la valencia for 8 yrs. I was never late paying my rent. Never complained. And was told when i moved out after the final walkthrough with both managers Jane and John that it was better than they expected. And that they were happy …3
weeks later i get the rudest voicemail from Jane which is nothing new. I have 3 Other rude, unprofessional voicemails from previous years saved on my ph that shes left. This time she was ranting on and on about the windows and that shes going to have to hire someone to come clean them 3 WEEKS AFTER I MOVED OUT… I called her back only to have her tell me im not allowed to come and see these dirty windows. I advised her i took a 20 min video and 50 pictures before i left including the windows.4 weeks after i moved I received a hand written itemized letter informing me that they had to hire a cleaning crew. A painter and a window washer. Personal friends and a tenant that happens to live in apt 11.
My deposit was $ 1000.00 + $ 600.00 pet deposit and she hasnt sent me a penny.
Ive tried to call to try and work something out 10x. Jane has not returned 1 of my calls. The water is turned off every single month due to old plumbing the duration. any where from an hour to all day. Its ridicules. I had 3 floods in
8 yrs. The last one was last Dec. Water was pouring out of the celing, the light switches and the vents. Every single light was flickering on and off. I called jane 7x before she returned a call only to have her say she was out to dinner and was going to look at christmas lights then she would come to my Apt. 4hrs .and half a foot of water later she showed up. They never did ever check the electricity or have it checked. they didnt bring anything to help me soak up the water or bring in fans .i did it all myself. The carpet meldewed and i was told they would only replace it if (i) moved every single piece of furniture myself. Im a single female and asked not only how i was to do this but where would i put my things Jane said its was not her problem. i never got new carpet. i rented a shampooer from stater bros. When the mold came i was told by jane that i should go to the .99cent store and get bleach. 2 days later the girl next door woke up to John standing in her bedroom doorway where she was sleeping naked. No warning no knocking just walked in .he told her its allowed if theres an emergency and he needed to see if MY FLOOD 2 DAYS PRIOR
Did any damage to her Apt. I couldnt get them to help ME but he was concerned about my beautiful single neighbor.
After everything I still thought i left on good terms. Jane is unreasonab
le rude and unprofessional. I want AND deserve my deposit and wont be bullied.
Im glad i documented every detail im going to need it in small claims court.
I don’t know if it’s coincidence but after exhausting all other avenues .and just a couple hours after I posted my review I received a voicemail from Jane the manager stating she meant to give me the company po box address. states thats where i should have been sending letters asking for clarification or an appointment where we could sit down and talk to try to figure this out or find out why she’s doing this .she stated I should not be calling their office. any information or request for the FULL RETURN OF MY DEPOSIT + PET DEPOSIT need to be sent to a
PO Box. (WHAT???). … And any requests sent to apartment 1 is disregarded because it was sent via the wrong Avenue I asked why she hadn’t returned any of my prior 10 phone calls until now she said «it was Christmas and people go on vacation at Christmas «
take very good notes take very good pictures take videos you’re going to need them

If I could give this place zero stars I would. The manager Jane is the rudest lady. She lurks into your balcony to check what you are up to and she doesn’t let your visitors spend the night. I understand that she is the manager but she is definitely abusing her authority. She needs to be terminated and this place needs new management ASAP.