J & M Auto Sales

I had been looking for an old 1991 big body Benz, and saw on an advertisement that there was one for sale at J & M Auto Sales. I called a few times inquiring about the car and spoke to various Salesmen who took my name and numbers and stated they would get back to me with a price quote. I called 3 – 4 times and never once got a response/​call back. I would not do business with J & M Auto Sales.
From the other reviews, this seems like a place where they try to rip you off, and have poor customer service. The price of the car I was interested in is close to double what it is actually worth. Not to mention, it has basically had the same amount of miles from 2006 until now, so who knows what type of driving condition it is in. I was able to find a similar car in even better condition for less than half of what these guys where trying to charge.
I would stay away from this place. I do not normally write negative reviews, but this place really frustrated me, so I had to share my experience. Beware.

These people are a big fraud. I purchased a veichle her and the finance company called me asking for a description about the car. These people added a luxurious model on the books and I had the basic model. The finance company found out, cut ties with J&M and when I took the car back they neglected to give me my down payment. They are a bunch of outlaws and scumbags.

bought a truck here with an un-​disclosed oil leak they wld not fix even after purchasing a very expensive warranty! lying, cheating money hungry, bogus sales and management! the owner even promised to do what he cld to set things right which was a total lie to get me off the phone… out thousands of $$‘s !!! lesson learned not to trust used unprofessional bogus dealers! if you want a good car go to a real car dealership! not jm auto in riverside! they will rip you the f*&# off! the only reason u see 1 is because i had to pick this or i cldnt post my review! i give them a –10!!!
angela d.

MUST READ:
Buying a car from j&m automotive is the worst thing I’ve ever done. I got an overpriced vw beetle and mislead into a warranty that added a lot to the total. The salesman are selfish and their service department is so rude. I’m happy this is my second bad review for this company. Terrible customer service. that warranty isn’t excepted everywhere, VW never wants to accept it. Complete waste of money. The salesman lied. The service department manager raised his voice and hung up on me twice when I needed my vehicle to get towed away and fixed in the middle of nowhere. But I really don’t even care, I know I’ll never be buying from them again happily. #2^nd bad review.

I purchased a used truck and within weeks the check engine light went one, took it in no problem…2 months later again… same problem! Terrible customer service, they take your money, sweet talk you, and and soon as the warranty expires, they forget who you are. I have been asking for a detailed receipt on what was done to my vehicle from their so called mechanic and they won’t produce one, but they want me to pay for the repairs. I think they run a shady operation and you should not trust them… or purchase anything from them!!!

I drive past this dealership every day on my way to work. Four times now I have stopped, practically holding cash in hand, ready to buy a truck, not once did a sales person ever come out. Even when I walked right in front of their office windows. So being someone that knows what they’re looking for, and ready to buy, not to mention I was a car salesman at Carmax three years ago, it was kind of a letdown to see that they don’t need my business. Another thing that disappointed me was more often than not the vehicles they are trying to sell, the trucks to be exact, are highly overpriced for what they are. One truck in particular that caught my attention was an 8-​year-​old F-​350 with over 130,000 miles, and they’re trying to sell it for 32 grand? Get real. That truck should be no more than $ 15,000! I will be taking my money to a different dealership to find a newer, less used truck for cheaper, and it will be for sure thing that the customer service will be better since it can’t get any worse than J&M auto sales.

Did not buy a car here because of the bad service over the phone and because of the lies.
I called about a GTI that they had listed online, the guy was really friendly and when asked if this was a salvage title the guy got upset and said «we dont sell cars like that… only car we buy from people who dont pay» which seemed good to me. A month passed and the car was still up for sale online, so I decided to drive to Riverside from Whittier. I checked online and the website said they closed at 8pm so I left my house at 6.30pm but traffic was bad. I called right after I passed the 15fwy from the 91fwy to let them know I was almost there and I was coming from LA county to see the GTI they had and to ask how far I was from the 91 and 15. The guy who was a different person from the first time said «you are 15 minutes away» and this was at 7.48pm and then he said «yes we still have it but we close at 8pm». I then asked him if they closed right at 8pm and he said YES.
I then said «well thats too bad I might be 5 mintues late and if you are closed ill just check out the car and go back to LA» and he said «OK»… never have I seen a more unenthusiastic sales person. I got there at 8.10pm and they where gone. I looked at the car and it had a huge gauge on the rear door and the front driver door had a huge gap, my first thought was that it was probably broken into. Or at least an attempt to break into car.
I go home quite disappointed, but still try to give them one last chance since I really wanted a GTI. I call them back the next morning and ask if the GTI was still there and of course they said YES. I asked if it had any problem and he said NO, then I told him I had seen the car the previous night and noticed a gap on the driver door and the sales guys tells me its because a air bag had gone off but it was no problem. I ask are you sure because it looks like someone tried breaking in. and he says «NO NO NO just an air bag went off… O yeah and the rear door has a crack but that is it» and I tell him that the gap is really big and he still tells me no its perfect, not bad. Then he says well the door has frame damage because of an accident… at this point I was upset at the lies and took my business elsewhere.

I purchased a pickup truck three years ago from J&M. The model I was looking for and got was a somewhat difficult one to find. But J&M had one and was relatively close to me. When I went to look at it, there was one guy working the lot. He was not very friendly and was hard to work with. Unfortunately, at the time we had a newborn at home and I didn’t feel like I could keep looking far and wide for this model of truck. So, from the start, I had myself in a bad position for negotiating. Ultimately, he came down a bit on the price, but it was still quite a bit higher than market value. Regardless, I agreed to it and we started the paperwork. Initially, the truck came with a 3 month warranty but, when we were almost done, he said he could no longer include it due to the «low» price I was getting. I balked, but ultimately caved when he showed me a list of services their mechanic had just done including new brakes.
Fast forward 3 weeks. I was pulling into work when suddenly the brakes failed. Thankfully I was almost at a stop when it happened and was able to completely stop by going up against the curb. I had the truck towed to a mechanic. He looked at it and said that one of the front brake pads had been replaced, but not the other one. The older, thinner pad had fallen out of place and caused the caliper to go in all the way which is why I had lost brake pressure. The total cost for the repair was $ 380. Had this happened at a more inopportune moment, the results could have been disastrous.
I never tried to recoup the $ 380 from J&M. I doubt I would have gotten anywhere, but who knows. So I can’t really ding them for that.
Other than that, the truck itself has been great. The model is well rated in terms of reliability, so I doubt this is a reflection of where/​how J&M sources and services their vehicles.
As far as positives: the lot itself is relatively clean and in a decent area. The cars all looked pretty nice (no obvious clunkers). The paperwork process was very fast. Maybe, three years later, somebody else is working the lot and their service has improved. That’s all I got.
Overall, J&M did nothing to change my perception of used car lots. If I had to do it all over again, I’d allow myself to walk away if the negotiation didn’t go like I wanted it to. I’d also have the vehicle inspected by a 3^rd party. Really, this should apply to any used car purchase, but I’d be extra cautious with J&M.