Gorilla Marketing

I had a terrible experience working with this company. I ordered two different sizes of the same shirt. Both were the same color and same type of blue polo shirt, XL and 3XL. They were embroidered with my logo. The XXXL were for my employee. I drove down to orange county to pick them up from their embroiderer. I told the embroiderer that I think those were the wrong size, because I noticed that they were 2XL. I went back to my shop and confirmed with my employee to see if could were the 2XL. He said no way. I called Gorilla that day to try and fix the mistake. They were able to correct the mistake, but I had to drive back down to orange county the next day again and pick up the correct 3XL shirts. Now I was left with some 2XL shirts I didn’t need. I gave them away to different employee who doesn’t interact with customers, but I thought it would be a nice gesture. A few days later, I receive an email from them. They said that they wanted the SHIRTS BACK!!! AHHH Really! I explained how I already gave them away and didn’t have them any more. Then they said that I need to pay for them at a 20% discount. This morning I called the manager and explained to her the problem. She still said that she wanted the shirts back, but is willing to discount them by 35%. I told her that she needed to call my employee and tell him why she wanted the shirts back, because I should have to pay for something they screwed up on. She also told me that I am creating this argument so I can get free shirts. After a heated argument and a heart attack on my end, she finally conceded to let the shirts go. Who the heck thought that they could reuse custom embroidered shirts??? I would not recommend this company.

Kara and Sandy are always so quick to get back to me. I have ordered several items and typically have to coordinate with management but Kara and Sandy are always SOOO patient in the process and I have always been a happy customer. Keep up the good work and look forward to continuing our business relationship.