Go Glass Auto Glass & Windshield Repair

Excellent company. Showed up on time, even after I changed the appointment at short notice. Ken was very helpful and friendly, got the crack taken care of. Definitely recommend this company

I’M WITH CHRISTY C. I called for a quote BEFORE purchasing the Groupon to be sure it would be cost effective. I already had an appointment with SafeLite. I gave the OWNER the specifics of my car; make, model, year AND THAT IT IS A CONVERTIBLE (because I know that costs more) and he gave me a quote for $ 265. Today when I called to schedule the repair a rude, non-​customer service oriented lady answered the phone and gave me a quote for $ 299. I told her I spoke to Brandon and he said $ 265 and she argued with me and told me I must have told him I had a 4 door sedan. Oh, that’s right I forgot what kind of car I have… I mistake my 2 door convertible for a 4 door sedan all the time. So, for $ 30 they lost a customer and all the people I would have told (because I’m the one people go to when they want referrals). $ 30 dollars… makes me laugh really, the reason you do GROUPON is to drive business, it’s called MARKETING FOLKS. Marketing Rule #1: Get your house in order before inviting people in… don’t spend money inviting customers to come and experience poor customer service. You might repair windshield cracks just fine but your customer service is jacked and cracked up. .
SAFELITE… here we come!!!

In this world of promises and disappointments it great to find a business that beats the mark and rings the bell. Best price point, quality service, friendly attitude, and a get you in and get you out service location. Super clean waiting area and they let you watch what you want on the tv. Waited less than 1 hour. Researched all the area shops and they beat safe lite and all star by a wide margin. Don’t let triple A steer you into their high priced referrals. My deductible was $ 250 and those other guys wanted an extra $ 28 on top of that. GoGlass was below $ 170 out the door. Saved me big time.

Started with a Groupon. With a 5 star rating on Unilocal I decided to go with them and purchase the Groupon. (They are located in Riverside and I am in North OC which is outside of their service area, but chose a day to drive out and gave them a restaurant parking lot so I could at least sit and be comfortable while waiting in my 9 – 11 window.
A couple of days before the appt. they called and said they needed to change my «window» to 10 – 12 and if that would be ok. I told the girl that it made it a little more inconvenient but again made it clear that I was driving out specifically for this appt and hoped I didn’t have to sit around for hours.
It started to rain around 10:15 am.
The tech called me at 11:30 to say he was on his way and I asked him about the rain and that I was in an uncovered area. He said we had to be covered (obviously) it came down to I had to go to their location «only» another 7 miles away. I asked since I was the one one who had to keep compromising between change of appt time and now location, if I could get some kind of discount for my effort. After he spoke to the owner he said they were willing to take off the tax only! Seriously??? Comes out to about a 4% discount. Cost me more in gas to drive the additional miles to their shop, and it didn’t even cover the breakfast I ate while waiting for them. Also, I originally offered to drive to their shop when I made the appt and the girl said I couldn’t! Wasted time all around!
I only gave a 2 star instead of 1 bc Omar the tech was professional and none of this was his fault. I blame (I’m assuming the girl at the front) the person who scheduled my appointment. I did not find her very professional or in person. She never even acknowledged me when I got there or sat in the lobby waiting for the glass to be replaced.
Also, I’m positive that it was the owner who actually showed up to the shop while I was there and he knew (bc Omar had to call him and tell him the situation of me having to come in) that I was an unhappy customer and all of the problems I had with them, he never ONCE acknowledged me! No hello, no I am sorry you are unhappy, nothing!
I know the techs were in a hurry to get me out of their shop but I had whatever adhesive spray they use, all over both side mirrors and surrounding area. Dash was dirty with little pieces of glass as well.
Chose them bc of Unilocal reviews and that is why I had no problem with driving into their service area originally.
Sorry Go Glass this = FAIL for me.

Ka zakkkk!!!
That was the sound of a speeding rock as it made contact with my little Kia’s windshield.
Oh, fux!!!
That was (sorta) the utterance out of my mouth as I watched those wicked little spider leg cracks emerge in front of my face.
It took me a week’s worth of denial before I admitted that obviously that irritating little crack would not go away on its own. Duct tape, mankind’s solution to everything, was not the answer. And since the El Nino weather had already sputtered and quit on us in California, the February temps were making a mockery of the dire predictions peaking at 90… yes…90 degrees. Not a good thing in the land of inevitable windshield cracks.
Enter Groupon. Lucky for me… I have good timing for windshield cracks, if you want to look at the positive side to this. I had already called a dealership and another glass «repair & replace» business and had been treated like a sub– human. But then, up popped Go Glass on Groupon.
I checked. The Unilocal reviews were unarguably stellar. The Groupon rate was most appealing. And best of all, my preliminary phone call to Ken was so positive, I felt rejuvenated. He said just bring it on in… now.
One call, and within 15 minutes I had the car at the shop (FYI — they primarily do a mobile repair business) and found myself in good hands with Brandon, his sidekick. Or is Ken Brandon’s sidekick? I didn’t even have time to do my first draft of this review before it was done. And… Brandon also noted my windshield wipers were needing replacement, and gave me such a good price I couldn’t refuse that either.
Bottom line? Windshield repaired in record time. Brandon and Ken, good guys. Repair done so quickly and easily it was embarrassing. Disaster averted. Wipers ready for the next El Nino.
Moral of this tale:
Bad things may happen to good Unilocalers, but by golly, they sure helped steer me in the right direction. These guys are keepers.

Would definitely recommend this company to anyone in need of minor crack repairs or complete windshield replacement Ken came out extremely professional handled the job like they promised. Would give 10 stars if possible!

Scheduling was a breeze. Exact price quoted.- no extras. Deshon arrived in time, was precessional and completed the job efficiently. We had two front car windows replaced, a Lexus and a Ford. Both cars and his work area were cleaner after the work the. When he started. Deshon was self sufficient and informative. If we ever need an auto window replaced I the future we will only go to GoGlass.

Thank you Ken!
A rock was launched right in my line of sight behind the steering wheel.
Just what I need!
So I called the shop and they offered someone to come to my house within the hour!
I was right around the corner, so I shot in there and the rest is history.
In and out in 20 minutes.
How can you beat that?
I own several cars, so it looks like I found the place to go if any of the others have the same issue. I will definitely be back!

Ken is the man if your looking for auto glass in riverside! nuf said!
Jeff

Great same day service to repair my windshield chip. Price was great too! Hope I don’t need their service again, but if I do, Go Glass is who I will call!!!

Go Glass was awesome. They were fast, courteous, and Desean did a fantastic job replacing my windshield. These guys make it look easy. I highly recommend them. Thanks Guys

I got a chip so I called in. Brandon provided good service, and fixed up my windsheild in no time. It was cheap and fast so no complaints.

Great price! Very friendly over the phone and person that did the job was fast and did such a great job. Will be referring them to friends and family who need new windshields.

Just had our windshield replaced on our 14 Durango. Squeezed us in next day. Great price. Beat everyone in town. Windshield looks great. Our tech Deshan called ahead and showed up when promised. He was curteous and professional. Thanks

So where can I start, my windshield was completely shattered. I called go glass and they showed up the next day.
I was very calm and assured that they would do a good job, 5 stars on Unilocal,who would have guessed.
But this is where I have to say I was very unsatisfied and upset with the service I was provided.
I will go in steps to explain this.
1.) I was very respectful to the two guys that showed up to my house.
2.) My driveway was swept and clean before they showed up.
3.) I let the guys work without being over their shoulder.
4.) they were done in a very reasonable amount of time, maybe a little too fast. (I’ll explain)
5.) I asked if there was anything that I needed to know before I signed the paper. Of course he said no, all he did was explain the warranty on the glass and that’s it.
6.) I signed off and tipped them whatever money I had left.
7.) So they took off and it seemed that they had done a good job until I looked closer.
Now I’ll explain what my issue was.
First of all, the glass that they installed was extremely dirty, they didn’t even bother to wipe it down before they installed it. They left grease and scratches on my doors, they didn’t bother to sweep up any of the glass that fell from the shattered windshield onto the driveway, as a result of them removing it and relocating it to their service van, keep in mind. I have a baby and a 4 year old that run around the driveway. But my ultimate issue! They damaged my interior dash and once I called them to let them know. They tried to tell me that the windshield that shattered had done the damage. Please!!!
They also offered to come sweep up the glass they had left behind. For what???
They also offered to come by and check out the dash, for what???
I will never ever recommend this company to anybody and if I do hear about someone that is about to contract them… I’ll definitely put in a bad word for you… unsatisfied and disappointed…
Never again… and thanks for the damage.
I rather not even waste my time trying to get you guys to pay for it… I’ll just do it and pay for it myself.
But there it is. Go glass… First experience with replacing my windshield in my life. And it was a complete fail.

These guys are great. Parked my car in Riverside over the weekend and came back to find a big ol’ impact crack on my windshield. Thing is, I’ve been putting off replacing my windshield for about half a year now since another rock hit it while I was driving on the freeway. So as the old crack and the new crack reach out for each other across my windshield, I decide this is the day I replace my windshield.
I find these guys on Unilocal and give them a call. Within 45 minutes of our call, Deshon arrives where I’m staying at and starts working on my car! Watching him work was fun (those windows pop out so cleanly!) and he was super chill and friendly. He finished within 30 minutes and made the whole experience very easy and pleasant. Price was affordable; what a big relief that these professionals were in the area in my lil Prius’ time of need!

So I called to make an appointment to have two rock chips repaired in my windshield. (These were supposedly previously taken care of by another company.)
My appt at my home was between 10am-​12pm. At 12:30 I called to make sure they were on the way. They did not have me scheduled, & the young lady I spoke w/​was very apologetic.
She rescheduled me for later in the afternoon.
Ken arrived & did a good job repairing the windshield & called my insurance carrier (Metlife) for me. I felt he was very knowledgable, polite, and fast.
However, the next day i realized that I could still see the one crack. I was not happy, so I drove over to the shop on Indiana & talked to Ken. He explained that it was sealed & he guaranteed that I would not have any further problem with it! He put me at ease, was very patient with me and I felt that I could trust his word.

I just had Go Glass at my home to repair a windshield crack on my brand new car.
Ken came to my home and repaired the windshield within 20 minutes.
He was very nice & informative, also giving information in case I wanted to turn in the repair to my insurance company.
The repair looks great! I can’t even tell where the crack was.
I would highly recommend Go Glass to family & friends.

I’d have to say, they were really helpful. My car got broken into and I needed to get my car windows repaired asap!
I gave them a call and they scheduled an appointment the same day.
Fast and easy and I think quite affordable. Definitely a 5 star.

Amazing service at an amazingly affordable cost. My accord front windshield was replaced for only $ 175!!!