Fishberg Family Vision Centers

I am dismayed to write this negative review for Dr. Fishberg’s Optometry place. My husband and I have been going to this place for over thirty (yes, I said THIRTY) years! It has been fine, except for the last five or six years. Up to that time, the office staff was pleasant and we never had a problem with Dr. Fishberg or his colleagues when they did the exams. However, in the last five years, between my husband and I, they have lost our files several times, have had to have re-​exams done because the prescription wasn’t right on more than one occasion, and have been treated quite poorly. This is not something I would expect for any customer, let alone customers that have been loyal for so long.
The last episode was the kicker for me. I had an exam done in January, but I wasn’t due for glasses yet. Dr. Fishberg was not the optometrist who did the exam. I got a copy of the prescription, waited a few months, then decided my eyes needed the upgraded prescription and went to Costco to get them, a much less expensive option since I would have to pay out of pocket. Once I got my glasses, I knew there was a problem (again). Took them back to Costco and they confirmed the glasses were done to the prescription that was written by Dr. Fishberg’s office staff. When I called to find out about getting a new exam, I was quickly put on the phone with ‘Max’. ‘Max’ was immediately argumentative, condescending and told me on more than one occasion that the problem was either with Costco, with the doctor who did the exam, or with ME! He went on to explain… in a very ‘know it all’ way… the technical details of how glasses are made and how they work… nothing I needed to hear or know about. He finally told me he couldn’t help me and I needed to see Dr. Fishberg. Yes, of course, that’s why I called in the first place.
I made the appointment and went in… on time… expecting to be seen. After waiting for just under thirty minutes, I overheard the staff talking about how Dr. Fishberg was NOT EVEN IN YET… and they had no idea when he would be there! No one said a word to me. At this point, I was almost in tears, because I needed to have my glasses situation resolved. I stated to the girl in the front that I probably wouldn’t be back and it was so sad because we had been coming to this place for so long. She said, «I know, it’s really bad…» I will now have to start from the beginning with another doctor who doesn’t know my history… extremely upsetting.

Worst experience ever. Last time I went there, I brought a pair of glasses that I Got from another optometrist to be fixed, and this place ruined them. Putting several deep scratches in them. They are unprofessional, rude, the absolute worst! Buyer be ware. The people are very arogant and rude.

I’ve been going here for about 2 years, and the only reason this isn’t a 1 star review is my Dr., Dr Yu (spelling) was outstanding. The front office staff was reliably rude.
The most exaggerated example of this was me trying to schedule a follow up for contacts. Without going into the long boring story and back and forth involved, I was given a trial pair and box of contacts under the pretense of «if the trials don’t work, come return the unopened box and let’s try again». I called and spoke to the only male in the front and he was unfamiliar and unhelpful. I then explained I had been working with a lady about this and if I could speak to her instead since she was familiar with the situation. His very mature and professional response to this perceived slight was to say «YOU can speak to the manager when YOU call back tomorrow». Hung up phone.
This is one of many unpleasant interactions I had with the front staff, along with being unable to locate my record and getting general unsolicited attitude. I’m not going back. Dr. Yu as an individual= 5 stars. Office staff= 0 stars. They quite literally lost my business, and I live about 0.25 mile from their location. I’m willing to drive for a more pleasant experience.

Started going to this office since I was a student at UCR. My experience over the last several years has been less than mediocre. Dr. Fishberg is very polite and seems knowledgeable but his administrative staff is absolutely terrible. Every time I have tried to make an appointment the phone gets hung or I am put on wait for a very long time. The ladies at the front always seem disgruntled and they project on to the patients. Once I called 30mins before they closed and told them I was 5 mins away to pick up my glasses and they gave me attitude about showing up?! I feel very sorry for Dr. Fishberg who may not see that his staff is making him loose patients and reviews.

I am shocked to see so many low ratings for this pace. I’ve been coming here for 2 years now and had a pleasant visit every time. The staff is friendly (IN MY OPINION), they even helped me in choosing the perfect frame as well! What they didn’t have in stock, they were nice enough to order it for me as well. The optometrists were great, answered every question I had. All in all, kudos to this place.

I’ve been to this office about three times. Each time I have gotten great customer service from the staff. People complain about it being slow but you need to understand that it is a small building with not so many workers.
Dr. Fishberg was great, very funny and simplified everything to help me understand what was going on with my glasses. The receptionist was very helpfull. Max, one of the assistants, is always helpfull. He helped me within five minutes of walking in and was out of the door within 30 min. I recommend this place to everyone. Great staff!

I have been wearing glasses for many years. However, Dr. Gary Fishberg gave me the most complete and accurate exam I have ever had. He is patient, courteous, and most importantly very skilled. The staff who take appointments are very nice and informative.

I’ve been coming to this office for a few years. And they are consistently unprofessional, unorganized, and rude. I had an appointment today, I was 15 minutes early, and the first patient of the day. And I was brought in half an hour after my scheduled appointment. I am respectful of their time and wish they could be respectful of mine. Please look elsewhere.

I’ve been going to this office for 5 years using UCR insurance. It is easy to make an appointment for the same week, however, even with an appointment, you still have to wait for over an hour when you get there. Somehow the optometrist who work here never get the prescription right the first time, and I always had to come back to adjust the prescription.

The receptionist at Dr. Fishberg’s office was unprofessional and had an attitude while on the phone. I called to get a copy of my prescription and they declined because my prescription is expired. Now I without contact lenses and I have to go back to the place and spend more money to do an annual exam that was done back in July of last year.
She did not explain to me that was the law until I asked her. She told me that «I was not supposed to be mad at her for not being able to get my contact» a implying that I was mad. So I told her I wasn’t mad, then she said I sounded frustrated, and I was. Then she continued telling me how it was my responsibility to contact them when my prescription is up to do another checkup, so it’s my responsibility to provide you with my business? not anymore.
That person who answers the phone might have been working there for a while already, but that doesn’t give her the authority to provide poor quality customer service.
I’ve been a patient of Dr. Fishberg since 2005 when I came to riverside to UCR. I continued to be a patient because there is a lady there that always treat me well. Another encountered I had back in December 2014 was when I picked my glasses, I got to the office at 5:30 and the door was already locked with people inside. I knocked on the door and they told me they were already close, even though the sign posted at the front door clearly said they close at 6:00 that day. I started arguing with them as they were shutting down the light and locking up the office and pointed out their unprofessionalism.
This is the last time I swear on my life I will ever go back to that place. It is sad that after 10 years of providing business to this place, the quality of service had declined dramatically.

I have gone to this office for almost a decade. I have always had to wait too long. It is dingy and poorly managed. I never see the same Optometrist twice. I kept going because it was convenient. Today, I finally had enough and I will never go back. Almost anywhere you go will be better equipped and run. Avoid this place.

I used to come loving here, the staff was nice and i always got my glasses on time. It isnt until the past couple of years i started getting aggravated with them. every time i go there im stuck there for hours because they cant find my paperwork. Of course they cant find it because their paper organization structure is a mess! there are boxes everywhere with their paper work. It always takes forever for them to find it. Thats not the only problem. its happened twice that i order my glasses and when i come in to pick them up they are no where to be found! they tell me at first the glasses will be ready in 4 – 6 weeks. When i come in they tell me the insurance couldnt cover them WTF if they couldnt cover them why wasnt i informed? and when i ask them questions they have the nerve to raise their voice with me. Bad customer service. It was never this way. The new staff there are so rude. When i spoke to my insurance they said they did cover my glasses. All they care about is your damn money so if you pay for your glasses you should be good but if you rely on insurance dont even bother to go there.

CONT:
After that, I demanded to speak to the doctor again and I’m greeted by Tony, a security guard (remember call earlier). I’m being asked to leave. I get it. I’m 6’3, 279 pounds, and I’ll let you fill out the rest. I’m told I’m making customers uncomfortable. Tony starts running his mouth in which I asked the ladies if what he was saying is true (I was rude to poor tony, I’ll admit.) they basically say I’m not welcome back there unless told, and if I come back, I’ll be arrested for trespassing. Alright. After jousting with Tony some more (I feel bad now a little), I take my glasses and leave.
People, I pay full prices, always have for everything here. If you just need something done quickly, fine. But if there are ANY problems, they will quite literally try to screw you.
The doctor called me the next day to personally apologize for his staff. He claimed he would give the office manager a good talking to for the lack or organization of medical records. When I mentioned more concern after reviewing Unilocal,Dr. Fishberg then quite litterally snapped at me saying ‘You just really pissed me off, everyone on Unilocal is God**** liar’. Um… okay? After calming the good doctor down, I apologized for any unbecoming behavior on my part and we mutually called it even (I guess). I was never told I could come back, but admittedly I didnt ask. I have no interest in returning here anyway.
I think all the other bad reviews say the same general thing. You know what they say, ‘when there is smoke, there is fire’. Some people exaggerate on reviews and some lie, but EVERYONE cant be a liar. Stay away from here. That is all.

Dr. Fishberg has been our family optometrist for over 10 years. The staff is awesome and they have become family to us. At any given time we can ask for help and they assist and if possible get us in ASAP. Our family absolutely enjoys coming back every year.

I don’t know about Dr. Fishburger himself, but the women he has working at the front are completely rude and unprofessional. Every time I tell people I have to go here for my eye care, I warn them about the receptionists because they have total sticks up their butt. Definitely resting bitch face, too, and their attitude meets up to it. I only went their because it was conveniently close, but nah now I’m about to drive 50 miles out of my way to avoid their crap service. PEACE

I am a patient here and just recently got my new glasses. Dr. Fishberg is great and his staff was helpful. A few months came by and my son bent the leg on my glasses causing them
To be a bit crooked. I went to see if they can fix it because it wasn’t that bad and I didn’t want to spend another $ 400 on a new pair so soon. I was shocked to get such horrible service from Audri. She was very rude and didn’t try to help me. She kept telling me she can send them into a company to inspect and if it’s covered under warranty (manufacture defect) then I didn’t have to pay. How stupid is she when I just told her my son bent the legs so it’s clearly not gonna be under warranty. She repeatedly told me 3 times the same shit.
I didn’t think it would be such a problem being that this hapoen before when I was a customer of LensCrafters and they always fix it for me with no problems .
Audri clearly has NO customer service skills ! Customers will not stay loyal to this place if she is still around!
A sweet lady came from the back office and offered to help fix my glass. She did it in 5 minutes and told me it was not bad at all. I express my frustration about Audri and she agreed.

Max is awesome … you need to «see» him. Guy is the man! Also Dr. YU was great as well.

Let me start off by saying that this review could have been great, had it not been for several incompetent employees.
I had chosen to come in to this establishment since they were open on Saturdays. I thought it was great and very convenient. I was able to schedule my appointment easily and had come in to get my vision checked later that week.
The assistant, Max, was very pleasant and humorous. He had performed several tests and passed me off to the doctor. The back office where the doctor had checked my eyes was a bit dingy and had a lot of stuff sitting around, but it didn’t really bother me. The doctor was very informative and had finished with me in no time. I was then passed back to Max to pick out some frames.
Sadly, this office has a tiny selection of Ray Bans (probably 5 pairs total to choose from) so I asked to see a catalog to order from it. I loved my existing Ray Bans and I wanted to get another pair. If you’re into Juicy Couture and that other garbage, they have plenty of that. Moving forward, Max sat down with me and helped me pick out some glasses from the catalog. As you know, it’s quite difficult to select glasses that would go well with your face when you don’t actually have them in front of you to try on. Moreover, I was in between two pairs and Max stated, «Oh, you can order both. If you don’t like them, you’re not obligated to buy them». Why not. I left happy.
A week and a half has gone by and I finally get the call to come pick up my new glasses. I came in the following Saturday to pick them up. As I came in the receptionist asked for my name and who had helped me last time. I stated, «Max». She immediately said, «Oh, he’s not here.» Okayyyyyy. I didn’t come here to see him. I’m here to pick up my glasses. I thought it was very random that another assistant couldn’t go into my file and show me what I ordered.
Anyway, finally after 15 minutes some really annoying woman came out and yelled out «Aleina!» No, honey. My name is Elina. Not difficult. She then took out the glasses and I immediately disliked them. They were ugly. They weren’t me. The assistant saw my reaction and persisted on saying «Oh, these are cuuuuute.» No, they aren’t and there’s nothing you can say that will make me buy them. Besides, I’m not gonna take advice from someone who is wearing bright green frames. I had asked if I could order another pair and she said, «Well, you will need to put a deposit down. We aren’t even supposed to order two pairs.» So, you want me to put down a deposit because you have NO FRAMES in stock? I’m sorry I’m not ten and don’t wear Juicy Couture frames. I also didn’t give a deposit the first time. She then added, «But you’re more than welcome to talk to Max. He’s not here though». Why the F do I need to talk to Max? You work here, don’t you?! I said I wasn’t going to give them any money and stormed out.
As I left the establishment, I decided that this is too much of a hassle and I would just replace the lenses on my existing glasses. I had called the same day and asked if I can bring the glasses in. The receptionist said it was fine. In addition, I had called a few days later and said that I’d be dropping off the glasses on Saturday.
Comes Saturday, I came in and the receptionist took my glasses and I had explained AGAIN what needed to get done. She said to just write my name and phone number and I’d be able to pick up the glasses in a week.
The following Monday I get a call and a voicemail left on my phone, «Hi, Elina. We had glasses dropped off on Saturday without any explanation. Please call back.» I had called back and I was extremely upset. How many times do I have to explain the same thing?! The man on the phone stated, «Oh, I’m the office manager. I wasn’t told why the glasses were dropped off. Also, before we begin the work, you need to pay the copay.» Why didn’t that receptionist tell me that?! I was pissed. I needed my glasses back ASAP, and here they were wasting my time. I said, «Fine. I’ll have someone come in and pay tomorrow! I work late and won’t make it in time.» I hung up.
A few minutes later, I realized that this was insane and I can just make the payment over the phone to avoid more delay. I called back and asked to speak to the office manager. A woman got on the phone asking what I needed. I repeated, «I’m holding to speak to a manager.» She said, «Hi, I’m Andrea I’m the office manager.» I said, «No, I was speaking to a gentleman 5 minutes ago who stated that he’s the office manager.» She then said, «Nope. I’m the ONLY office manager and I’m here 6 days a week.» I was stunned. So, now that guy lied to me. Amazing.
Surprisingly, Andrea was very nice and took my copay over the phone and sent out my glasses to the insurance carrier the same day. Here’s the funny thing, when I sent my boyfriend to pick up my glasses a week later, they couldn’t find my file. What kind of fuckery is this?
I won’t step a foot back into that mess.
Hot mess dot com

My husband just got home from his first visit here, and he came home upset. This was his first appointment of any type of medicine outside of the military, and he was under the impression that when you have to pay for it and people’s livelihoods are at stake with the business, the customer experience would be fantastic. That is not this place
To be fair, the staff was very friendly and effective. The doctor (Clary or something, Fishberger’s partner) on the other hand was terrible. When he did the part where he switches different lenses «one…or two…», he literally preloaded the questions with «which is better, one or two? it’s *click* two right?» and if asked to show them again audibly scoffed. That continued through the entirety of the visit with him.
At the tail end where my husband was picking out his glasses, as he walked out of the doctor’s office, before he even had a chance to take a seat with the technician the doctor had walked past and was out the door. Good thing the technician didn’t have any questions for him about my husband’s prescription or why he had given him a trial pair of contacts that were the exact model and brand he had specifically asked not to get.

Been coming here for many years now and still having positive experiences. The staff continues to be friendly and excel in being assist with questions and concerns.
As Gary Fishberg, he has always been very friendly and helpful during our visits. Typically I don’t find this happening often but he shows that he loves his job. He makes you feel comfortable and more at ease.
Definitely gives off the Mom-​n-​Pop vibe vs going to a sterile cookie cutter chain location. I much prefer this personal service and interaction over that any day.