Enterprise Rent-A-Car

Came in for a rental after being in an accident. We had a reservation set up through our insurance at a set rate. When we got there, there wasn’t a car available that matched our price. Cherika stepped in quickly and helped us out. She said go have dinner, come back in an hour and we will be all good. We went and had dinner, came back, and the car they had to match our price was dented. So instead, she upgraded us to an SUV and didn’t charge us anything more because it was their mistake. She remembered that I worked in anesthesia, and even remembered my company name. She really made the rental process such an ease. She deserves a raise! Thanks cherika for all your help!

The cars are disgusting. I had no choice but to rent a car from this place, as the facility would not provide me with the courtesy to drive me to another enterprise lot less than 3 miles away. It is bad enough that my car was in the shop for repairs, but I had to provide a $ 100 DEPOSIT where other enterprise facilities only charge $ 50. The car that I was given had over 40,000 miles. The seats were stained and the inside of the car smelled terrible. The car was not washed. I drove away with a cracked windshield. The worst part was that the steering wheel had a sticky substance. I went to two other enterprises to trade in the car. Only one of them was willing to trade the car. The place is a nightmare. The manager of the shop is extremely rude and condescending. She believes she is providing quality cars.

Told us they would deliver the car by 3:15 — never showed. Called, they said they’d be there at 4. They kept extending the time. They finally said that «they had 18 people ahead of me at their location, and they had to deal with them first» in a very condescending way — hey, I called at 2:00 for a freaking car — were all of those 18 people there at 2 pm? Doubtful. We’ve had this problem at other Enterprise locations — I think they stall for time, waiting for cars to come in, just to clean them and send them out — they don’t have a full fleet, but take reservations anyway. This place is not worth the drama — yeah, they’ll pick you up — just not on time or within a 4 hour window.

One of the best places to rent from in my experience. I first came across this enterprise through Collision Center of Riverside and they have been nothing short of excellence. We have rented from them multiple times both personally and for our church groups.
One such occasion, we had reserved two minivans but due to some unforseen circumstances they were unable to provide us with them, but as a result, Cherika offered us the brand new Tahoes for the same price. Unbelievable!!! The kids loved the Tahoes as opposed to the minivans.
We have rented several 15 passenger vans from this location and it has always gone so well! No need to look for another shop, this is the one to go to!

I hope this is my first and last bad review seriously the worst experience and I hope no one goes through this because it was very frustrating. What had happened was I was looking for a truck for weeks now for the dessert trip we do every year and enterprise had said over the phone that they have a few and they guy even named a couple Chevy ford ram ect. recently they changed their policy to having ONLY a major credit card to rent a vehicle, which was news to me the previous year I used my debit. That being said instead of them having any empathy for how frustrated I was I came in the next day with my girlfriends dad to help us out and they lied to my face saying they didn’t have a truck anymore which was weird because the guy said they had a few and than I couldn’t believe they said they will not be renting me a vehicle because of my «language» I used! I was very patient with them and was not over the top at all I was simple frustrated because I had been looking for a couple weeks now for a truck you would think they would have more empathy specially during the holidays I will NEVER go back here again and shame on the employees for being so bashful and relentless to ruining someone’s experience

i reserved a car on tuesday morning when i went to pick the car up the representative that helped me was i would say not in good spirits so as i left i did mention that i wasnt to empressed with his service so 10 min after i left cherika the manager called me and apologized to me for my encounter with the representative i understand we all have bad days but cherika made my day a even brighter day for takeing the time to make sure i was completely happy now to me in that book is great customer service thank you so much cherika i do appreciate the way you handled my situation i know alot of other places wouldnt have done what you did for me so i recommend this car rental place as long as good managers such as cherika is in charge

After a car accident I needed a rental to get through the daily life of being an Adult. Visited this location and with the help of Amari I was on my way in under 20 minutes.
Midway through my rental and I exchange my vehicle at a different location and the process was simple.
When I had to return the vehicle I turned it into their Satellite Location at Collision center of Riverside.(the place that was fixing my vehicle) That experience was a bit sour.
Dealt with «Trevor». After waiting about 20 minutes as he was helping another customer and I just picked up my vehicle from Collision Center Of Riverside (no big deal on the wait) I told him I was there to turn in my rental. He immediate response was this is a satellite location you will need to follow me to our University location. Why would I drive 10 minutes to turn in my rental if my car? After explaining my car just got fixed Here he said oh okay and processed the return. Upon getting a receipt I asked for one to be emailed. He was unable to process an email reciept and said you can scan the receipt and email to yourself. Where’s your customer service? Didn’t offer a followup or anything to try and help me out with an emailed copy.
Luckily, I remembered Amari said you can go online and print/​email a receipt with your last name and DL number on their website. Can someone please inform Trevor on this feature?
Thank you Amari. You saved this review.

Unfortunately, Rude & condescending.
Made a reservation online same day, their fault they ran out of cars.
When I asked if they had other cars that we could get in lieu of a small car at that weekend rate (which many other rental places often do if its their bad), he says «I can’t make cars appear out of thin air.» They had higher price-​class cars btw.
Simple «No, sorry» would’ve sufficed.
If they have cars, I’m sure there’s a possibility of good service. Maybe he was stressed out from the Day.
Enterprise shouldn’t allow rentals if they run out of cars.

Amber, the assistant branch manager was absolutely fabulous. The girl knows great customer service! She was very kind and also processed me quickly and efficiently. Highly recommend this branch of Enterprise. Also, just as they advertise, I was picked up before the rental and when I returned, each time was most perfect!

I have been renting from this location for over 6 years now. Each time the staff are awesome and try their best to get me in and out of the establishment. They are true professionals but also make one feel important. My business travel will always remain with Enterprise as long as the company maintains such great staff. I recommend this location 100%.

From start to finish the entire staff provided exceptional service. Cherika the branch manager was the epitome of customer service. Booked on line the night before go a call that morning to confirm. They did not have the car I wanted when they opened and said it would be around 10 minutes and it was. The staff really went above and beyond trying to help a 2 people trying to see if another location had a car right away. The nice girl offered any of waiting some water which was ver nice considering how hot it gets out here. Car arrived freshly washed. Got a call from Cherika asking how the rental was and if I needed anything to call her. When I dropped off the car at 11am the next day they reduced my amount owed as I was to have it for a full 2 days. Jeremy provided the ride home and he made small talk seem genuine and not just talk to pass the time for the ride. I do understand the frustration of not having a car ready when you asked to have at opening but they are relying on rentals to be returned and if that person is late I can understand that.
If I am in need of a rental I would definitely be coming back here.
Thank you Cherika and your staff for the outstanding experience!

This location has some of the best staff! They are extremely attentive, friendly, and efficient. They were sensitive to my needs and made the process as easy as possible. Definitely recommend this location! Special thanks to Amber!

Henry Kim was especially nice to me at Enterprise. I did not have my credit card with me when purchasing a rent a car, and Henry took me home to get it. He drove me back and I was able to get in a car I liked. Thank you Henry for going out of the way and making me a very satisfied customer.

I have been renting from this location for over 3 years. The staff has changed constantly with promotions for the crew, but they have always given me excellent service. Glad this is my Enterprise location. Cars do go fast being near the college. So understandable if you make reservation at the last minute, you might not get a car. These complaints are just common sense people. SMH

Extremely helpful and friendly staff did what they could to help me get the rental and work with me will definitely use them again

Great service. Jay was very helpful. Picked me up and processed my paperwork quickly. In and out. Very professional. Thank you Jay.

The branch manager, Cherika had tried her best to help me and my family to get a minivan (which is usually in high demand). And in the end, she did! She called me back right away as soon as she got one. Her associate, Daniel was also very polite and helpful as well. I will definitely go back to this branch to rent a car in the future!

Rude service! Never coming back to this location! When we arrived there was no car and customer service was incredibly unprofessional. We ended up taking our business to the pierce location that day.

Awesome! Jay took care of me after the rough morning I was having and he was patient with me and understanding. Definitely would come here again!

Yeah, the other low reviews are on point. I waited at the body shop to get picked up for almost 40 minutes. The woman who picked me up had a fresh venti Starbucks drink. Must be nice to make Starbucks runs on client’s time.
Now I’m here writing this review, guess where? Yup, at the enterprise store waiting again. I figure I’d do something productive while I watch the understaffed shop try to do their job.
Upon hearing another customer complain about their time management, the moment that customer left the room, the employee immediately started reacting to her complaints as opposed to resolving the issue. Ladies, I’m quietly listening to you!
The fake politeness is played out, pretending to care about how my day is going. The Day would be great if you had your ducks in line to fix the lack of efficiency. Hopefully it isn’t the company and it’s just the store, but I sense that it’s management’s deal.
It’s now 12:30pm and I started this errand at 10:30am. Thanks, enterprise.