El Torito

I chose to give this restaurant five stars, because of their response to a minor issue we had with our meal & staff was handled quickly and to our satisfaction. Bridgett, was not our original server but came immediately to assist us when we were caught between shift changes. She didn’t hesitate to help us & offered amazing service for the duration of our dining experience. In addition, Ozzy the manager came to speak w/​us and apologized for the mishap. He made sure our food which had not gotten cold, was reserved and made us feel welcomed. We were blown away by the customer service and level of care shown by there staff. Thanks Ozzy & Bridgett. We definitely will return w/​friends.

Kaitlin provided excellent service and a personal and authentic approach towards customer service. We will definitely be returning.
Thanks very much!

We came in to watch the soccer game. Ordered food and cocktails, didn’t have to wait long before our food arrived. Kaitlin was very friendly and provided excellent service! I would definitely recommend this place!!!

I used to come here like every Tuesday! Have some drinks and eat a quesadilla, well AFTER I turned vegan, I went back and ask for any vegan options and there was none! I decided to go for 5 de mayo and have some drinks and chips but first the special was expensive! $ 7 And the drink was so small! Like what the hell happened to this place? Definitely not going back until theres a change on the menu, and get real specials in drinks.

Came in last week for Sunday brunch and Mayra took care of us. The food was amazing and the drinks were great but I Couldn’t be happier with the service. Mayra really goes above and beyond to make sure your guests are happy. She’s very friendly and knowledgable about the menu. We’ll be coming back this week. Hopefully Mayra will be there!

The bar was empty but the service was amazing!
Virginia the bartender and Ozzie the manager were great. I met a friend for happy hour we decided to meet at park Sierra not the plaza (over crowded/​poor unfriendly overworked service)
We will definitely be back…
its park Sierra el torito for us from now on.

Had lunch at El Torito today with my husband and our food was delicious. Our lunch coupon had expired by an hour when we got there but Ozzy the manager was kind enough to honor it for us. Mario our server was very kind and super helpful.

We were in last Tuesday Francisco delivered Great Service also his manager Ozzy I would highly recommend this Restaurant and I will definitely be back

We showed up about 30 min too late for Sunday brunch, which was not a big deal. The hostess made an issue of it assuming that’s what we were there for. After I told her we were a party of 6 she looked annoyed and said «it’s too late for brunch», sounding like she was chewing gum at the same time. She just seemed careless. Her messy bun should have been indication that she forgot to bring her professionalism and customer service skills to work. She raised her voice at my elderly mother because my mother failed to take the menu she was being handed. She said excuse me to her about 3 times and each time she sounded more annoyed and rude. I told her «excuse me, my mother probably did not know you were talking to her». When my mother realized the menu was for her, she apologized to the girl, which I don’t think that idiot hostess deserved. My mother moves a little slower due to chemo treatment but no customer should ever be spoken to in the tone the hostess spoke to her, regardless of there current state. Service was not memorable or perhaps I was just too upset with the hostess issue to even care.
Food was nothing to rave about. It’s a chain restaurant and I had no great expectations. That’s probably the best thing about the experience… not having expectations. FYI I am being polite in my description of their employee’s attitude and behavior… adding my Unilocal review without curse words to describe my experience is extremely difficult!

We have been waiting for 4 tacos for over 40 minutes like are you KIDDING ME SERIOUSLY!!! And it isn’t even full tonight!!! I am so unbelievably aggravated. I wanted to celebrate with my mom and instead it ended being a horrible night of long waiting.

For Cinco de Mayo their special was $ 7.00 for Margarita’s, was a small plastic container and taste more of mix. Not worth the $ 7.00. ’
Chili’s had Presidente for $ 5.00

I came on a Monday night and it was dead, so naturally I would think the food here is terrible, but it was the complete opposite. Luckily because it was dead the service was great!
As we all know el territo gives chips and salsa when you first arrive. Being that my mom and stepdad and I are all Mexicans we tore it up! The salsa is bomb! Unless you don’t like spicy then your tongue will be dying but to me I can’t taste the spice as much. Altogether we had three baskets of chips and salsa
Luckily I didn’t eat that much because I ordered the carne Asada burrito and it’s HUGE. I was only able to eat half. On the bright side, it’s delicious! After trying to conquer the burrito, I asked for a small salsa container and the guy hooked me up with the salsa containers you buy at Mexican meat stores! That’s what’s up!

Aside from the food being the worst I have had, they just told us kitchen is closed at 1040pm (we wanted dessert)
The waiter is great but over worked
This place used to be great! What happened!!!

Next to Alberto’s, this is probably the worst ‘Mexican’ food on the planet. I know what high-​quality ingredients are and I can tell you El Torito uses the cheapest ingredients but sells them at a premium price. Yup, like an idiot, I keep falling for their clever marketing (buy one get one free, 25% off emails, margarita mondays, etc). Yesterday’s chile relleno was the last straw. It kept me up all night. The sucker just wouldn’t go down. No other food, not even Punjab Palace, gives me this kind of indigestion. Only reason I’m giving an extra star is because of the excellent bar service and premium tequila selection.

Went in on a Tuesday and it was on and poppin for taco Tuesday in the bar! DJ and everything. First time here on a Tuesday for me. In all seriousness drinks were great! The street tacos are fabulous and at $ 1.50 each you can beat it! To be honest I was actually impressed with the place. We had a fabulous waitress too. Definitely stayed on us with drinks and chips and salsa. The DJ was playing some good music too. All in all a great place to be on a Tuesday.

There magarits suck,
Stright out of the fountain
Had to tell the bartender how to make a real one

What the heck happend to this El Torito?! Came here on a Saturday night for dinner with some of my girls, right when we arrived it took us 15min to get seated. Wasnt packed as usual. We finally get seated, we waited 20min to get our drinks ordered. We finally got chips and salsa, which were drenched in oil, they werent even edible! We asked our waitress to bring another batch, she said in about 15min becuase it takes that long to make a new batch (we never recieved the chips) btw. Finally got our food which was good. Waitress never came back to our table to check up on us, never got a refill. Then when it was time to pay our check, they took so long to cash us out, that the resturant was empty and the back workers were already cleaning up the resturant. Like come on! I can understand if it was THAT busy, but it wasnt! Get your customer service in order!

I don’t know why we even bother with this location. They really should just close it down. On a Wednesday night, there are about 5 tables filled with people have already finished their meals.
We get chips and salsa when seated, only because the person seating us had them in his hand. Which after I tasted them, were probably a reject from another table. The waiter walked by us several times without even acknowledging us. After about 15 minutes we got up and walked out.
The manager (I am assuming). ran after us in the parking lot and offered to pay for our meal of we come back. No thanks… never again will we go to this location. Walked over to Red Lobster.

Came here for the mid-​week lunch buffet. We had wanted to try it before or after one of our visits to Kaiser across the street. Back in the day we use to frequent the El Torito in Oceanside (CA) and enjoyed ourselves there. I personally did not enjoy the buffet offerings except the Menudo soup and corn cake concoction. The enchiladas were not very tasty, nor were the tacos from the taco bar. The wife, on the other hand, enjoyed her food much more than I, including those enchiladas. So I compromised on the rating and, because she enjoyed it much more than I, we will try it again if she wants to.
We did not have a problem being seated, served our drinks or getting a refill.

We arrived just after 3PM and was told it was happy hour and were offered seats in the cantina. It took a while for anyone to bring us drinks, even though there were only two other parties. Interestingly enough, the two other parties had men, and they had young, perky waitresses. We were a party of two women and got an older women in a different uniform (not in a referee outfit) who was not pleased to be at work. We had to ask what happy hour entailed and she seemed really annoyed that we didn’t know. The other two waitresses seemed to be on some shit because they were jittery and unable to keep still. The manager even had to ask one of them to «tone it down since it is daylight still» because she was dancing in the aisle.
We settled on soft drinks and the appetizer sampler. It was disgusting! It came with two flautas cut in half, 4 chicken wings, a quesadilla made from one tortilla folded over, and then a baby pile of nachos that were hot sauce, beans and cheese. It was advertised as served with guacamole and dipping sauces. Really, the nachos have a little dab of guacamole on top. It came with ranch and this funky sauce that tasted like maple syrup and vinegar. Everything on the plate was greasy and spicy and just nasty.
For some reason, our food was beyond spicy. I love sriracha, but this was hotter to the point that it didn’t have any flavor other than tongue-​burning pain. While the guys were getting great service, our waitress ignored us until she dropped off the check.
As if that weren’t bad enough, we both got sick as soon as we got home. Skip this spot, man.