DIRECTV

We switched from Verizon to Directv, to supposedly save a little money. We have had it for three months and it we have horrible service. When we playback a movie, it always gets stuck buffering. We are blocked from channels that should be included in basic package. We had the premium channels for free for three months and we cancelled it because its the same movies over and over on the premium channels. Anyway, we recorded (on the DVR we pay monthly on) a few childrens movies from the premium channels. Once we dropped the premium channels, those movies we had recorded for our girls on the DVR were also removed. We were livid. How can you choose, what we record and save? Its a joke. We called customer service and they were just as ridiculous. Horrible service Directv, and very poor customer service. We will be paying the cancellation fee, because its better to switch with a reputable company like Verizon than to continue with a company that does not care about its customers.
We should have never switched.
Horrible! Horrible! Horrible!

Just want to say WOW absolutely horrible don’t get the bundle pack they give you shitty internet company called exede/​wildblue they are rip offs they charge you card without your permission and there customer service is just F##### Ridiculous! I would rather pay the cancellation fee then stay with these guys! If I could I would give then Zero stars!!!

I am soooo tired of talking to cable tv people who promise to fix things and don’t! I got tired of paying $ 150 to watch tv so went to ATT to see what I could do. The rep talked me into switching to DTV (the same company now which makes zero sense that they still treat them as seperate) with a package that cost $ 79 per month. Done deal, thanks!
After only 3 months my bill was right back up to $ 140 per month! I spent an hour with DTV on their chat line to straighten things out. I was told a credit would be issued and I would be put back on the $ 79 plan. NOPE! Got my bill today and no credit, just a bill for arrears plus my current balance.
F these guys. I am done and feel sorry for the poor shmuck who comes to help me at the ATT store tomorrow!
Firestick /​digital antenna… coming up

Worst cable ever!!! I am so angry that I switched from Verizon to this trash!!! I see why it’s cheap! The install was sloppy as heck and now the cable doesn’t even work right!!! There are 10 second pauses between channels it’s always telling me it’s buffering!!! The 4K box that I paid for only has one channel worth watching! Do not go DirecTV it is not good!!! I am literally kicking myself in the butt right now!!!

If there was a way to give direct tv no stars, I would! Absolutely horrible costumer service. It’s amazing how businesses like this are able to stay open.

They’ve increased my bill by $ 70 additional dollars this month due to my contract expiring. Been at same rate for last 2 years with them and now priced out of being able to use this service. Have called their call center in Jamaica and been hung up on twice. Went to their store several times as well as hours of waste and either been sold on their crappy 2 year Direct TV with a ripoff 2^nd year in contract or except being swindled by some greedy folks. After spending my valuable time going back and forth with poor results, I’m going to cut the cable cord and start a new chapter in streaming. Think twice before signing a contract with these folks.

Every year they pound me with mail, then the phone calls start wanting me to upgrade. No thanks, every year when they don’t get a bite, it all the sudden mysteriously it starts messing-​up. Then I have to call them to sent a new transmission single to straighten it out, and try to tell me I need to upgrade. Well after 11 years I spilled water on my remote. So call them to send another and they mysteriously don’t carry them and I will have to upgrade new box at no cost but sign new 2 year contract. Next day call to confirm and was told my new stuff was going to be $ 17.00 more on top of my regular bill. I’m saying goodbye after being a customer since 7÷15÷2005 The sales rep and customer service tell you one thing, then they switch you over to billing and the verbal contract you entered into with them doesn’t exist anymore. I should have been the one recording the conversation for the best quality service. (Update) directv came and installed a new equipment and no charge and gave me a discount for the year and bill will resume back after one year. Thank you Directtv.

Is there a way to put no stars?
Well that’s would be my recommendation. Issues for over a year and they still couldn’t fix the problem. They offer me $ 5 off for the next 6 months AND they’ll send me another free receiver, because normally they charge you for it. (That’s right, charge me for something they screwed up). When I told them I want to cancel, they said I’ll have to ship everything back to them and I’ll have to pay a $ 40 early termination fee, because of their shitty equipment that they had to come replace. Just don’t do it people! #directvsucksballs #shittycustomerservice

Tried to get new service at my house by DIRECT TV… but CUSTOMER SERVICE SUCKS! 1 hour 15 minutes on hold. I can recite their fucking commercials, bounced back and forth between reps placed on hold. This Corporate model is an absolute failure. The poor «worker bees» take the brunt.

I am very dissatisfied with Direct TV! I was a Direct TV customer in Costa Mesa, Ca and I was moving to San Clemente, Ca. My two contract had expired, so I called Direct TV for a move quote. I spoke with Alex who quoted me a year contract with everything in my package staying the same. He quoted me $ 80.67 for the first three months and $ 94.67 for the remainder of the one year contract he offered me. Based on this quote, I decided to stay with Direct TV instead of switching to cable. Imagine my surprise when my first bill was $ 256.72. Needless to say, I called them up right away. They did say there were mistakes in my billing, but because they could not see the quoted pricing promised to me in my initial order with Alex that my monthly bill would go up to $ 150 after the first 6 months. This is an unacceptable way to do business!!! Now I am locked in to an agreement I never agreed to. This is THE most disgusting example of bait and switch. They say I have to pay the cancellation fee to get out of my contract, so they rip me off either way. I am reporting to the BBB tomorrow. I was planning on installing AT&T phone and Internet in my home which I would never do now. I will never sign in to contract with a company that Direct TV owns again. I am in the process of writing the President a letter. I am an honest person and I expect the companies I choose to do business with to use fair business practices. I have never had this experience with a utility company and I will discourage any one I come in contact with from signing up for service with Direct TV. What a poor way to do business. You should be ashamed Direct TV!!! Cheri Litle

After five years with DirecTV this time. I canceled my subscription moving in with my girlfriend who already had a TV service. Sent in my boxes DVR ‘sGenie
And then on my final bill they charge me for movies back in 2013 2010 that showed up on the Sim card that I watched more than once. I called set on hold for a very lengthy period of time just to have somebody say in the kindest way f. k Off And thank you for being a Direct TV customer and have a good evening.

Direct TV is a rip off their thieves liars and false advertising because I catch them trying to rip me off on my bill when it came time for me to move I was told I couldn’t get any movers discounts or benefits I got ding for calling in who says that? So every time I caught them adding something to my bill and called in to challenges they didn’t like it so they refused to give me any discounts how about that up my moving costs

I do not plan on using this outfit again even though they just became part of AT&T. High bills, telephone reps that are not trained properly and they outright lie to you. Terrible!

I returned my equipment and received a bill for not retuned equipment. I called and it took 45 min to get someone to take the 243.00 dollar charge off my account for the non returned equipment. They confirmed that they received the equipment and said I would not be charged. Well they ended up charging that to my account. I called again and I was told that it takes 5 days to review my account and then they will call me to let me know if I get a refund for the equipment charge. I spoke to a supervisor and got them to hopefully credit me back the money they took (I was in the phone one he and ten min for this) I then called my bank and sent them all the info and they charged them back. I will never use dtv again. Horrible customer service.

My cable was supposed to be installed from 8am-​12pm on June 15^th. When I ordered the service I specifically told hem that the installer HAS to come through my gate, as I live in the middle of nowhere and do not get cell service. My main line wasn’t going to be hooked up until later on in the 15^th. So it was imperative that the cable guy came through the gate. I was guaranteed this. Of course the cable installer came to the gate and decided he didn’t feel comfortable coming in. So why was I guaranteed? I needed it done today! I’m in the middle of the desert, my kids can’t go out and play. I even moved at 4am in the morning to be here by 8 and they wouldn’t come through the gate. I will change my review only if they come out today, like they guaranteed.

They have the worse customer service I have ever had. They have too many unnecessary rules.

These horrible idiots not only thumbed their noses up at my BBB complaints and findings — they also got one more charge out of my bank! NEVER EVER sign with DTV

Had them for two years bill was always diffrent getting higher and higher
so when buying new home i decided to do away with DTV after much arm twisting they said ok I can cancel but they were cutting off my service that day instead of next month. So here I am reading all the B.S. I can now expect from these knucleheads when I try to return my boxes, cables and remotes and such. Stay away from these sideshow freaks.

From start to finish, these guys are a bunch of high school drop-​out clowns. I originally attempted to order DirecTV after canceling our TWC service, but before installation took place, we decided to move.
Let me tell you, relocating and rescheduling our install location and appointment was a total nightmare. The ineptitude of the customer service agent I spoke with was beyond incredible. He only had to do ONE job. Just one. And he gloriously failed at it. In my 40 minute conversation with him, he gave me «new» confirmation and account numbers (reason: DTV had to close the original account and issue me a new one, cuz the installation was still pending — WTF?) — which turned out to be the exact same original numbers, and at some point, he started singing! His heavy breathing through the mouth definitely tested my patience.
Unhappy with his service, I called back to speak with a different rep just to confirm the transaction took place. I spent half my day talking to three jackasses, one from overseas, that couldn’t help me with shiet, got transferred to AT&T’s collection department (cuz they bought DirecTV), and still couldn’t get things done. I even chatted with online reps, count five different ones, and finally got things done. One of the chat agent was able to pull up my new account and confirmation numbers and addressed all my areas of concern. This was the first week of March.
Come install time (last weekend of March), I had to get up at 8:00AM instead enjoying the luxury of sleeping in, cuz our appointment was from 8am-​12pm. The DirecTV installer arrived on time at 8:07am. I thought good, maybe the installer can turn things around and erase all earlier hard feelings. Nope. He wanted to mount the dish outside of but on our balcony rail, which is a no-​no according to our lease agreement. He said I couldn’t mount it on a tripod cuz the dish would have to be pushed inward into the balcony and the 3^rd floor’s balcony would block the dish’s line of sight. All the while, the unit directly below us has a dish proudly facing the southern sky with a giant overgrown tree in its line of sight! I scouted our condo grounds and noticed many, many 2^nd and 3^rd floor units with satellite dishes (probably from the more competent Dish Network) mounted on their balcony without the need to mount the dish outside of their rail. All the installer had to do, and he had only ONE job to do, was mount the dish on a tripod without its feet and then secure the tripod pole against the rail, with the dish overhanging outside the rail. At this point, I canceled the service and ordered U-​Verse digital TV at a higher per month cost and consolidated my bill with our U-​Verse internet subscription.
Thanks to DirecTV’s ineptitude, we’re without television for another week (a month now, if you count disconnecting from TWC). We just want TV after two weeks of moving and unpacking!
The thing with DirecTV is, even though it is now a subsidiary of AT&T, it is still operating autonomously, for now. Never again. When we buy our house, we’ll give Dish Network a try.

Extremely disappointed with the sales tactics from this company and a guy name Calvin. I needed to check to see if my verizon was still under contract, but to keep me on the phone said that they are a company that works together and that when the technician got here they would cancel my service with Verizon regardless. He also said my dvrs would transfer over because this was a concern of mine being we have a 2 year old and have a lot of child friendly movies recorded. To top it off, they had to do a credit check which I knew would pass all to be extremely disappointed to find out from the technician that they don’t provide any of the services I was concerned about and promised. I will speak poorly of this company until rectified. The $ 100 visa should still be sent because of the poor service and lies. I should have known better.