Department of Motor Vehicles

As a rule of thumb, schedule your appointment online if you don’t want to wait for hours. Otherwise, be pleasant to the staff… if you’re nice, they’ll be nice, too. Oh, and don’t forget, they don’t accept credit cards! Cash, Check, or Debit only!

I made the mistake of taking my behind-​the-​wheel test on a rainy afternoon. Long story short, I failed. And it was utter BS.
The first thing my sister and I noticed was that the young woman handling the DL test appointments was extremely rude. We overheard that she may not have had a break, idk, she definitely was cranky. She copped an attitude and made us step to the side when my sister realized she left the registration in the car. I get it, but there was no need for her to act stank. Ugh, girl, we are not the reason you have not been able to take a break. Get your RBF together. She treated us like she hated her job and/​or dealing with people – typical.
I pull into the test line. My appointment was at 3pm, but they only had like 1.5 examiners, who also conduct vehicle inspections. GREAT! Even though we got in line at 3:05, the examiner (I think her name was Megan or something) came at 4 o’clock on the dot. By that time, the rain was there to stay and there was no end in sight.
Luckily (I initially thought), I had made an afternoon appointment on a Sunday for the upcoming week. It was not an idea day (Friday) nor time (3pm), but I needed to just take the test. I looked at weather reports and prayed that it would not rain during my test. Apparently, my prayers fell on cold ears because at 3:45 it began to rain, then pour-​like in the movies, at one point it was torrential rain. AWESOME! The rain was coming down hard at a 45 degree angle. No bueno. That also meant the wind was blowing pretty hard.
Despite this and the fact that I had never driven in the rain, I remained calm, cool, and collected. Finally Megan, a morbidly obese white woman, strolls to the car with a giant blue plastic poncho that took her 45 minutes to retrieve; we had observed her last exam 45 minutes before, but she had quickly disappeared into the DMV building. I was annoyed because if she had decided to promptly appear (like the other examiner), it would not have been raining as much as it was when my test began. WONDERFUL!
I did all the signs and showed her the signals, brake light, horn, etc. My first thought was that Megan probably should not be examining people. She looked so uncomfortable in the passenger seat because of her girth. On Sycamore going towards the auto centers, she had me merge and at this point I already knew she is the type of person to put me in situations designed to make me fail. That same lane merged into the left lane and I think she wanted to see if I would cross in the intersection. I didn’t.
I made the first alleged critical error at a yellow light. The funny thing is Megan’s lard behind tells me after we get back that I should have not taken the yellow, but wrote that I took a red arrow. WTF! Since I had already failed by going on a yellow light (because I did not want to be rear ended by a car behind me), unbeknownst to me, we were already headed back to the DMV. She had me turn onto a street with a sudden sharp turn on a curved street. She literally said «Watch out for the cars” – basically her fat arse was scared so she wrote that she had to intervene – ANOTHER CRITICAL ERROR. It was raining and even though I was going way under the speed limit (25), she said I should have been going even slower – which I am sure she would have marked me down for because I would have literally been going 5 mph. When I realized that I was sliding I corrected my speed and the wheel. I handled it like a pro. I think I performed great under the circumstances. For these two reasons I did not pass. And I was obviously very upset about the whole situation – the waiting, dealing with a rude employee, riding with a scared examiner, and lack of empathy during my test. None of this experience was positive. The only lesson I learned was to avoid taking a test when it rains because the examiner may be overly critical and scared – two things the examinee cannot and does not control.
The icing on the cake was Megan then literally stated that in regards to both mistakes that if it were not raining, my driving would have been ok. I was even more pissed because she is the main reason I took my test in the harsh rain. She was so patronizing, claiming that I was a good driver but that I was unlucky because I took my test in the rain. None of this helped ease my intensifying disappointment and anger. Megan is a liar and I would not recommend her to anyone seeking to pass their test on the first try.

I haven’t had any issues every time I’m here. The service is fast & easy. & you can register your car with the self-​service terminal. Next time I’m definitely making an appointment.

came with my wife to get her name changed since we just got married a few months ago. When they gave us the print out of what her new name would look like there was a hypen missing in her middle name that is suppose to be there and my wife pointed out to the guy who was helping us that the hyphen was missing and he said «its okay the hyphens in the computer and it won’t show on that paper, but dont worry it will show up on the license»…then my wife showed him the paper again and pointed at her middle name and said are you SURE the hyphen will be right there? and the guy said again «yes the hyphen will show up on the license. Fast forward a few weeks when we get her license in the mail AND THE HYPHEN IS NOT THERE!!! super frustrating and now we have to get in that stupid long line again and probably pay again. That guy better pray my wife doesn’t see him again.

The worse Dmv ever. What’s the point of having a large building if your not going to use it. Understaffed and the ones are there walking around and talking about there lives, instead of work. Do not recommend this Dmv. I should of gone to Hemet Dmv. Small building, fast and polite staff.

Second best DMV experience in Riverside! Walked in gave me my number… Clerk: they are calling you’re number now at window 22… Me: whaaaat! In and out in 10 minutes without an appointment!

I had the worst experience there yesterday ¹²⁄₂₂ with a teller named Arthur. He was beyond rude .He kept cutting me off and would tell me to call down And if I was in a hurry. Never did I express an rush when asking a question. He was incompetent and unable to answer my questions because he basically was telling me to shut up .He answered everything with an attitude. I even mentioned to him «wow your rude «He also did facial and hand gestures to shut me up when asking a question. I have never felt so disrespected and offended by someone that was working and getting paid to be rude. I later called the dmv direct line and spoke to a supervisor there that emailed his supervisor. The two supervisors I spoke to were both very professional and very helpful. They followed up with my complaint. i had a horrible experience with him, both these two ladies gave me great customer service and they were very helpful and attentive .The reason I gave 3 stars was because of the supervisors. This guy really shouldn’t be working there if he doesn’t like talking to people because that’s part of his job. Im pretty sure a lot of people saw how badly he was treating me, I wasn’t able to talk to a supervisor at the time because I rushed out of there in tears of how offended I had felt and humiliated by a employee of the state. I only had three questions and with every question I tried asking he shut me up. I made an appointment waited my turn and he still couldn’t respect me and treat me like a customer .This type of attitude should be allowed there’s many rooms in need of a job he obviously doesn’t need his.

Bad customer sevice staff. Hope this DMV will re train their personnels or hire the new ones that can provide pleasant people oriented customer services. Horrible customer services, staff are simply miserable to people…

For once in my life, the DMV was a place I didn’t mind going to. I had an appointment to renew my license and I was in and out of the facility in 30 minutes. The only thing I didn’t like was that it was my first time there, and nobody helps you out front and I didn’t realize that the lines were separate for walk-​ins vs. appointments. I waited in the big line outside for about 5 minutes before I decided to ask another person in line about the separate appointment line. There is a good sized parking lot and I didn’t have difficulty finding parking. I think it helped that I went in the middle of the day. Also, I got the friendliest DMV worker I’ve ever met who chatted with me and seemed to enjoy her job. Everything was smooth. This location is certainly well run. Thank you for a pleasant experience.

DMV Riverside East is a well-​run motor vehicle department. The staff are friendly and the site is very efficient. Do yourself a favor though and get an appointment through their 800 number or their website. Things will go much faster. No food or drink are allowed in the DMV and security is present throughout the day.
I arrived at 6:30 AM and was 3^rd in line for walk ups and by 8 AM, the line went around the building. What I thought was really cool that at 7:30 AM, the workers came out with carts and went through the line starting everyone on the paperwork that they needed. Understand though there will be a walk-​up line on the right and an appointment line on the left. People with an appointment get serviced first (as they should) and walk-​ups are 2^nd.
If you, like most people, wait until the last minute to take care of your DMV business, and have to do a walk-​up, get there by 7 AM and wait the hour until they open. Trying to go to the DMV in the afternoon without an appointment, is not advised.
As much as anyone can though, I enjoyed my trip to the DMV and though I waited very early to get in quick. Once I was in the DMV, the DMV Riverside East office had me out of there in 15 minutes. Well done everyone, well done. :)

Horrible place. WITH appointment I am waiting outside. Rude, unhappy people, both the staff and the customers. This broken system needs reform.

Wow, what an overall great experience. Yesterday, Wednesday, September 2, at about 9:40 am, I went in without an appointment and was out in less than an hour. The entire staff, including the female guard monitoring the line leading up to «Start Here» was OUTSTANDING. I failed to obtain the name of the female employee at window #12 but she overwhelmingly surprised me with her servant leadership on this visit. THANK YOU!!!

This place blows. Wtf they need to hire more staff so people aren’t waiting insane times at this place. It make truly feel like the DMV is one of the layers of hell

This is actually a pretty good DMV office, as much as they can be anyway. The layout is really done well and there is plenty of seating and parking.

Going on three hours wait time. Line was down the outside of the building when I arrived at 8:15. 23 windows but less than half of them open. I’ll come back with a final wait time. It is cleaner and newer than Temecula’s facility but the backup is similar. Once our number was called, it was smooth sailing. 3.5 hours total

So apparently they FORGOT to process my license. I called the DMV and they said they had no records of a recent eye exam or picture ?? Bro. I know working here doesn’t require much neurons but cmon…

This visit just won for the fastest DMV experience I have ever had. From the time I stepped out of my car until I was back in to my car, 17 minutes elapsed. And that was without an appointment! Where’s the Guinness Book of World records???
I did come 10 minutes before they closed, so I know that had something to do with it. I also noticed that the employees in the middle of the room start to help out the «greeters». You know, that line where you get your number and any paperwork you need for you visit before you are REALLY in line? I guess as soon as that 5 o’clock whistle comes around then everyone wants to go home including the employees.
Speaking of the employees, I often read that the employees are rude and/​or mean. Well, its not their fault you have $ 100+ in unpaid parking tickets. I have only had pleasant experiences at the DMV (sans the wait times), and the employees may even smile and when you ask them about their day. It’s a two way street…
A great DMV, with the fastest in and out time E-​V-​E-​R.

So this DMV seemed to move faster than the DMV on Brockton, everyone seemed just ok

One of the best DMV’s that I’ve been too.
Tip: if you’re here just to pay for your registration and you have your paper work that was mailed to you. Don’t wait in line!!! Go to the opposite side of the entrance near window 21. They have a self serve automated machine that will take your payment and spit out your tags. In and out of the building within 5 mins.

If you do not feel like waiting here all day long then MAKE AN APPOINTMENT!!! Line was out the door and half way around the block. At least 75 – 100 people waiting to get in and the line was so slow
I made an appointment for 11:00am I arrived at 10:57 and walked out at 11:12 all done and completed
Also If you make an appointment do not wait in that line, there is a separate line inside
Place is a lot newer and nicer looking than the old building or the other Riverside DMV. But still same old rude and unhappy employees. Everyone here looks like the hate their job