Cooks Collision

Cooks collision is a great place to bring your vehicle. They have amazing customer service and they do great work as well. I’ve brought two cars here and I’ve been completely satisfied with their services.

I arrived on time to an appt. Nobody was at the front desk, so I said hello. And then a voice from the back said somebody would be with you shortly. Ten minutes later, somebody came out to help just as another customer walked in. The lady at the desk helped him first! I said, excuse me I was here first, she looked at me and said I know, I’m sorry… I’ve been to this location before (a couple of years ago) and the service and work was exceptional. Not sure what changed, but I’ll be getting an estimate elsewhere.

This place has an excellent staff everyone is really nice and polite very professional. I choose this place because of the reviews and I’m glad to have taken the chance with Cooks. Again Paul thanks he even gave me a ride home when I took my car there he’s super cool. Arlene is really nice as well and kept me notified along the whole process you guys rock. They stand behind their work here.

This place has exceptional customer service. I chose them because my dad had his truck fixed there and the reviews were great. They quoted me at a little over two weeks for the repair, but were able to get it back to me a few days early. (Who can’t appreciate that)?
Now, what really set them apart from other repair businesses I’ve dealt with was when I came back worried about a noise that seemed to be from the collision, Paul kindly invited me to do a test drive with him to point out the noises. The noise ended up being from a different issue inside the engine, needing a different repair. He explained the cause and effect to me clearly and gave me an option of what I can do as the next step. And he did it as a courtesy, rather than tacking on a charge to add to my frustration.
So, although they couldn’t offer me further assistance with my vehicle, they did exactly as they promised repair wise and went above and beyond with their customer service for me. I definitely appreciate their staff as a whole and Paul for his kind and understanding demeanor. I will definitely recommend and be back if I ever need collision repair again.

First of all folks, if you are looking for a collision center that is honest and fair, look no further. This is the place. Period. Now, to be fair, I haven’t used them yet but let me tell you why I am already a raving fan. My son got into an accident and thank god he is ok, not a bruise, but the car on another hand is not. Even all air bad deployed. Being a 10 yo car with 180k miles, I only got the minimum insurance which is just liability. Because of that, the insurance doesn’t cover any of the car damages. I still wanted to find out if the car was worth being repaired, so like you guys, I went to Unilocal to find out a highly praised shop. Cooks collision is about 4 miles from my house, so I decided to pay them a visit and explain my situation. The young lady at the reception was a delight and she listen to me and decided I should talk to her manager. Paul is a very friendly young man and after listening to my story he asked:“where is your car right now?” «At home». «How far do you leave». «About 4 miles». «If you want, I can go with you right now and take a look at your car and evaluate the damages». I couldn’t believe the offer. He was willing to come to my house to see the car and save me money in tow truck and other administrative fees that the shop would rightfully charge in case I didn’t want to move forward with the repairs (repairs being over the value of the car). That is customer service at its best. He was very nice and laid out all my options. Not pushy, but very professional. Paul, you are a great asset to Cooks collision and although I haven’t decided yet if I will go for the repairs, I can guarantee that if I do, that is where the car will go. And if I don’t, I will keep them in mind for my future needs.

Better call Paul… I cracked the rear bumper of my brand new Sonata on a wall in my driveway. I read the great Unilocal reviews on Cooks Collision in Riverside so we made an appointment for a quote. Paul handled our case and from the start he was very friendly and non-​aggressive — A true professional. Our quote was fast and fair. He even had no problem with us purchasing the replacement bumper from the dealer and having it delivered. The cool thing about the whole process was they painted the new bumper without us having to keep our car there. After it was painted we simply dropped our car off, Paul personally drove us to the mall, and 3 hours of shopping later the new bumper was on and the car was done. Paul picked us up from the mall and our bumper is as good as new. They even washed the car! They are fast, efficient and their customer service is unmatched. A++

My car was a little late getting finished, but I appreciate that Terry wouldn’t let the car go until it was done properly. So far so good and they warranty the work for as long as I own the car.

Finally getting my headlights restored. Friendly staff is an automatic 4! I got a great deal on groupon which makes it a good company for people like me that would probably not get something like that done for twice as much.

Been to this location several times. A USAA stars facility so after my accident I read other reviews I decided this was the place to get my car work done. I was glad I did, when I walked in, I was welcomed by Carl. Got the rental, vehicle estimate within an hour. A week later, my vehicle was completed and they were constantly in contact with me (Paul) and assured work was getting done. Got my car back and it was brand new. Good experience here and will likely come here and continue to get my vehicle detailed here.

Just got my 2009 RDX back today after 10 days in the hands of the experts. It was amazing. They delivered what they promised. The repair is more than perfect. The staff treated me like their old buddy. My car came out like new from the show room. I regretted that I did not let them fix my new Audi a few months back. Definitely, I will use Cooks Collision in Riverside in the future and will recommend it to family members and friends.

Cooks has an amazing staff. Great customer service! I was in an accident and needed my repairs done quick. Setting an appointment was quick and simple. I highly recommend Cooks Collision.

After getting rear-​ended by an 18 wheeler in my Mercedes CL63 AMG, I thought my car would never be the same again. I was very skeptical on where to take my car to get repaired. I came across Cooks Collision through Unilocal (and it was a place my insurance recommended), so I took my chances.
I was very happy w the communication I received during the whole 16 days my car was in the shop. I was getting notifications via text and voice messages on the status of my car, which made me feel more at peace w the trust I had w these guys. I got my car back recently (8÷7÷15) and I was beyond words. The job they did was pristine.
Highly recommended! Thank you to the lovely staff at Cooks Collision!

I just recently got in a car accident and I was recommended to take my car here.
When I first arrived they were professional respectful and courteous.
They took car if all the insurance work and they kept me updated of the process my car was in.
I download Unilocal just I give them a good review like I said I would .
I am very pleased :)

Car was backed in to. State Farm had them as a preferred shop so I gave em a try. Work was good, and I have no complaints. My 4 Runner was ready when they said it would be, and it was detailed when I got it back. Great service

They did a fantastic job on my car repairs. I was skeptical at first but I got my car back and it looks brand new. Throughout the entire process they kept me updated (which I greatly appreciate) and finished the repairs in a timely fashion. I am extremely pleased.

From the day I first called, extremely professional and courteous service.
The day I dropped the car off they handled everything, from arranging Enterprise Rental to pick me up, to continuous updates as to what stage of repair my car was in. The team is honest and knowledgeable. Never would I bring my vehicles anywhere else.
My car looks better then the day I bought it!

Our Tundra was rear ended. Took it to Cooks and came back looking like new. Joseph and Abraham assisted us and walked us through the whole process with phone calls daily on the update of the repair. Thank you Cooks. We are very pleased with the work.

These folks are pros! Insurance claim repair to my 2008 Camry was flawless. The crew gave me frequent updates and went out of their way to make the process easy and transparent. Highly recommend!

They did an amazing job on my Toyota Corolla, were very polite, and always kept me up to date on what process my car was in and everything! Definitely would use them every time

This is my second time bringing in my 2010 Mercedes Benz R Class 350, These guys are amazing. I was notified by email on every update with my car. My car had serious
damages too such as Air bag damage, but they did a great job. I had left a lot of my personal items in my car and they bagged everything up in their nice company bags. All of my property was there, my son was so happy his IPOD was in there, so with all that been said I was very impressed. The staff is very friendly trust worthy and out going, just all around great people. If you want a fantastic job done on your vehicle plus great customer service head on down to Cooks Collision and ask for Johann! :)