Carol’s Cleaning Service

Carol was really nice! I called her to come by 9 and she was on time. I came back from studying and my house was super clean and new. We only ask for her to clean the downstairs floor, but she just went ahead and cleaned the kitchen counters and microwave. I highly recommend you guys call her.

I have better things to do than waste my time writing bad reviews but Carol was so appalling she forced my hand. I called her and described to a T what needed to be done. She told me the price would be $ 250-​$ 300 I agreed and she came to do the job. Towards the end of the job she informs me she wants $ 150 more than the agreed upon price. I was over the barrel as I was having the house appraised the next day and she still had the whole kitchen and one upstairs bedroom to clean. I very angrily paid her extortion fee telling her it was her responsibility to tell me upfront if the bid price changes.
Here is where the most repugnant side of Carol comes out. She basically quit cleaning and left my kitchen dirty my downstairs fans undusted and she did not even clean the upstairs bedroom as I found things on the floor and in the closet that should have been picked up.
If I speak honestly about the work she did do it was very average at best. There are far more worthy people out there I highly recommend you do not hire this very unethical average cleaning lady.

She still cleans for me and I remain a happy customer. They are reliable and trustworthy.

Interesting phone call. I am a small business owner myself and I like to use other small business owners to keep the community going. I also trust Unilocal reviews, so I wanted to explain my experience I just had on the only phone call I made to this business.
Carol answered (assuming it was her, did not introduce herself), and I explained I wanted a surprise one time detail house cleaning for my girlfriends anniversary. She asked me where I was located and I described I was in a area (described in detail) in Moreno Valley, The excuses began to flow after that about she doesn’t really go that far, the gas prices, travel time, etc (she is located off Magnolia in Riverside) But her Unilocal says serving Riverside and surrounding areas. I am about 19 miles from her. so, I inquired about the distance and just to come over Van Buren, (short cut) she replies (Um, Ya!) like she just blew me off and began on how she only goes about to the distance of Costco (5 miles from my home) and she was still tap dancing out of this. She asked when and I asked for Wednesday and she replied «Oh no, Wednesday is my busy day», more excuses then ended with «In fact this whole week I am busy», at this point all I heard where excuses and just felt she did not want my business and was being blown off, so I will shop else where. Not impressed by the initial call and customer experience.

I contacted Carol and set up a time for her to come to our house the following Saturday at 2pm. She didn’t show up. I called her at 2:30 to ask what had happened and she went into this long story about how the people she was supposed to clean for that morning were supposed to have been moved out and «had stuff strewn everywhere and she didn’t know how she was expected to clean» blah blah… So you don’t show up for an appointment and then you bag on your existing clients? BIG turn-​off.
She then said she «guessed» she could come by later and she would call before she showed up. She didn’t call like she said she would and she just showed up at our house. She never quoted a price or what said she offered in her service. Obviously she didn’t want the job so I don’t know why she didn’t just SAY she wasn’t accepting new clients or something over the phone instead of wasting our time. The whole experience was just weird.

They came to clean my house and did a amazing job!!! Looking forward to a once a month cleaning!!!

Carol saved the day! So my regular cleaning company said they had an emergency come up at the last minute and I was left stranded because I had to get a condo cleaned in less than 24 hours. I called Carol at 4:30 pm on a Friday afternoon and she showed up at the property at 5:00 pm. She worked until late in the evening and also came back early the next morning to get this condo cleaned before the tenant was going to move in at 9:30 am. I don’t know what I would have done without her help. Thank you Carol!

We contacted Carol for a last minute request and she referred us to Jill who did a great job at cleaning our house. Both answered phone calls and text messages promptly and were friendly.
Jill did an excellent job at cleaning our stove, which had a very dirty cooktop. After her cleaning, it looked like it was brand new. She also took care of cleaning the bathrooms, mopping the floors, and the rest of the kitchen. The house has never looked that good before. I would highly recommend them for house cleaning.

Carol did a great job on our move out cleaning. She answered the phone every time I called, showed up on time, and was very trustworthy. I only wish we knew of her when we lived in town!

Carol does an a great job and very trustworty. I switched to her after having trust issues with other services and after meeting her you feel she will treat you right.
Show now does my brother home as well.

Carol does an excellent job. She has been cleaning our home for 11 years. She is careful and meticulous about her job. She cleans while we are gone from home and is completely trustworthy. She checks to be sure cleaning that we want done every few months, like the shades, is completed. We enthusiastically recommend Carol’s Cleaning Service.

We used Unilocal to find Carol and we are glad we did. She’s been cleaning our house for about 10 weeks now and we have zero complaints. We aren’t always home when she comes, so obviously trust in not an issue with her. She seems to be detail oriented and cleans small areas and items we would have overlooked. Very happy with Carol and her service.

We’ve been using Carol’s Cleaning Service for over 20 years now and have had excellent service. She’s always been so helpful, she’s like part of the family. Dependable & meticulous — it’s a pleasure to have such a clean house. Now I just need to keep my clutter under control :-)