Caliber Collision

I came to this location about 2 weeks ago after my 2005 Nissan Sentra was involved in a 4 car accident. I have USAA, so whenever I get into an accident, they refer me to this location most of the time. USAA does this because it’s the closest to my zip code/​address, which is fine with me. The reason that i’m giving this review a ³⁄₅ stars is because of the following.
1. When I went there on Mon. 05÷23÷16, I talked to Robert Huskins about what had happened to my car. He told me that the collision center had received my USAA appraisal claim on the day of the accident. That part was okay, until I received the paperwork for the appraisal back in my hands. I read it over and noticed a few mistakes on it regarding the time of loss with my vehicle, and the license plate. These two things were wrong on the appraisal, which made me go out of my way to correct them.
2. When I called the collision center up to ask about removing my belongings, including gas, they said that they couldn’t do it. Although they would allow me to remove all of my belongings in the car. Mind you this was after my car was deemed a total loss in general, due to the cost of the repairs exceeding the price of my car. I was kinda ticked off about the gas part, since I had put around $ 20 – 23 in my tank before the accident. I could of used that gas for my rental car.
3. When everything was said and done, I was ready to give the pink slip over to USAA. USAA told me I had to sign a release form for the Sentra to hand it over to them. I drove over to Caliber to address this conflict and they told me that it has to be a verbal message, rather than a written contract. Thanks for wasting my gas and money. Next time call me, the customer, about these important details.
So overall it was a meh to an a-​ok experience.

I’ve taken 3 cars to them for insurance repair and they are the absolute worst. Every car I’ve had to return to get repairs. Just ridiculous. I do not recommend them

Sloppy attention to detail, brought my 7 Series in after some vandalism and was told by BMW this was the place to go.
Well ladies and gentlemen if that’s what BMW considers a partner then I have truly been misled by the brand.
Picked up my vehicle and the rear diffuser was incorrectly put on, flaws in the paid, damage to exterior trim due to reassembly and missing hardware.
After a second trip back for re-​repair and replacement of damaged items by Caliber.
Their sloppy work extended my down time from vehicle from the estimated 5 days to 10.
I will say I didn’t like the fact that only my advisor could talk to me about simple updates, I mean its a body shop not the VIP Department at Chanel.
Customer Beware

As unfortunate as a car accident can be I always feel comfortable here. Sadly this vehicle has been here twice in 3 years and each time the put it back together and looks great. Thanks!

Edgar was really helpful. Good follow up and updates through out the process of the fix for my car. Definitely go see him. Caliber will take care of you.

I would like to say, «THANK YOU» Edgar Zamora for such friendly and professional customer service. He is a fine example of what customer service is all about. Edgar was very friendly and yet quite professional when dealing with my Prius.
Everything was painless and made my experience a good one. Gracias!

Thank you Edgar and Team for you perfect service! You have a polite professional, A service Team. My car looks brand new!
Pamela Picard

I would like to say that I had a EXCELLENT experience! Robert was awesome he helped me from when I dropped off my car until I picked it. up! They are quick & professional I give them two thumbs up

I took my car in on a Tuesday and got it that following Friday. I am a SATISFIED CUSTOMER. this place took well care of my fender bender. Returned my car looking brand new! Jesus zamora kept me updated on my car and everything, very good customer service. I would recommend this place to anyone!

I have used this Caliber Collision shop six times over the past few years for repairs for AAA claims, and each time their customer service and quality of work was great. I would have given fives stars except for the most recent repair, which had a mistake that was tricky to track down and solve and not entirely their fault.
While replacing the front bumper on my BMW they connected the horn plug to the air temp sensor and the air temp sensor plug to the horn. Stupid BMW made these two electrical plugs nearly identical and they are only a foot from eachother! This caused my horn to stop working and the SES light on my dashboard to light up, so it would not pass the smog test. I spent a weekend with a multimeter tracing the wiring and verifying connections (I do my own car repair work) and finally noticed the air temp sensor plug was forced on and wasn’t keyed correctly. I stripped back the insulation to further check the wiring. Looking in the factory BMW wiring diagram I saw that the wire colors were incorrect, and that’s when I noticed the correct colored wires going to the horn.
Once I swapped the two plugs everything was fixed and no harm done. Caliber Collision should label all electrical connectors with a numbered sticker so this doesn’t happen in the future.

I took my two cars there and they took forever to fix them over 3 months and when I finally went to pick up one of them it had a dent on the rear bumper that they did it there so I had to leave it there for another 2 weeks !! They were adding and adding additional repairs to the insurance just to make more money out of my cars ! When I picked them up they were all dirty and dusty from the inside and didn’t know how to assemble the parts back but I’ll fix it by myself never planning to go back not even for the warranty…

Avoid at all cost from this facility
If I have a choice I would rate negative Star for this facility.
First, they ask me to sign off without letting my inspect my vehicle
Second, the vehicle is dirty inside & out
Third, they disassembled my vehicle engine to repair the faming and don’t know how to assemble back to it original specification plus few parts broken & tangling when I open up my engine to check which I ask them and they try to blame on me that it’s broken when they got it which is #^*£’$@%£
Fourth, I got upset and drive off then I find out my steering control function (phone, radio, cruise control, etc…) all not working at all which I turn around immediate back to their shop and told them what’s going on. They turn around and said they have nothing to do with it. It’s not working when they got my vehicle which is a lie and they know it. Now they try to denied the repair and said it’s not their responsible.
Now I have to bring to BMW dealership to have it repair & replace their mistake which should not be my problem but I don’t trust them to touch my car after this incident.
STAY AWAY!

When you get to caliber collision for the very first time, everyone is so kind and nice to you ! The issue is that once they get you car everything goes downhill.

I couldn’t be happier with the amazing customer service I received from Cc. I recently had my front end repaired by them and not only was my car fixed beautifully but they were in constant communication with me to let me know what was going on. Everyone is super friendly and helpful. Special thanks to Audrey for really working with me!
I’m so happy and appreciative with the experience I received. Thank you so much.

The customer service at Caliber Collision Center is amazing– very friendly, attentive, knowledgable, and they genuinely care about delivering good customer service. Jesse Perez answered all my questions and kept me up to date through the whole process via text. By the way, my car looks fabulous!
Thank you for a wonderful experience and for getting my car back to looking beautiful again!

Super professional service!
Nobody likes to be in a car accident These people make it pleasant. I had a small fender bender that turned into a nightmare.
Caliber makes it super simple to understand estimates and time frames. This is my 2^nd time working with this shop, They have it nailed!

Beware …
Their motto should be; if you can’t dazzle them with brilliance, baffle them with bullshit– seriously!!!
Eek! methinks not. but where else does one go when one owns a car like mine!!! Any suggestions would be welcomed!!! This was supposed to be a certified Mercedes Benz Body Shop. I read all the one-​star reviews on here for this shop and in every single one there is a piece of my story– exactly!!! I did not waste time complaining to them or to their corporate office, I just had my insurance company (AAA) get all over it. Here’s what happened …
Car is a new Mercedes Benz CLS550 4MATIC twin turbo with factory MATTE paint. I backed into something low to the ground that I didn’t see in back-​up cam even though all the bells and whistles were going off at the time. was not yet used to driving this hunka hunka steel– my bad :(
Walter’s advised me to take it to CC-​Riverside as they are qualified, certified, verified, and every other «fied» that comes to mind to work on Benz’s. Usual routine– take in– get estimate– insurance approval, etc. etc. Two weeks later was called to pick up. Just like other reviewers here:
Grimy paper floor mat… and even as I was shown to my car CC-​Riverside seemed more worried about coaching me on the follow-​up survey I would be getting. I wanted to look at the car…
— Trevor S. (Oak Hills, CA)
They did a fine job of taking the car in and getting the quote for the work. The work took a full week longer than they had told me… They kind of blew it off with «well if you want us to fix your car right, that is how long it is going to take’». I thought that I was going to get it fixed right when they quoted me 2 weeks.
— Ian D. (Riverside, CA)
I got my car back dirty and dusty as hell and the guy started wiping it down with a cloth and kept apologizing for it not being washed properly…
— Sanaz T. (Riverside, CA)
This place does not deserve one star. I’m beyond upset with this place. brought in my brand new car. they said my car should be ready in 9 days which was a lie. very very poor communication with this place. good luck to everyone who takes the risks on taking their car here and if the job was well done for you then kudos to you but unfortunately I wasn’t lucky
— Erika A. (Riverside, CA)
To sum it up — of course the paint did not match (hahaha) — I even found bubbles in the paint — took more than a month to fix again after that — and, really, even after ALL that it was NOT a good job. They are supposed to stand behind their work for as long as you own the car — 100% guarantee of satisfaction, they say. Like I told AAA, they have had the car for twice as long as I have had it, and I’m the owner. something wrong here. I’ll be tarred and feathered before I will ever take my car back there. There ought to be laws to protect consumers against this kind of deceit … bad, very, very bad and apparently, corporate does not check Unilocal reviews either :(((
Well, I DO hope SOMEONE finds this review helpful. The sad part is the whole time they acted like they want to take care of the problem, but they don’t follow through– all bark and NO bite… They are GREAT at deception. You’ve been warned.

This month, due to a minor car issue, I chose to get my car fixed at Caliber Collision.
My experience in getting my car fixed was remarkable & hassle-​free. The credit goes to Ms. Alison Olsen who was amazing from the time I dropped off my car till the time I picked it up. She kept me informed every step of the way.
My biggest fear was dealing with my insurance «Geico» but she handled everything and was able to get the car fixed, resulting in a 5 STAR experience.
I would highly recommend this place !!

Alot of promising talk but I get my car back (on time) and there is white powder all over the front. I was told this was wax used to polish the vehicle?
Grimy paper floor mat and big service tag were left in my car, even as I was shown to my car where CC seemed more worried about coaching me on the follow-​up survey I would be getting. I wanted to look at our car.
We were promised some minor-​touch up paint would be applied to driver-​side rear door front where there is about a ¼″ nick, completely obvious if anyone was looking at door from even 15′ away. It was not touched. When I asked, I was told «I did it myself, it must have washed off.» WASHED OFF? Does CC in Riverside use water-​colors? I called BS three times and they stuck to their story of «washing off».
Massive overspray points on black bumper inserts.
Promising us rental would be returned same night and then being charged an extra day.
I felt like it was all about getting good ratings than actually delivering quality work. Overspray, white powder on my car, saying touch-​up painting was done but washed off!
REALLY?
I am embarrassed and I hate being called «big man».
I was told now that it was BS and that it wad another G that they touched up. I have a pic they sent with license plate. If you had your white G seried fixed here can you hmu as to if and when your car nicks were painted before 2÷20÷2015. Thanks.

This place goes above and beyond what it is to be an auto collision repair shop. The process from turning over the keys for repair to setting you up with a rental; the service is like no other.
They even consult you on the funky business of the insurance companies and walk you or talk you through any mumbo jumbo bullshit.
If you need any help here link up with Jesse Perez. You won’t be let down.
Hands down this has to be one of the best of the best of the best. SIR!