Big 5 Sporting Goods

Sadly, this Big 5 is really lacking in the customer service department. Went in to purchase wristbands that the website says were in stock. Could only find Nike and Underarmour brands. Up at the check out I asked if they had any other brands as the website said they did… the girl just said «probably not». I was greeted upon entry but that really was it. No offer of help, even when I asked. Both the Moreno Valley and Redlands Big 5 stores offer better service, even when swamped. 4 sales people, 2 customers, no assistance. The only reason for 3 stars… I like Big 5 overall. I doubt I will go back to this location.

First time at this location and so far am really satisfied with the customer service over at the gun/​knife counter. Dustin is great and really helps out the customer. He went above and beyond my expectations. Another great thing is they special order many long guns. Will definitely be coming back to this location.

Return policy is not keeping up with their competition. I tried to return a bike pump that did not work properly. I did not have the receipt but the tag was still on with the Big 5 sticker. Since I didn’t have the receipt the manager would not even consider helping me in any way. No store credit, etc. He then proceeded to accuse me of lying that it had been used (I told him that it had been used… once…otherwise how would we have discovered that it did not work properly?!). I was so disappointed for his lack of customer service and lack of treating me with respect that Big 5 has lost a customer!

I buy all of my EDC Knifes here on sale. Valerie was very helpful and very patient. She took the time to show me all the knifes I asked about.
On the other side something’s at Big 5 are over priced even when they are on sale. I always google the product before I buy it from here.
Overall usually a easy buying experience.

very helpful nice prices

I’m not going to lie — I come here all the time but they need to work on their attitudes before they get better than a 2 star. I managed a USSSA baseball travel team and used to run by here in a pinch, or for something cheap. First of all: you have to go to Sport’s Authority, Sport’s Chalet, or better Dick’s Sporting Goods, if you want real quality equipment. I asked a snarky little B’ of a turd here why they don’t ever put the little inventory of decent bats on sale… he just shrugged. I said, «Exactly, you only put crap on sale.» It’s true too — really crappy baseball pants on sale stacked next to Wilson’s so it looked like they were a good price (3x as much) but they were actually more than Sport’s Authority. I took a pair of on-​sale Airwalk shoes to the register and was informed they weren’t on-​sale anymore. I went back and got the tag so she had to sell them to me for 50% off — but the little PMSr didn’t do it without an attitude.
The guy at the knife/​gun counter is cool and always ends up selling me a knife. I’m still going to come back (mostly for the knives and Airwalks) but they need to work on the little attitude HS B’s and their terminal snarkiness.

The location is right off of other business areas so its sometimes hard to get into. Still the workers are helpful and know their stuff. Seems like it has less things yet every time I have gone I’ve always found what I’m looking for and more! Definitely cheaper in cost than other retailers hence Big 5 is my sporting goods store.

This is a mediocre store for sporting goods.
It lacks the selection of a regular sporting goods store due to its small size (ironic given the name, no?).
Ultimately you’d be better off going to a larger chain like Sports Authority or a different Big 5 Sporting Goods store. This one is just to small and does not offer a lot.