Bayside Watch

Thieves! I cannot believe Unilocal makes its reviewers give even one star to deceitful establishments! They literally do not deserve a portion of the corner of one star.
Bayside Watch in the Tyler Galleria Mall, stole my watch from me. I took it in for a simple battery replacement and came back to nothing. It was gone! Within the hour I returned and the employee and unethical owner, Bobby Nawabi, tried handing me an entirely different watch from the one I left with them. They argued with me for nearly an hour, telling me «this is your watch,» to which I repeatedly told them, «this is not my watch» and it absolutely was NOT. My watch was heavy and bulky. It was bright. The watch they were trying to push on me was light in weight, thin and fake looking. This owner, was trying to give me a «similar», two toned watch which made it even more OBVIOUS that he was trying to pull a fast one. News Flash: A WOMAN KNOWS the watch her husband gifted to her, period. I showed him a photo of me wearing my watch and what it looked like. (See photo) and he had no recourse at that point, nor could he tell me where my watch was either. His employee ended up saying, «he may have given it to the wrong person.» I even asked that he review their video footage to see if maybe they could figure out what happened to it, but was told it would take too long.
The owner promised to take care of it by giving me a watch from his store or by my letting him know the model number of the watch I liked so he could get it for a «good price» through his Texas distributor. At this point my husband and I did not trust taking anything from this man or his store. When my husband declined, letting the owner know we found a similar watch and in the same price range at Macy’s, the owner asked for the model number so he could get it from his people in Texas instead, at «60% off.» We of course knew that meant I’m getting you a FAKE. My husband explained that we paid full price for my watch and so should he. We also wanted the assurance of a warranty from a reputable place. Bobby ended up telling my husband that he would not pay full price to replace my «missing watch» and that if we didn’t let him replace it the way he wanted, then I didn’t get a replacement. To that I say, «Any respectable, decent, hard working man who does good business, realizes that in the long run, making «right» a wrong, goes a lot further than dragging out deceit. He will reap what he has sown.
I still do not have my watch, but God.

This place needs to go out of business. I cannot believe this place is in our Tyler Galleria taking advantage of unsuspecting customers. My wife took her watch I gave her for Christmas two years ago for a replacement battery. She comes back 45 minutes later and the attendant tries to give her a cheaper, thinner, more than likely fake Michael Kors. My wife immediately tells him «that is not my watch!» The attendant insists that is her watch. My wife tells him «I know my watch and that is not my watch!» Bobby Nawabi, who claims he’s the owner, comes over and the two of them basically accused my wife of trying to pull a fast one. They even make her put the watch on to I guess try to prove that was her watch. When she becomes upset, they tell her to calm down. When she finally shows them a picture she had on her phone wearing the watch and they realize she’s telling the truth, they change their tune but still could not provide an explanation for what happened to her watch. It was the middle of the day on a Monday. The place was dead. They have a scam going and we’re hoping my wife would not notice because the watch they tried to give to her looks a little bit like her watch. Bobby assures my wife «I will fix this and will get you any watch you want.» Today, we found a similarly priced watch at the Macy’s downstairs but Bobby refuses to buy it because he’s not going to pay retail. He wants to get the watch from his «distributors» where he can get it at 60% off. That’s what he said. When I told him I paid retail for the watch they lost, he first says, «I’m not convinced the watch is lost» — whatever that means since they don’t have it and only had it for 45 minutes, then says «I did not lose it, my employee did» — what??? And finally he says, «your watch was used, I’m not buying you a new one.» And there it is! He’s a scammer and this business is shady and needs to go away. You go here and you will be taken advantage of.
IMG_9017.JPG — Bobby comparing the watches.
IMG_9013.JPG — Bobby and attendant looking at the video trying to prove to my wife that she brought the watch they said was her. They could not take the time to see if the video shows where the watch went. «It would take too long».‘
We also have a 6 minutes voice recording where Bobby admits he does not know what happened to her watch. She became suspicious and recorded the conversation.
Do not give these people your business!!!

Took my Nixon watch in to have the battery replaced. After I got home the back of the watch is completely scratched and has marks where they opened it. Called in and they told me that it just happens sometimes with the wrench. I have never had this happen with any watch I had the battery changes on, including this same Nixon. Offered to polish it, what is that really going to do? The huge scratches are still there.

Amazing customer service! My husband was determined to get a Luminox watch. The sales rep was awesome and gave us a T-​shirt and hat to go with the watch. When we got home we noticed a crack on the face. We brought it back this morning expecting issues-​NO issue at all, very friendly and accommodating. Replaced the watch and said if we have any issues what so ever to come back!!!

Very fair priced. I actually feel guilty not buying their watches. I usually buy my watches online and then have them size for me. Very honest too. There was a watch that was so messed up, they worked on it for about 30 minutes and then told me there was so much corrosion from a leaking battery that the watch could not be repaired. They didn’t even charge me.

Best watch shop in town. Family owned and fair priced. I’ve been going here for a few years now and they do wonderful work everytime. Also they always have the best Nixons in stock!

Luv coming to Bayside watch, staff is always so helpful and they give me great deals on watches for myself and husband.

Went in to get a watch battery. It cost me $ 10 and the guy replaced it quickly. But when my husband asked to get his apple watch band cleaned they said $ 20. The jewelry store cleans it for free downstairs. The guys seemed a bit dumb. Not that bad just don’t go for band cleanings, when the jewelers will do it for free.

I had bad experience here… Took my Gshock to replace the battery and they totally f-​up my watch. Don’t go here. The guy has the nerve to say that my watch is old and the parts are coming part. Just got the watch about 3 years ago. Don’t shop here

Always an enjoyable experience when I go in. Staff is extremely helpful and willing to keep me happy. I have bought two watches from them and have always felt like I got a great deal. Love my Vestal and my Nixon.

Great selection of current watch styles. Staff is friendly, professional, service is great too. They have pocket watches and watch winders. Watch repair service is very quick.

I read the Unilocal reviews and was a bit skeptical, but I gave Bayside a try. I was looking for a Nixon Sentry SS for my son and was surprised how helpful Alex was. He ordered 2 models so I could choose the one I liked the best. I was notified when my order came in, one small error, I was called by mistake and my order had not come in yet. The order was for another customer, but when I went in I was able to specify the engraving I wanted on the back. The following day my order came in and when I arrived for delivery of the watch, it was already engraved and ready to go. After explaining to the store owner the purpose of the watch, he gave my son a gift, a set of Nixon earbuds. I also received free battery and sizing for the life of the watch.
Thank you so much to Alex, and the staff at Bayside Watch. I will be returning to Bayside Watch for future watch needs.

just purchased a watch tonight frm Robert. Great customer service and I will surely recommend this place to all my family and friends. Great place

I always get great service from the guys at bayside. I’ve compared there prices for repairs to the other jewelry repair store in the mall and bayside is much more affordable. They are very friendly, and you can tell they really appreciate your business, I don’t go anywhere else for repairs.

I went into Bayside Watch on Sunday October 19^th. The person working there was a very nice gentleman who was very knowledge about watches. I brought in my Rolex to have the watch links removed, and he only charged me $ 7 for it (I called other watch stores and they charge up to $ 15 – 20)! Very fair priced and very kind. I would highly recommend getting your watch serviced here.

They took very, very good care of me. I needed my watch repaired and they did an excellent job and gave me options. I will always highly recommended! Fast turn around time too! Watch now looks and performs as promised!

I visited this store several times just to see what was available. I decided last week to purchase a moderately priced watch with a leather band that I could wear everyday without worrying about it too much. Bobby (the owner) was really helpful and gave me a discount on the watch (a Seiko Solar) that still left it a little above the price on Amazon, but with the obvious benefit of seeing the watch in person. I was a bit reluctant in purchasing the watch and after thinking about it for a few days decided to return it, having never worn it. This was obviously not the fault of the salesperson or store.
The store’s website claims that they will refund the purchase of any unworn merchandise within 30 days (
) however when I arrived at the store the salesperson (Alex) told me that this only applies to online orders and in store purchases can only be returned for store credit. The sales receipt says no cash refunds, which doesn’t make it clear that credit cards cannot be refunded. I wasn’t happy about this and Alex did his best to help me out and gave me a good deal on an exchange for a nicer watch — a Citizen Eco Drive.
Overall the service here was good and I ended up with a great watch for a good price. However the return policy stated on their website is misleading, and it would be nice if they offered refunds for clearly unworn merchandise. I can’t comment on their repair services. If I could give 3.5 stars I would.

I love this place! I always come here to fix my watch or size them. Ive been coming here for years and I am always very happy with their services

Had to get more holes punched into my leather band and they did it for free! What great service! Will get all my watch needs done here from now on.

My husband and I bought each other watches for our wedding. I wear mine religiously, and he almost never. After almost five years the battery started giving out, so I took it to the jewelry shop in the mall where we bought my wedding ring, only to be told that they couldn’t change the battery in store but would have to ship it out. They referred me to Baywood, and I was out the door in a flash. (Kudos to the jewelry shop for being willing to refer to a store that better suited my needs!)
Where the jewelry store had told me it would be 4 weeks (!) to change my battery, the guy at Baywood said ten minutes. By the time we walked to the food court and back, it was done. And just $ 10 — awesome!
All this was very good, but what I was less impressed with was the fact that the guy didn’t give me any kind of claim check for my watch. It was a slow night at the mall and he simply said to me, «I’ll remember you,» which is fine except that he has my property, and I’d like some proof of it — a claim slip would be more for my benefit than his. Of course, when I returned he gave me my watch and there were no problems… but this peek at my paranoid mind is the one thing keeping me from giving him 5 stars.
That said, trust the guy and bring your watch here for a cheap, quick battery replacement!