AT&T

Excellent experience at this store today. Fabian and Paul helped me get a new phone after my iPhone screen shattered. They were knowledgeable friendly and professional, I tend to be indecisive and I never felt rushed to pick my new phone.

Worst service ever. They are not even opening the account to provide service.

Worst customer service ever.
Was signed up for an insurance plan on my account without my authorization. Spent over an hour with customer service to get the $ 30 charges removed from my bill.
Called the store manager Paul to ask how this happened, he blamed it on a «glitch» and refused to investigate the situation any further. Told me I was condescending and refused to give me the name and number for his manager.

Great customer service and knowledgeable staff at this store. I always go to this store for all my AT&T account service questions or phone upgrades. Sales Rep, Mike greeted me right away and provided excellent customer service. I recommend Mike if you have any questions about products as he is very knowledgable and helpful.

Nora and Allie were awesome helpers I will recommend them to be used at any store. They need to be promoted in there finances and job titles…

This place is the worst. I worked with Edgar who kept trying to push the next plan, which is a plan that charges customers for the value of the phone throughout the life of the contract. The problem with this plan is the fact that if your phone breaks, for whatever reason, you are still responsible for paying for the phone on a monthly basis… even if you get insurance, att has so many exclusions to the insurance policy that they may not cover the phone if it gets damaged. So, bottom line, you could end up paying for the phone that no longer works.
He also tried to sell me on the $ 5 additional per month gimmick with an additional tablet, only to find out after calling customer care that I would actually be charged an additional $ 40 per month. Always call customer care to confirm that what the rep is telling you is valid before signing a contract.
When I talked to the manager about these issues, he was complacent, rude, did not help me, and continued watching a soccer game.
In addition to all this nonsense, while you are working with a rep, the other reps gang up on you and they feel the need to chime in with rude comments or input that have nothing to do with them. They really need to mind their own business.
Don’t go here… they’re crooks and with a manager like the one they have, you will not get any support.

I was upgrading my phone and the rep told me because I was upgrading that I would receive my accessories for free and I would only have to pay the taxes. He lied; instead, he charges me for the accessories and said they were the «taxes.»
When I found out and tried to return it, they refused to refund me for a screen protector because they said they couldn’t return the phone. I told them I didn’t even put on the screen protector and they said «Well, we are experts at putting these on.» I replied that if I knew that I couldn’t return it, I wouldn’t have had them put it on. On top of that according to them, even if I had left it unopened, I couldn’t have returned it.
I talked to the manager, but he genuinely either didn’t care or got angry when I said I was going to talk to the district manager. Overall, the service in-​store was so terrible that I am switching providers.

I wish I could give this store zero stars. Or negative stars. Or anything that represents how truly pathetic they are.
We came to get an iPhone 6 plus that one of our local stores verified they had in stock. We also called prior to driving out here and they verified, on the phone, that they had it in stock.
As soon as we got here the sale’s boy immediately tried to get us to switch our plan around and told us they didn’t have one in stock unless we changed our plan.
When we informed him we did not want to change our plan they told us they suddenly didn’t have any in stock and that the phone they told us they had in stock was actually on hold for someone else.
The manager then came and tried to talk me into a 16gb iPhone because he had those in stock.
Seriously was just handed a bunch of bull. So sick of their sales techniques and garbage.

AT&T honchos if you read this please give Nora a raise/​promotion. I came to this location to get Uverse and internet service. I was greeted right at the door (no wait) and Nora helped me tremendously. She made the process of getting new services a joyful experience. She made sure the package I chose had the channels I wanted. I even got a visa gift card from AT&T for getting a combo-​service. As I waited for my application to be process she offered me an iphone charger to charge my phone (my phone carrier is Sprint). Nora was very professional and if you want service ask for her. Once my phone contract is over, I will be switching to AT&T.

AT&T U-​verse is pretty awful. I am paying $ 200 a month for cable and internet and I can’t play music streaming without it skipping constantly. It’s completely frustrating. The bill is simply too high and I am sick of paying too much for terrible service. We pay AT&T $ 500 a month for all the «services» we use. It’s just too much money and I am fed up.

Reading everyone’s else review I was quite surprise. I was helped right away by a guy named Sam. And he was great, helpful, and did everything he could to help me out. He kept a conversation with me and worked which made time go by a lot quicker. He is a great asset to this store, and I wish everyone had him to experience what I did. Overall, Sam made the store great and he was an excellent helper.

First of all I am not happy with AT&T in general. Between spotty connection at my house, missed calls, long wait times for customer service, there is very value you get for the big amount you pay for the wireless. And then the store experience at this store on Chicago Ave, makes you want to leave AT&T even faster. But alas!!! I am in a contract. This store happens to be very close to my house, so it my obvious and pretty much the only choice if I need anything from AT&T. First there are long lines in the store, then you usually get a store person who clearly needs more training. Because if they were properly trained, they would not tell me more than half the time to call the «800 number». The reason I come to the store because it is such a hassle to get a hold of a human being on the phone.
Other things I don’t like about this store is it’s location. You need armed guards with you go there… the area is shady to put it mildly. Prices for anything such as phone covers, cords, chargers, are all generally inflated when compared to Amazon, Best Buy, or other stores.

I recently upgraded my phone. I’ve been to both the Chicago Ave and Riverside Plaza stores several times and both have lousy customer service. When I upgraded my phone it took almost 2 hours because their Internet was down!
There are a lot of hidden extra costs for upgrading your phone at ATT. At both stores I would advice any customer to analysis every line item on the receipt as well as your bill on line! There were costs like insurance, apps, etc that I didn’t order!!! They also couldn’t transfer contacts from the SIM card to the new phone and I had to go back the next day to see if someone new there was capable of transferring my photos via Blue-​tooth.
They seriously need better training. And for a corporation that sells Internet, their own being down without a back up is not acceptable. I like my new phone, but both stores are an absolute joke from a customer service standpoint.

This place is beyond horrible. One of the workers sent me to another ATT store and what I needed was NOT there! Waste of gas and time. The manager did not help at all. Worst service ever and very rude. Will Not be coming back here. I advise you not to either!

I went to this store to upgrade, been a customer for over six years. Was told I could do the traditional upgrade and pay $ 200 plus tax up front for the phone or pay in installments over 20 months so we agreed to installments. Later found out on my bill we were charged $ 540 for the phone, not $ 200. Since then I have spoken to three different people at the 800 number and two in store with no resolution. Niko (the rep) even told us that he mislead us and was not fully aware of the program since it recently came out. I even signed up for uverse with a year contract that day and nobody will help. Already filed a complaint with the BBB. Besides that, the wait was way too long and was overall a horrible experience. I am canceling my services with them and never using them again. If Niko had been honest up front, it would have been much more appreciated. Glad they value customer service there.

AT&T you’ve gotta step it up, the in store experience is quite bad. I spent over 2 hours to get a phone, something that shouldn’t have taken more than 15 minutes. There are lots of staff, usually more than customers yet none of them seem to be helping people. I had a nice sales rep and the sales manager was very helpful trying to get things squared away but in no way should have it taken so long. The common theme here is the lack of an efficient workflow, the process is absolutely ridiculous and makes for the worst customer experience possible. This is a top down corporate problem, it’s probably no coincidence that other carriers are cutting into their market share.

Worst AT&T store ever! I went to the store on Monday and purchased a HTC one. They told me that they’ll have to ordered it for me and that it’ll ship within 24 hours! And two days gone by I checked the shipping status online and it still says «preparing to ship!»
I specifically told the sales that I would only purchase it if they will ship it within 24 hours and she told me that it will. What a way to make false promises to the customer in order to get bonuses!

No one said a word no one greeted me no one even made eye contact with me this place sucks 20 minutes and no one acknowledged me !!!

Waiting for half hours for a screen protector. Slow customer service. No sense of who’s next. They need a check-​in system or someone to direct people to the right counter. Ridiculous. Sorry if I could give this a zero star rating I would. Pascale was very helpful though, she gets a 5 star rating.

3.5 Stars.
These mobile wireless stores can definitely be a hit or miss.
Because of convenience, I stopped in this AT&T to open a new phone line. Upon entering I was promptly greeted and assist. When I asked about individual plan options, the sale associate gave me a brochure of all choices. Didn’t really explain anything, but the plans are pretty self-​explanatory. The sales associate was friendly and patient. And unlike other mobile stores I have been to, the associate knew what he was talking about in terms of the phones AT&T offers, how to import your old number to your new plan (because I was switching networks) and other technical questions I had.
I came in on a Tuesday and there was about two other customers there. So thankfully I didn’t have to wait or try to flag someone down. But I wonder how they assist their customers when it gets overly crowded.