Agcaoili Jacqueline MD

I’ve been seeing this dr i think for 4 or 5 yrs, ever since i’ve been going here, their office staff are RUDE RUDE RUDE. insanely rude! i put up with it because they were rude at the last dr’s office too. is this an epidemic? so i put up with it because i didnt want to keep switching, it just got worse. note, they dont like to tell you their names on the phone. they dont want to be accountable. you always have to ask. and they always talk over you when you answer their question or have a question. and they dont know the difference between the words ‘prefer to decline if not neccessary vs i absolutely refuse, or harrassment vs stressed or intimidation vs i feel ashamed now because you made me feel like an idiot and i got busted but dont want to admit it.
last week the office girl i was talking to ‘Lilly’ told me I was harrassing her when i told her she was stressing me out about getting prescriptions, they make me jump through hoops. well she yelled ‘stop harrassing me’ and hung up. it was the only time i talked to her. then she wouldnt answer the phone when i called back. then Claudia answered. she is a little better but not a whole lot. i have notes on both these girls. they lie all the time. they say they fax stuff and dont, have attitudes all the time. they never want to tell you who they are when they answer the phone. never appologize, never accountable. the dr has to know about this by now. i’ve complained to the medical group about them now. now the lilly girl says she didnt say harrassment, she said intimidate. lol. well she stress’s me out! they just have really poor customer service. and i’ve only seen the dr a hand full of times, but she will never touch you. you can tell her, feel this knott on my kneck… she wont touch, she’ll send you over to xrays instead. lol. or doc, i think my glands are swollen, what do you think? she’ll talk to you, then give you a prescription, but will not touch. i dont have a complaint about her per say, she’s kinda cold and distant. maybe its burn out. but i’m leaving because of her staff. i just DONT NEED THE STRESS. …ps knowing this office, i can totally see what the other poster posted Deeva. I’ve seen them do stuff like that and then deny right in front of your eyes. I’m going through it now.

As the rating states, me thinks not!!! I have never had an opportunity to meet with the doctor. I work for an organization in which we are off every other Friday. As the work is very demanding and missing a day means doing two days work in one, I hate to miss. When I called for a Friday appointment, I was told no. I kindly explained my situation, even went as far as saying what I do for the organization, no. After being a bit more insistent, they finally relented and set my appointment for 9 am.
On appointment day, I arrived, on-​time, and was met by reception. I had no feelings either way about the reception. She was there and so was I. Boy how quickly things change. I hand over my ID and my insurance card and take a seat. By the time I sit down, I am back on my feet asking WHY was my insurance information being verified in front of other patients? To me, it seems to be a breach of HIPPA but to reception, well, how do i say this. Hmmm, she told me that she did NOT release any personally identifiable information while she was on the phone. Well, how do you verify information if you are not RELEASING information? I honestly could not believe she would look me in the face and tell me what I heard was not what she said.
I go back to my seat, nervous about what might happen next and then decide, this is not the right place for me. As I approach the glass to gather my ID and my insurance card, I hear reception tell the other that I am lucky that they will still see me. I ask her was she referring to me? Seems when people talk behind your back and are asked to repeat what they were saying, they instantly feign a case of amnesia. She said nothing even after asking her again was she referring to me.
I gathered my insurance card and my ID and every copy of anything she made. I then told her that I would send a notice to her boss. I failed to mention to her that I would find any available source on the web to tell of my displeasure, to tell of the disrespect shown to a patient and the lack of privacy and possible breach of HIPPA. This is but one woman’s opinion of how badly this receptionist treated me. Maybe she woke up on the wrong side of bed. Maybe she caught her man or her woman stepping out on her. Maybe she just doesnt like people. But maybe, just maybe, her boss knows about her lack of care for patients in reception and she herself actually does not care.