Safelite AutoGlass

The staff was pleasant and prompt in checking us in, the repair guy was good and to the point. He did a great job on the crack in the windshield of our 2014 escape!!! They truly deserve a 5 star, but we arrived at 10:25a for a 10:30a appointment and waited 1hr and 5mins for a 20min repair.

I do not recommend dealing with this company. Its always best to pay more and get something done right the first time. When a lawnmower threw a rock through the passenger side window of my 2012 Subaru Forester last spring, my instincts told me to go straight to Subaru but Allstate told me to go to Safelite. The technician was prompt and efficient, or so I thought at the time. It wasn’t long before the window started slipping and the road noise was so loud from the ½″ gap where the window wouldn’t seat, that it sounded like the passenger side door was ajar. After calling Safelite in Riverdale, they told me to bring the car into the shop where they have diagnostic equipment. The man I spoke with said it was probably the regulator. I was skeptical because the other three regulators work just fine. But I did as directed and took the car in. I waited about an hour while they «fixed» it. I was told the original technician had not tightened up something inside the window, so it started slipping. After about a week or so, guess what?! I’m riding down the road in the passenger seat right now having to strain to hear my husband because it sounds like my door is open. The only reason I haven’t been back yet is because I work all week and the last thing I want to do on my day off is drive 30 minutes to sit at Safelite and let them have a 3^rd shot at something they should have done right the 1^st time. But you can bet I’ll be calling them as soon as they open this morning. I can’t take one more minute of this. Save your time and your sanity — DON’T GO HERE.

These people are totally incompetent. First, my wiper arms were not installed correctly so they struck my cars front pillar when you tried to use them. To get warranty work out of these people is ridiculous as you have to go through some BS executive department. Then, I found they forgot to hook up my windshield washer spray nozzles and all my washer fluid has leaked out. Now I gotta call these fools back again. What a hassle. I filed a BBB report and I’m going to file a discrepancy on my Visa card till these people get it right or they pay for someone else to do the work right. Do not go here. It’s not worth the aggravation to put up with their incompetence.

I was referred to SafeLite through my insurance USAA, as they have some form of partnership with them. I should have went to another shop close by which has always done great work for me but I went with them because it was only $ 40 more and I didn’t have to take off of work. (This company charged $ 570 and the other shop would have charged $ 260… I have a $ 300 deductible).
David placed a new windshield on my 2012 Civic. He charged me for new moldings but used the old ones. By using the old molding, the glass doesn’t fit correctly and the edges are left exposed on each corner and also on one whole side. He also broke something in the cowling where the wipers attach to the vehicle and now it doesn’t sit flush with the windshield.
I called shortly after he left when I arrived home from work and was promised by the office rep he would come right back to review the situation… three hours later I called again but they were closed and nobody showed up.
I have now spoken to six people, including their escalated relations department, with this company about their poor workmanship; I have to wait four days for a ‘warranty’ claim to be established. I would avoid this company at all costs.
After notifying Safelite of the false charges they then went so far as to alter the invoice to remove the molding and increase the price of the windshield so the total would remain the same. But they must have made another error when they sent me both of those invoices.
I have notified USAA and the BBB.
I will have to wait three days for another tech to come out and determine what all needs to be redone. They will have to remove this windshield, place new moldings, and fix/​replace the cowling. Its a nightmare and I will end up spending many hours dealing with their mistakes.