Laurel Park

Jessica Williams in aptmnt D-​65
is manic depressive and she’s is a ignorant tenant and neighbor. the rent office knows she’s a nuisance. she’s allowed by Sandra to create low noises and keep up loud ruckus in the apartment. she sells drugs and other things but safe. there are drug dealers in d-​67 young men and women. Slum Azz property!

Tuesday evening. I was told it would not be delivered today because of the storm which had just started 30 mins prior to my call. After telling her my concerns with the delivery I was transferred to the office manager. She basically told me they had not gotten around to it because there were a lot of emergency issues they had to take care of today. I do believe that having a refrigerator filled with maggots and roach droppings is an emergency and it had been put in on Friday that’s 5 days. The office manager informed me that my issue was not an emergency because I have a running refrigerator. Who would leave food items in a refrigerator that they knowingly know has maggots and roach droppings in it. So to me that is not a running refrigerator. I cannot store any of my food items in it so it is not of use to me. I have been with out food items for five days because I can not store food in my refrigerator. I have a four year old daughter as well in my household. This is the second issue I have had with this complex and both times the repairs have not diligently been tried to repair. Again no one has even come out to look at the problem that I have put a work order request in for. I feel that this is unacceptable I pay my rent to this establish and on time so I believe my request should be held to the upmost priority just as any other resident of Laurel Park Apartments. So that was a letter of intent I sent to the office and the corporate office CFLANE. Like two days after this I wrote this letter. I, Ashley Scarbrooks, have just received a new refrigerator after I have given management my letter of intent to terminate my lease and in my lease it states I must give them 7 days to fix the repair or replace an item in the home the 7^th day will be tomorrow May 28, 2015. So that the property would not be held accountable the apartment manager in the leasing office had maintenance to remove an old refrigerator from another apartment and place it in my unit. The Maintenance staff was in the breezeway of my apartment cleaning the replacement refrigerator with paper towels and some Lysol spray. I went to the leasing office and let the manager know that it was unacceptable and it should be thoroughly cleaned or pressure washed. Seeing that this apartment complex has a bad roach problem most if not all of the refrigerators in vacate and occupied homes are not in the cleanest condition so a pressure wash and thorough cleaning should have been done before put into my home. The manager said that she had viewed the refrigerator and it was clean. I have pictures attached to prove that the statement made by her was wrong. The replacement refrigerator in fact has roach droppings on it as well. The quality of service I am receiving is horrific and I am quite disappointed with the management staff. At this point I would just like to be removed from my lease and receive my prorated rent and deposit back as stated in my lease. So after I have this letter to the leasing office they sent some lady to clean the new (used) refrigerator. So all of this happened in May it’s now July 21 2015 on Sunday July 19^th my air went out and the replacement refrigerator went out so on Monday they came and took a motor out of the downstairs apartment and put it into my ac unit and guess what they replaced my refrigerator with the same one they had to take out my apartment in May with the maggots and roach droppings and how do I know it’s the same because the maggots and roach droppings are still in it. In May a representative from corporate emailed me by the name of raymundo and asked me to email my claim I have never received a follow up email or call and I have emailed him once since and called corporate the past two days and keep getting «well what’s your number I’ll some one contact u» that has yet to happen. I’m currently so stressed and looking for any help I’ve done everything I was legally suppose to do and everyone is just acting as if I’m not putting in countless complaints. All I know to do now is take it to the courts, social media, any outlet that will get CFLANE’s attention. The management company is acting just as unprofessional as the leasing staff.