Interstate Installation Service

Carlos showed up to install my dishwasher and was annoyed immediately because he couldn’t pull to the back of the house via my driveway due to another car. He yelled at me to please move my car. He called me down 45minutes later to tell me that the dishwasher was broken. It wouldn’t close. He told me that it would hear from someone tomorrow to replace it. I called installs from HH Gregg and they told me to refuse the install. Carlos told me that he couldn’t leave the space open without a dishwasher because I wouldn’t have hot water and there would be leaking and that I’d have no dishwasher. He couldn’t put mine back either. I happened to have another contractor on site who showed me that Carlos could use the shut off valve from the sink to the dishwasher and I would be ok to reject the broken dishwasher. Carlos was so angry that he dragged the dishwasher out of the space, scratching a deep groove into my hard wood floors, and stormed out. I asked where he was going and he yelled, «can’t you see I’m on the phone?». At this time– 4 days later, his whereabouts are unknown, he told HH Gregg that he left the broken dishwasher in my garage, and I still have no dishwasher because it was never returned to the warehouse. Do not use Interstate Installers.

If I could give zero stars I would. The other reviewer said it correctly, poor customer service and rude. The man who installed our dishwasher did not install the dishwasher correctly — he jammed the dishwasher against the water power supply line and the drain hose. As a result, the dishwasher wouldn’t drain properly, leaked, and damaged our subfloor and new laminate flooring in our kitchen. This was the professional opinion of a repair company sent out by Samsung. Rather than take responsibility for the faulty installation, Interstate sent out a person whose sole job is to deny claims. He did just that using every excuse to deny liability, blaming Samsung for a «lemon» dishwasher, and me and my husband. This company was subcontracted by HH Gregg to install our dishwasher. Beware of this company if hiring on your own or if purchasing appliances from HH Gregg! We now have no working dishwasher and a damaged subfloor and kitchen floor — all because of Interstate Installation!!!

Rude and poor service. Hope for a different installation company!