The Lock Up Self Storage

I had a storage unit at The Lock Up for about 8 years and they are wonderful. The place is super clean, always lit, well maintained and they have wonderful employees
I am writing to you to tell you what a wonderful employee Takiyah is. Every single time I have come to the office and Takiya was there, she is pleasant, professional, knowledgable, kind and always willing to help. She has a very nice nature about her and always gives me prompt and informed answers to any of my questions.
You are lucky to have such a wonderful employee!

We have been customers of this Lock Up for years, but we needed to change our storage space. Takiyah, the manager, is terrific. She understands the rules and regulations, but she also tries very hard to accommodate and support the customer by finding him or her the best rate. Takiyah represents the company and this Lock Up very well.

Reasonable prices, handy app, and very personal service. They go out of their way to communicate with you.

Used this Lock-​Up facility for three months and had a great experience. The staff is extremely friendly and helpful! The units are very clean and well-​kept and also have a various discounts, promotions that you can find online, making it one of the more cost-​effective storage options.
I ended my lease in the middle of the month, and had already prepaid for the full month. Before I even called, they had issued a refund for the second half of the month that I would not be a tenant — a great customer service move!
I highly recommend using this facility and really think the staff makes the experience great.

We used this place for several years and never had any issues. The storage lockers are kept clean and secure and the people were always good to work with. We recommended it to my mom and she has had a good experience so far. Prices are pretty standard and reasonable.

Today I went online to pay my bill and saw that they had raised my rent by a third without any notification. It went from $ 42 a month to $ 54 a month with no notice. That’s ridiculous. I called them up and the site manager claimed that she had «mailed something out months ago». I reminded her that, when I signed up, one of the main reasons I had selected her facility was that they had online account management. Why had there been no notice in my online account? That was the only interaction I had with this company after moving my stuff in. She again reiterated that she «mailed something out».
I’m sorry, but if you get my business by offering online services, you need to use those online services to keep my business. Unexpected rent increases are anathema to an honest business relationship. And when the increase is a third of the monthly cost that is simply insane.