Rehabilitation Institute of Chicago

This place gave me my life back. All I gotta say is Annie O’Connor. She is the best of the best hands down.

–Great facility with all necessary equipment and assistance tools. Super clean and professional. Front staff courteous.
–Wonderful therapists who really helped me improve in two major areas of my body.
–Parking confusing due to metra lot next to it. Some folks have gotten ticketed.
–billing and appointment system confusing, anti-​consumer.

R.I.C.
Rehabilitation Institute of Chicago — Spine and Sports Rehabilitation Center (River Forest)
Dr. Henrix
Nurse Rachel,
Scott Technical nurse
This place is amazing I have been coming to RIC for the past 8 years. To receive back shots, therapy, AND support. I could not be more pleased with such an amazing facility and staff. The place is also clean and sanitized properly.
Professional, courteous and knowledgeable. I would highly recommend this facility to anyone in need of physical therapy, back issues, sports issues, accidents injuries. Since I have been going to RIC River Forest my health has improved somewhat. I credit the staff I mentioned above for this. Thank you RIC for giving me a part of my life back. I am forever grateful.
L. Gerage

I had a really bad experience with this place. I have had a back issue for several years now and have seen several people to resolve it.
«Doctor Shoots from the Hip» (Dr Press) listened to me for about 30 seconds before interrupting me to poke fun at the treatment options I had already pursued. He then literally touched my back with one finger before diagnosing me and sending me to physical therapy there at the clinic. That visit (which lasted about one minute thirty seconds cost me $ 400)
I then began seeing a physical therapist based on the doctor’s miraculous and magical one fingered diagnosis. Their physical therapists move around to several different locations so are only at this office one day a week. I tried to see the same therapist each week but my schedule didn’t allow me to be there at the same exact time each week so I bounced from therapist to therapist. The therapists assured me that they took excellent notes and that this wouldn’t be a problem.
The problem was that the doctors diagnosis was neither miraculous of magical. In fact he had no clue what was wrong with me. I bounced from therapist to therapist nobody was actually monitoring my progress and each therapist was unwilling to re-​evaluate what the doctor had said. They just continued pushing me along the same path.
Finally after 3 months of worthless advice the pain grew from a slight nagging pain to an unbearable pain that made it difficult to walk or sleep. I went back to the doctor and he did the EXACT thing. He suggested another 3 months of physical therapy at the same facility after poking me in the back again.
Since then I have been fighting my insurance to try to get them to cover a new doctor and therapist but I will somehow have to deal with this new pain until the beginning of next year when my insurance visits reset.
I would not recommend this facility to anybody. They are profit driven and that is it. They do not have a mission to help patients and clearly do whatever will make them the most profitable. I strongly recommend that you choose a different facility to treat you injury.

I have made two attempts to proceed with a booking with Dr. Press and on both occasions encountered a rude, disdainful and disrespectful reception from the woman who makes appointments. I was astonished by the extensive interview that she insisted upon, including demands for my insurance card or I would be listed as a paying customer, then being kept waiting on a silent phone for 10 minutes without a call back. In both encounters, the experience was abrupt (when there was a voice on the other end) and the woman was stunningly aggressive. As a practitioner, I’ve never experienced this kind of reception, nor would I treat my potential patients with this kind of aggressive disinterest.

I went to this location for coccyx pain. I had previously been visiting a therapist at another rehabilitation center (not affiliated with RIC) and while the therapist was very nice I was not getting results from external manipulation and so went to RIC for internal manipulation of the coccyx.
I attended five sessions at RIC and had significant improvement. Everyone who I spoke with there was very nice and the physical therapists I saw were great. Explaining in detail everything they were going to do and also what muscles they were specifically targeting.
They also provided me with detail explanations of stretching techniques I could be doing at home to continue my improvement. Overall great!
My one complaint is about the parking situation and in retrospect it was really my fault so no stars will be deducted. The building is directly next to a train station and so the parking lot adjacent to the building is not actually for RIC but for commuters. The parking lot for RIC is behind the building. When I first came I didn’t see the signs for this and so within 10 minutes had a parking ticket (not fun). They do have signs in the lobby warning people but I tend to get fluster going to a medical appointment and didn’t see them until too late.

Let me start by saying Tami was a great Physical Therapist. She actually wanted to get my neck better as much as I did.
So she rocked… as for the actual business billing department … That was FAR from a well run, well organized business.
I’m sure they deal with Insurance far more than people paying cash… but not everyone has the luxury of insurance. I had to go for my neck and pay Cash. I could not leave or make another appointment without paying after seeing Tami. So in short, no Bill me Later option… That was fine by me. (you even get a % discount for paying cash) ((a discount is NOT always worth it!!!))
I paid for all my visits with said cash, 2 months go by and I get a BILL! I called and had most of my receipts. RIC asked me to fax it to them (as if that’s MY JOB). So I broke out the fax, set it up, and faxed it, they said that it would be taken care of and looked into. Fine…
Not fine, I get MORE BILLS! –and they get more phone calls– I get the run around, «oh I’m sorry we will look into this for you.» MORE Bills come! I’m livid, the bills are in collections now because of THEIR MISMANAGEMENT! Why do I have to step on toes to get my point across?
*Edit: I had to change this. After my last call, they told me why it was so messed up. «Billing Error with the discount. The billing at business billing department failed to apply it.» and she was nice about it.
Sooo: I upped it from one star to two & I would give the desk people at the R.F.location a better ratting than 2, and Tami a 5+ !!