Massage Envy – Oak Park – River Forest

Always get a professional massage — sometimes I’ve had a therapist who didn’t quite hear what I asked for. Staff professional and friendly — when I’ve missed appointments, they’ve always rescheduled me without any fuss. Jonathan is the best!

My massage was pretty much the therapist rubbing lotion on me. No firm pressure. It was the first massage ever that I actually considered asking her to stop so I could just get up and leave.

The receptionist staff is always warm and welcoming and very polite on the phone as well.
I have had nothing but excellent massages from this location. The noise level is very minimal, and the facilities are very new, so everything works well.
If you are looking for an effective massage, this is a great place. If you are looking for a true spa pampering experience, this is not what this company caters to.

Very disappointed. This review is based on customer service given my appt could not be realized due to unknown policy prior to arriving at facility. They get a star because they offer prenatal massages and send reminders for appts. I am 37 weeks pregnant and as anyone would imagine the sore and ongoing aches of late trimester pregnancy is ever present. I scheduled this appt for a prenatal massage two weeks ago. Spoke to representative at least twice and received a message over the phone and email to remind me of appt. So far so good. I had read this was okay and relaxing to do at this stage of pregnancy. I also had asked my doctors and they sad it would be great for me. No concerns were provided even with my diet controlled gestational diabetes. Although a great policy to protect employees at massage envy from liability, I did not receive any information in my two calls and reminders about a form that I would need to bring to ensure my massage was approved by a physician. So here I am two weeks later, when I have already seen my doctor at least once and could have secured a letter from them and I am blindsided by the form at registering before the massage. The receptionist was nice enough to ask if the massage therapist was comfortable doing the massage anyways but she was not. I do not blame her as it is considered high risk when you have GB, but it would have been nice to know in advance the policy that would cancel my appt without the letter. Note my diabetes is diet controlled with no meds or insulin so I am not a typical case. I’m fortunate with no complications. Long story short, I cannot endorse «mommies to be» to go to a place that would not thoroughly alert their clients in advance and with consideration that they needed certain paperwork. Every mommy deserves a massage once in a while especially when they have gotten to this stage where sleep and comfortable positions have run out. Very disappointed I cannot reschedule due to my work schedule before delivery. And let’s face it, money and time after baby is born is a luxury we will not be ready to dish out postpartum. Good luck to the mommies out there hope you will be informed in advance!

I signed up when the shop opened back in the Fall 2014 and couldn’t be happier. It’s pleasant, clean, comfortable, professional and an excellent value compared to the local fitness center spa. Each massage envy is different and you can’t really assume anything. The river forest site is low pressure, low key and friendly. Find a therapist that you like and get on his/​her calendar twice a month. TIP: be generous with gratuity. Minimum 20%. Bring the therapists up to industry standards and they will be there for you.

I love my therapist Erick! He’s got the perfect touch. I have gotten two massages already in the last month and a half and I think I’m scheduled to see him again this Tuesday. His schedule depends on the day of the week. He’s got weekend appointments that get booked quickly but it’s worth the wait. I do not want to switch, unless possibly cause he’s on vacation for a month or something! Check him out or just check out this location.
The staff is very professional and they have additional services besides massage. They do facials and foot scrubs, aroma therapy and other stuff. I haven’t even looked at the entire menu.
I just know that all the stress that I carry on my shoulders and back is getting better just from all the tips that Erick has given me and the massages that he’s provided. Highly recommended. Just make an appointment. Tell them I sent you ;)
Just go! it’s a lot cheaper than some other massages that I’ve received yet much better. The therapists actually like what they do!

Wow — I can’t help but think these negative reviews are a bit dramatic and over the top. I think Roshni’s assessment is right on after noticing that many of the 1 star reviews didn’t actually have any services.
I’ve had very nice service here and enjoyed my facial so much that I signed up for the 6 month program. Its a convenient location, the staff has been extremely pleasant to deal with, and the place was clean, nice and calming. I think its a great alternative to a downtown massage for a much better price!

Having been to several Massage Envy locations, I was impressed by the service here. I was using a massage credit from my mom and there was a bit of an issue. Daisy at the front desk went above and beyond — even contacting other locations — to fix the problem. I was so thankful for all her effort as my mom was out of town and it saved me from having to bother her with the issue.
As for the location itself, it’s very warm and comforting. They have a large serenity room, but (nitpicking here) I wish they had the DVD of the ocean playing that I’ve seen at other locations instead of just a TV that was off. I know it’s a silly complaint (hence still 5 stars) but I always like pretending I’m somewhere else on these cold days!
The massage I received was one of the best. I’ve had a lot of pain in my neck and shoulders and opted to have the full hour spent on those areas. I felt the therapist really listened to my areas of concern and was not only productive in getting knots out, but also very relaxing. Overall, I have no complaints and can’t wait to return!

This spa is a joke. I would not even call it a spa because their management and staff are so unprofessional and lackluster. In addition, they do not know the meaning of customer service, and that this is supposed to be a place to relax, not cause frustration. Let me also say, for a new business in the area, they are getting quite the reputation of BAD SERVICE. Don’t waste your time complaining to management, they don’t care, they have your money and hide behind «policy» that they do not make you aware of, but will quote it and stand on it. Stay away from this business. You will leave more tense than what you came in to relieve. There are hundreds of massage therapists in the area, do some homework and find someone good in a place that truly wants your return business!

I just happened to notice the 1-​star average on Unilocal,and feel compelled to chime in. Of the four reviewers, only one has actually had a massage here and that person claims it was an excellent massage but the fact that the times are mis-​advertised by 10 minutes (more on that later) apparently cancelled out the entire massage experience. *rolls eyes*
I’ve been coming here for prenatal massage, and chose this spot for an initial appointment solely based on the convenience of the location. In case you’re interested in the pricing structure, the way it works is that they offer an initial massage or facial for an introductory rate (as of the writing of this review, that’s ~$ 50 for a 50min massage). If you’re interested in membership, you pay their regular rate — ~$ 60 for a 50min massage — once a month and any subsequent services are at a grossly reduced rate (currently ~$ 40 for a 50min massage). Oh and there’s one more free massage thrown in there as part of a current membership promotion (so, over the last 2 months I’ve had four 50min massages and paid $ 150 plus gratuity, and from here on out two 50min massages a month will cost me $ 100 plus gratuity). As such, I consider the per minute cost to be *very* reasonable — especially since I just moved here from San Francisco!
My expectations of massage quality were low; I mean, the venue is a Midwestern, suburban, strip mall! Fortunately, I was blown away. The massages are excellent. For the ladies who are expecting, all prenatal massages are performed by therapists certified specifically in prenatal massage. I’ve had the pleasure of working with Aaron and Edith so far, and both did a fabulous job. I’ll likely be proceeding with Edith from here on out, but that’s simply because of scheduling convenience (well, that and I personally am more comfortable with a female therapist, but that’s not to say that Aaron was anything but professional). Each session, they spend a few minutes discussing specifics to work on, and they really do pay attention to issues you might bring up.
The «spa» itself is barebones. It’s nicely decorated, but it’s literally a reception area and inner waiting room (no other spa amenities), and as far as I’m aware, there is no place to shower here. Of course, that’s likely a component of what allows them to keep the price down. In addition to massage, they offer other services such as facials and aromatherapy, but I can’t comment on those.
Now the bad. You’ll note, I keep referring to the massages as 50minute ones, but if you look at Massage Envy’s promotional materials, there is no mention of a 50min service — only a 1hr or a 1.5hr. As another reviewer mentioned. They consider a 1hr service to be 50min of active massage time and 10min of discussion (and if you have nothing to discuss, then it’s just 10minutes wasted). I agree that this is false advertising, and I was pretty annoyed the first few times it happened. However, if you look at the cost for active massage time, it’s still a pretty epic deal. Thus, if someone from the spa happens to read this, please tell someone in management/​advertising to man up and advertise what’s actually being offered! Unlike the other reviewer, being cheated out of 10 minutes does not make me feel like my entire massage was negated, but it does cause me to dock a half-​star.
My other complaint, which also echoes a prior reviewer, is that the marketing practices are somewhat aggressive and the Internet services do not integrate particularly seamlessly with their customer service. I too tried to book a first appointment online, and the person who called me didn’t seem to have at hand any of the information I’d already filled out. It’s also annoying that in addition to getting an online confirmation/​reminder I always get a phone call the day before too. It’s 2015 folks! Either have a confirm button for us to press in the email, or just send the electronic confirmation and charge us for a missed appointment. I hate having to deal with a human on the phone an extra time. Not to mention, what happens if I miss the call? Is the appointment cancelled? If so, that’s just stupid because I made the appointment and that should be respected. If not, then don’t waste my time by calling me! Also, shortly after my first appointment I got multiple phone calls advertising promotional deals, and most of these calls were on evenings and weekends to boot, so *super* annoying. The first two times I was lucky enough to miss the calls, but the time I accidentally picked up, I firmly told the woman on the line to remove me from any marketing call list. I haven’t heard from them since (except for the appointment confirmation calls and by emails), so hopefully that’s all it takes.
In short, excellent massages at affordable prices (oh, and very flexible times too — 7 days a week with lots of evening and weekend hours), but customer service/​marketing strategies more befitting of its strip mall-​esque vibe ;).

Let me start off by saying that I never even made it into the salon. I went online to request a massage type, date and time. A pop-​up indicated that someone would call me back to book the appointment. Ok, great. I missed the first call back that evening, so I returned the call a short time later. I said, «I’m calling to confirm the appointment that I requested online earlier today» and gave my name. The girl on the phone looked something up and then proceeded to tell me in a condescending manner that I’m not ‘confirming’ anything because nothing was ever scheduled for me. Then she asked what time I wanted to come in tomorrow, am or pm? I’m thinking, What’s the point of the online appt request if their staff doesn’t look at it? I told her I hoped to come in early Saturday morning. She let me know nothing was available longer than 1 hour, I replied no thanks and hung up. Not a great experience and I figured I’ll never deal with them again and THEN… I get another voicemail today asking about booking an appt. I called back. This time it was a different girl, but just as short and condescending as the first. I tried to explain that I had already spoken to someone last night and my request wasn’t able to be accommodated. She said, «Maybe they were calling to see if you could come in another time.» Really? Maybe? Why wouldn’t you know that? Is there a policy to make call backs if potential clients don’t book an appt after the first call? Or did someone just drop the ball? Unfortunately, this seems like a very poor start to a new business in a great area.
Update: I ended up going to the La Grange location and it was fabulous! Marina was awesome.

This is NOT a review of their services… this is solely a review of their customer service.
In short… stating that the girl (s) who answer the phone seemed to be completely incompetent is an understatement. Corinne — who I spoke to the first 3 times had absolutely no knowledge about anything thing they did there… every time I had a question, she had to put me on hold for about 5 min. A couple of times they disconnected me — and didn’t even have the decency to call me back. Considering I was going to get TWO massages — and was a first time customer — you’d think they would be anxious to get a hold of me (they had my number and my email). NOPE I had to call them back. while I was at work. I had been on the phone with them for a total of almost a half hour (including all the times they put me on hold), and they STILL hadn’t been able to confirm my appointment. They asked for my credit card number, and upon me asking why they needed it — stated that they had a cancellation policy in which they charge you 50% if you cancel the day of your appointment and 100% if you’re a no call/​no show. IT WOULD HAVE BEEN NICE TO EXPLAIN THAT TO ME — BEFORE YOU ASK ME FOR MY CC #. I’m aware that most places like these have cancellation policies. but it would be nice if you made your customers aware of this. After about my third time of calling back (btw they claimed that I WAS THE ONE WHO KEPT DISCONNECTING THEM LOL. SURE — BECAUSE I HAVE NOTHING BETTER TO DO WITH MY DAY THAN PRANK CALL THEM) — I spoke to a Christine… who was not much more knowledgeable than Corinne. I explained that I wanted a reflexology and a sports massage — and wanted them on two different days. This Christine became very rude stating that it had been explained to me already (no it hadn’t) that the reflexology was part of any massage you get. THEN WHY DO YOU MAKE IT SEEM LIKE IT’S A COMPLETELY SEPERATE MASSAGE! After we got that sorted out. she puts me on hold AGAIN (this is the 4^th time now) –without even stating she’s doing it. then the manager Mike gets on the line… stating that there wasn’t a woman available to perform my massage on the days I had requested when I told him to just cancel everything including my cc info — he just said OK — no apology — no willing to try to work with me– WTF… I just went though all this… only to be told they can’t do it. WOW !!! This is how you treat a possible customer? — Never going to you guys. I can’t understand how any of the people there have jobs. If I performed my job like this — with this lack of knowledge and customer service, I wouldn’t last a day. You people need to get your sh_​_​together. You just lost a potentially very good customer. and I’ll be sure to spread the word. Stay away from this place… too many other spas in the area who are more competent, polite and professional.

I wish I could give NO stars… If you look at my Unilocal review history to date, I have yet to leave a bad review. I am not one of those that slams businesses. This time however I am NOT holding back.
First, let me tell you this is not my first issue with a Massage Envy. So let’s run it back to September 25,2014 when I took my fiancé to the massage envy in Orland Park (I think that’s the location) for his 30^th birthday to get him a massage… Mine was ehhh. OK at best. His however was awful. The masseuse had a runny nose which she sniffled and wiped throughout the massage and to top it off she whispered to herself the entire time. After our massages I brought that to the attention of the manager only to receive a response that she was «Sorry» and that she will do me a courtesy of allowing us to use the $ 49 special again to make up for it… COURTESY to me??? Are you kidding me. Don’t do me any favors lady.
Fast forward to last Wednesday the 26^th of November. I made an appt at this location for both my fiancé and I. At the time of booking I made it VERY clear to the receptionist that we both wanted female masseuse. She ensured me this wouldn’t be a problem. Fast forward to us arriving.
I will say the woman that assisted us as we filled out our paperwork was FANTASTIC. Super calming and started off what we expected to be an enjoyable spa experience really well. After she ran us thru everything, I reminded her that we requested 2 females, she said not a problem let me show you to the waiting room. We wait for about 10 mins and in walks a woman and a man telling us they are ready for us. I said my apologizes, we requested 2 females. The female at that time rolled her eyes and said ok wait and someone will assist you. The gentleman I must add was actually very kind and said no problem and walked away. We waited again for about 10 mins and a man came out who I would assume was the manager and said «What is the problem you have» clearly there is a communication issue within their staff but I kindly explained to him the issue. He replied by saying I don’t know why anyone would tell you two females would be available because they are not, I said well she did and I cant remember his reply verbatim but it was insinuating that I was lying. I said ok, we will go somewhere else. He then had the nerve to tell me as we are walking out that «just so you know in the future we have 4 hours cancellation policy…» ARE YOU KIDDING ME!!! To which I immediately replied whoa whoa, we are NOT cancelling. This is on your end of miss communication between your staff… He then gets nervous and says oh yea I know, but just so you know for the future. (side-​note there will be no future). We honestly would not have been upset if it weren’t for the extremely unprofessional way the manager dealt with the whole situation. Massage envy, sadly as great of a relationship as this could have become, our time is done. My fiancé and I were actually discussing in the waiting room that if our massages were up to par this time we would be signing up for the membership.
Shame on you massage envy. SHAME ON YOU!!!