Taylor Tree Service

Not good… did wrong stumps after I physically showed them. Took forever to come back and almost finish job. Now waiting to finish the stump of the $ 2100 tree job. Don’t seem to have it together… seem confused. The actual taking down of a very large maple next to buildings was handled professionally and skilfully.

I obtained a quote in March for having two pine trees trimmed, a pear tree cut down and the stump removed. A few weeks later, I called back to state that I wanted to move forward with the work, and I spoke with Carla. I explained that I wanted the work completed on a Tuesday afternoon, when I was home, to be sure that the trees were trimmed correctly and that I was present for the job. She told me this could be arranged. I heard nothing for weeks and no written contract was sent to me. On April 30^th, she called me after I called and left a message on April 29^th questioning if they were still coming. She left me a message stating, «I see that you are only available to be there on Tuesdays so I just wanted to let you know that I did receive your message, and I will get back to you as soon as we can be in the area and give a day that works for both of us».
Having heard nothing for an additional three weeks, I assumed that they were not coming to perform the work, and I started to place additional calls for estimates. I had left the country May 24^th and returned the evening of the 30^th. When I landed in the U.S., I turned on my cell to find two voice mails from Carla from May 29^th trying to reach me to let me know that their men were coming on FRIDAY the 30^th of May to do the work. The next week, I called Carla to inform to inform her that the trees were not trimmed back from the property line and that the stump was still present, all issues that were discussed and agreed upon at the time of the quote. Some branches had also come down and marked up my siding. Carla told me the crew would be at my house in the early afternoon of June 10 to finish the job. By 4:45 pm, no one had shown up. At 6 pm, they arrived. They trimmed the trees as I had wanted. They informed me the stump couldn’t be removed because utilities had to be marked, and they didn’t have the stump grinder. So, they called Carla while I stood there and they said they would be back in 2 weeks. Another three weeks went by, and when only one utility was marked, I called 811 myself. They informed me that legally, the contracting company had to call. I called Carla, again, to inform her of this.
Carla called on July 13 to say the men would be here on July 14 or 15 to remove the stump. One man showed up at 1 pm and pulled onto my driveway with the stump grinder loaded onto a trailer. I was not home at the time, but my neighbors were. They took pictures of him in my driveway. He never removed the grinder from the trailer. He left a cavernous ditch on my property and damaged my driveway due to the weight of the truck/​trailer and equipment.
I called and spoke with Carla on July 15 about this, and subsequently, Sadie called me back to get more information. She told me that their truck was never on my driveway. She asked me to send pictures, and after reviewing them, called me back. She barely let me complete a sentence. She argued that the damage to the driveway couldn’t have come from their truck because they use a «normal sized truck» and it «wasn’t even that hot outside». Meanwhile, earlier that day, she said they weren’t on my property with the truck. The weather that day per the National Weather Service was 81 degrees. When I pointed it out to her from my memory from the day before, she said, «Oh, so now you’re the Weather Channel?». I also informed her that their worker only came equipped with a red plastic snow shovel to clean up the mess, including my neighbors’ driveway which was covered in wood chips. She said, «We’re not in the business of cleaning up the neighborhood». She also suggested I get new neighbors and said I was one of the rudest people she’s ever talked to.
The owner of the company contacted me by phone for payment, three days after they had received my payment by certified mail. They did not pick it up until three days after it arrived. Again, this shows how poorly run the business is. I had also sent them a certified letter stating my concerns and grievances, and it took them 7 days from the date it was available for pick up to actually sign for it. He has never contacted me to discuss the matter personally.