Wholistic Paws

My cat has had quite a few health issues over the past four months. Every time
the vet would treat her, the treatment would cause other issues such as
diarrhea. She also recommended tests that ultimately wouldn’t have cured her
problems and were very expensive. The people at Wholistic Paws took my pet’s
health very seriously and provided me with a natural remedy that helped
tremendously with her allergies and a probiotic for her diarrhea. Recently she
became extremely finicky about eating and had lost weight, and once again I was
worried about her. Wholistic Paws recommended food for her to try and so
far she is eating constantly. I am so grateful for their help.

Love! They just opened a store in my town. Took the pooch for a walk into town this morning to check it out. We had a blast. Best selection of chewies I have ever seen as well as all natural foods and supplements. They even had paw protection balm which I have been looking for with all the salt on the roads during the this way too frigid winter. I also got my pup an adorable fleece jacket which she wore home in the 20 degree weather. I will be returning soon and love the fact that we can walk to the store.

I found Wholistic Paws on a recommendation of a friend. I thought I’d spend a lot of money feeding a dog raw but it turns out to be around the same and processed in the long run but the added bonus is the attention that is given to you (and your pet) when you visit. They not only remember dog by his name but offer him healthy, delicious treat whenever we visit. Ridgewood is not convenient for me by any means but I make it a point to get to Wholistic Paws because I support local businesses and appreciate when they make you feel welcome.

I have been using Wholistic Paws for many years. I am totally surprised by Sophia’s description of her experience. I have never experienced any disrespect from any of thei employees. I also do not find it offense to have my name in their registry. They are not the only store that use names. I guess Sophia doesn’t use the computer to shop. I am very happy with Wholistic Paws.

I have to drop their five stars to a 1 star, 0 stars if there was a selection.
1) Each time I buy something they ask for your name again and again. I hate that. Not only am I a customer who gives them a credit card, they record you the first time you use it. Even if you pay cash they will ask for your name. Why would I go to a store to buy something and always be asked for my name. I just want to buy something and get out asap and not have to worry about what my name is and why I am in the system. I finally had the urge to ask why I’m in the system and why they have to ask for my name each and every time I visit. The guy on Sunday shift told me it’s for my own benefit and nothing else. I don’t want to be in their system! I don’t want to be asked for my name each and every return trip! I can’t believe how annoying their system and no other store that I know of would keep track of my name other than Dr visits. Are they a doctor? No. Therefore, I want my name out of their system!
Additionally, they don’t have my consent to be added into the system. They are just entering our names into their systems as soon as you give them a credit card. I feel violated for being entered into the system w/​o consent. I was not given an option whether or not to be added. I had to personally request my account be deleted. When I walked out the door the guy on Sunday shift yelled out, «My Name», you’ve been deleted off the system!!! I don’t think he had to scream that last sentence at me. I already saw him delete me off his system. That was bad demeanor sounds like he kicked me right out. He should no longer be employed for his actions.
2) They won’t accept our Nature’s variety product without a receipt. The product was a bad batch under investigation. Natures variety claim if we are not 100% satisfied to bring it to the store for a return or exchange. They stated again and again that w/​o receipt they won’t accept the product and to go back to Natures variety. Natures variety claim I should in fact go back to the store. Since they refuse I left no choice but to have to submit a complaint back to Natures variety.
3) I tried to redeem coupons for their products and they claim it is one per customer. Me and a friend always go together to save on gas and time. They claim we are the same customer and cannot use two separate coupons on two separate purchases. That makes no sense! They make that claim two times in a row on two returned purchases.
4) I asked them if they have products for cats for a friend. They tell me they don’t carry products for cats. Then when I checked out I realize the samples of treats were for CATS! The sign stuck on the sample packaged stated, «Great treats for dogs.» I wouldn’t expect to read the packaging to prove otherwise. I just can’t believe I gave my dog cat treats! I confronted the sales dude on Sunday shift and he told me you do know that dogs can eat cat food. It’s just the extra protein and taurine. If I had known it’s cat food I won’t give it to my dog regardless. There is a reason why it is called cat food for a reason. I don’t need to be told twice dogs can eat cat food. Even if that is the case, fine, however, customers should be aware that they are giving their dogs cat food and not purposely have a label on the sample they are «Great treats for Dogs.» So contradictory. It should be «Great treats for Cats.» All this time I asked about cat food for my friend and they didn’t tell me they had cat samples. Then I had to find out that what I have been feeding my dog was actually cat treats.
5) Unbelievable but true, I received a call from the store owner. It was unsolicited. I voiced my experiences he said there was no valid reason why I was unhappy, unsatisfied, etc. I don’t understand why all the reasons that I listed above is of no good reason. I asked what was the purpose of the call again and he stated to ensure I don’t treat his staff with disrespect. I don’t understand why he said that. So I had him explain. The reason he claimed was that his staff on Sunday told him that when I walked out the door, he said have a nice day and I shouted back don’t say have a nice day! I can’t believe what he told me! I was so upset! Not only did the staff screamed to me that I was deleted off the system, but he changed that into, Have a nice day. That was untrue. I told him he did not say that so it is up to him to question his staff. He should be terminated for making a false claim. He told me it may be another customer after. Very rude to call me up to yell at me for something I didn’t even do. He ordered me not to come to his store if I don’t stop being disrespectful to his staff. The only thing I did do is to voice my above complaints directly to the staff on Sunday and to the store owners after my trip upon their call. Unfortunately, the owners apparently do not know how to handle customer complaints nor suggestions.

I can’t believe more ppl haven’t reviewed this, bc I KNOW more than 3 ppl shop here!
Katrina & her husband & are invaluable ~ you can ask them anything & they’ll have an answer or solution. When I’m in town, I don’t shop anywhere else!

Lowest prices on Wellness canned food for cats in the area, and by quite a bit.
That’s all I’m looking for, so they get 5 stars… even LOWERED prices on this item last year. Convenient location on the fringe of downtown Ridgewood… passed by this place on a driving shortcut all the time before I started shopping there. Check it out!