US Post Office

Abysmal.
The sad thing about this story is that this is not the first time they have done this to me.
I was left a notice that i missed my packages (when i actually was home, the mail carrier just never rang the door bell). The mail carrier didn’t even care to write the ID number of the packages, therefore i could not reschedule them to be re delivered. I signed all 3 slips and taped them to my mail box. The following day, the slips were taken and my packages were never delivered. I have tried calling the post office and nobody ever answers the phone. I have been on the phone with customer service several times and they ensure that my packages will be delivered the following day. Nothing yet.
Like i said, the sad thing is that this same situation has happened to me before. This is the worst USPS i have ever had to deal with. I wish i could say i wont use their services, but that is unavoidable.

I have lived in this neighbourhood for five years. This post office is the worst and can never, ever deliver mail consistently for some reason.

I think I love this post office. It’s mobbed as hell and their credit card system is down on the worst day of the year to be a post office but they are getting people out with quickness. This post office is bae

I have to admit it is getting better. Now they have package pickup separate from the regular services so the lines are a bit more bearable. Customer service is like russian roulette maybe you get lucky then again… There are a few ladies who will greet you with a smile and say have a good day or God bless. so… it’s getting there. but the office itself is a dump and maybe that is why some of the workers are miserable. Can’t they at least paint this disgusting place?

Awful service. Always late to open then once they open the workers ask you to wait «one more minute» which of course turns in to 5. The lady at the package pick up window couldn’t find my package and then tried blaming me for not being home on the day that they tried to make the delivery. Really??! Well here I am 6 days later and still no package.

Horrible Customer service!
The people who work there are LIARS!
They said they delivered a package and it was never delivered but of course they uploaded the status online to say they did! This is not the first time this post office does this and they’ve done it to others living in my building as well!
The people working here should all be fired! No where in the real world could anyone get away with this sort of service and still be in business. Unbelievable that we have to pay taxes and keep this sort of system afloat and they can’t even be bothered to do their jobs!

Wish I could rate this establishment 0 stars. The staff is extremely rude and dismissive in almost every aspect. Every time I’ve had the misfortune of taking a personal venture to this place (mostly due to negligence, packages arriving late or not at all etc.), I’ve been made to feel as though my questions and very presence was an inconvenience to the people sitting behind the glass. They even had the nerve to (almost) turn me away from cashing a bonafide money order because I have an «out of state ID» (which is completely ridiculous). The ONLY saving grace of this establishment is the supervisor, Tracy (whom I’ve become rather close with due to her staffs incompetence) who has assisted me through all of these endeavors which would otherwise have fallen on deaf ears. Honestly, the entire staff should be fired for poor customer service, and should be replaced with employees who ACTUALLY have experience in such matters. Disgraceful, arrogant, and incompetent are 3 words I would use to describe this place. AVOID LIKE THE PLAGUE!!!

I’ve never had an issue at this post office until today. It is unfortunate that a Hispanic woman just like myself had to give me attitude when I was just dropping off a prepaid package at her window because the drawer in the lobby was stuck. She told me make a line with an attitude. Please hire better customer service.

Customer service here is ridiculous! I called Ridgewood post office to ask a question. No one answered. After calling a few more times someone picked up the phone and hung it up. I immediately called right back only this time the phone did not ring, it was picked up right away. I could here a female talking. It sounded like she was talking on the cell phone to her boyfriend for 10 minutes before she realized I was on the line. She quickly hung up the phone. I tried calling back multiple times afterwards. Either the phone was off the hook or she didn’t pick up. Very unprofessional and lazy workers.

I’m giving a review of the postal service in my area: it stinks. In Borough Park Brooklyn the Post Office is the Blythbourne station at 1200 51^st. St. 11 219. I’ve had an on going dispute with them for several years over my mail ending up, not in my box, but anywhere and everywhere it doesn’t belong, from the radiator, to the top of the mailboxes, even an empty box that isn’t locked.
The mail can be mixed with other tenants who are no longer living in the building, to just junk mail and dumped there. If I don’t get to it to sort it out it ends up being thrown out or returned to the post office, which is the same thing.
I’ve complained to the Inspector General, to the office of the Consumer Advocate, all they do is pay me lip service and turn a blind eye and a deaf ear ignoring the situation, but are all too ready to raise the cost of postage. The service is lousy and the postal employees delivering the mail end up in the news for not delivering the mail, but throwing it out.
The USPS is essentially a business, and like any other business is just as capable of taking advantage of the consumer whom no one is looking out for. Since the postal service is a business the consumer has a right to the same protection just as they would from any business.
If something isn’t delivered to the person it’s addressed to or family member or their mail box, then technically it isn’t being delivered to the person, so they aren’t receiving their mail, and the postal employee isn’t doing their job.
If the post office is aware of this, then this makes them culpable because they knew what was going on and did nothing about it.
Since I told the post office that there was a problem, then they are culpable.

I’m pretty sure the sign says that the lobby opens at 7 am. There is currently a group of about 10 people standing outside and it is 8:30 am. An hour and a half later and no one has even had the decency to come and tell us to stand by. I still question why people use the Post Office. Why do they even exist? EVERY, and I do mean EVERY post office experience is a negative one.

Honestly, this is probably the only thing I’ll ever use Unilocal for simply to tell you about the service at this post office.
Sometimes you’ll be met with a friendly young person who looks like they’re in their early 20’s, they’ll help you and greet you with a smile.
Now the older people who work there are an absolute nightmare to deal with. They have snarky looks, will make up new rules just to turn you away, and speak to you in the most disgusting attitude.
There is one particular woman that every regular will try their best to avoid, even letting you go in front of them in the line just to avoid confrontation with her. She treats younger customers even worse including myself.
I will leave 2 stars because I have hope that when younger people get jobs there and the older people are gone the post office will finally be a place I don’t dread going to.

My internationally delivered package dissapeared and I was the one yelled at! People, this blog is nice, but if we want to change something we should all complain to Better Bussiness Bureau, USPS Office of the Consumer Advocate and Hotline (1735 N Lynn Street, Arlington, VA 22 209). I will. If anybody knows whats the Postmaster office adress (been told it’s in Flushing, not sure which one), please post it. Thanks.

I use this post office cause is close to my apartment. Which is very unfortunate!
The customer service here is HORRIBLE! The girls that work there are rude which is expected after all its a city job. As far as being helpful… you might as well forget it! I honesty believe the workers there are lazy and will try any trick in the book to turn you away!!!
I understand the pay is probably bad but come on it is a job after all! If they don’t like their job they should quick. I’m sure there are other people who would appreciate working there and actually do their job instead of turning customers away.
When possible I prefer to use FedEx, DHL, or UPS. Private companies always deliver better customer service and meet high expectation.
If you go to this post office for something more than basic service be prepare to be challenged by the rude clerks and their crude customer service.
This post office should really be closed and a KFC or McDonalds should be put there…

After several hellish years of using the Wyckoff Heights station, I will now be dropping all my packages at the Ridgewood station. I print postage from home, but sometimes I need proof of when the package entered the mail system. The last time I went, the clerk was very friendly, knew what a scan form was (a lot of them don’t!) and got me in and out in a flash. The line was a few people deep but I didn’t wait for more than 5 minutes. The only thing I wish this location had was a drop box big enough for packages, for the days I don’t need a receipt, but that’s a small quibble.

Even though this is a smaller Post office from what I am used to in Middle Village, It doesn’t stop short of service. The two people that are at the window are the nicest postal workers in customer service I’ve seen in a long time.
It was a real treat to be looked at like an individual and not a crazy person. The line was at the front door, (This is a given, it’s Monday morning, and everyone is just trying to get everything out.) I came with quite a few random parcels, about ten of them with postage, and the rest I had to pay for postage. The guy was not intimidated when I brought my Ikea bag full of mail, he said: «okay, give me everything paid first.»
He carefully made sure with ease that all my items had the correct postage, and good thing because one of my envelopes to go overseas was off by a penny. (man, that would of sucked for me if it got returned.) Then I grouped all the packages on the scale by distance, I have him the packages that were further from New York first.
For some reason, I feel that if they are processed first, they might get there faster or something, lol. My time here was about an hour. Mostly sorting through my items, and about fifteen minutes of waiting, which was fine.
One hour later, a bill for nearly $ 200.00, I was a satisfied patron. Th experience was great, at no time did I feel: «Oh my goodness, this package is not getting there in one piece!» It was truly a great experience.

By far the worst post office I’ve ever had to deal with in my entire life. Missing packages, rescheduled deliveries that never happen (though they claim they did, even though I’m home to receive the package), rude, inconsiderate, and just not even attempting to do their jobs.
If there is ANY way you can get your mail and packages another way, DO IT. Otherwise, expect to be paying for things you never receive, missing mail, magazines, you name it — you just WILL NOT get them.

Here you go. The single solitary star. This prize goes to this post office. Now I know what everyone’s complaining about.
They lost my package. Been there twice, and they can’t find it. I hate this place.
The mail carrier that dropped off my parcel to this location. Her name is Yvonne. Incompetent as they come.
If you think I’ve got attitude, meet the employees at this branch. Yeah. They suck.
Don’t believe me? Allow me to introduce to you evidence. Their pick-​up window is full of scattered slips and private residential mail. Total disorganization. Last time I was there, someone’s letter from the I.R.S. slid through the window, and could easily be reached THROUGH THE CUSTOMER’S SIDE. Leaving it wide open for any scammer/​hacker to pick it up, and access all the info necessary.
Worst post office in this section of Queens.
Additional evidence via photography. I’ve uploaded four pics of how they handle mail slips and personal mail.

This post office is HORRIBLE.
They said they rang my bell two days in a row which did NOT happen, I was home. The official USPS phone service had the wrong delivery times vs. what was on the form left at my apartment, and the two times I went to go get it, they couldn’t find my package! The woman at the window looked for a mere 5 minutes at most, said she couldn’t find it, and came back with a phone number and took mine, said she’d call if she found it. No call for two days, and I called there for two days. No one picks up any phones there… EVER. Also: Google offers a # that goes to a fax machine, also not helpful.
Did I mention that when we were all waiting in line and they didn’t open until 9:05AM (meanwhile a woman was knocking on the door letting the workers know it was 9AM) and the two people that finally decided to make it over to the windows by 9:10AM didn’t even have their registers setup? They were walking over with tills at 10 mins after 9AM like it was no problem at all.
Lastly, since I had off for labor day weekend on Friday, I finally had one last shot at going there to get the package, and there was a man that worked there, he looked like a supervisor, asked if anyone had pickups. Three of us handed him forms/​ID and each time he came back, handed us our packages and didn’t even say anything. I had told him that wasn’t my first time attempting to pick up the package and that I had hoped he’d find it and he just looked at me like I had ten heads. He didn’t offer an apology or a thank you, not a goodbye, NOTHING. He was acting like we didn’t even existed.
In the hallway, there was another man in the same predicament with his package as I was faced with, yelling at and being yelled at by an employee there. She was saying it wasn’t her problem that his package was MIA and that she couldn’t/wouldn’t dispatch to the truck that it was on.
AWFUL customer service, totally inefficient staff. They need a lesson in customer service, they should be grateful that they have these jobs.

I’ve frequented many a NYC post office, and so far this seems to be the best one.
They were actually aware that postcard stamps exist! Score!
The teller was actually also pretty friendly, go figure!
The line also moved pretty quickly, which I appreciated.
This is a great post office. I love you Ridgewood!