Torrid

The three stars I’m giving Torrid is simply for the style of products they have. The clothing style, jewelry, accessories, etc. Everything else about Torrid gets a big zero from me!
Oh Torrid, it really pains me to write anything negative about you because I used to love thee! You have slowly gone down the tube for me. When Torrid opened about 3 years ago, I was totally excited and pumped that one opened so close to home. Even though they are crazy expensive and the quality of the clothing is questionable (I’ve had several pairs of jeans/​jackets that had buttons/​adornments fall off after the first wear) they always had me coming back for more. The taste of everything there is totally my style. Although, why do they have to have SO much see through clothing? I have rarely bought anything at full price here. They are even more expensive than Lane Bryant. It’s absurd. I’ve always just made a bee line for the back of the tiny store where they have the clearance racks. I never had a problem with the customer service from the start. The girls working there were always super friendly and sweet. Nice greeting when you enter. Always there to help you with a smile. Writing your name on the outside of the dressing room. Bringing your bag to you out from behind the counter, etc. Honestly, the customer service is key for what made me keep coming back. I haven’t been to Torrid in probably little less than a year. I had my $ 10 birthday coupon so I figured I’d come and hit the clearance rack for an item or two. I read the Unilocal reviews to just see what has been up with Torrid and I was pretty shocked to read all of the terrible reviews about the customer service. On my visit Wednesday, I realized where they were coming from!
Entered the store, no greeting. Okay, no biggie I suppose. The two people working there (guy and girl) were a total hot mess. Sloppily dressed. Totally immersed in doing their own thing and conversing amongst themselves. Back of the store was in shambles. There were quite a few people waiting for dressing rooms but they didn’t acknowledge us. When I went up to ask the female to open the door, she just looked totally unamused. Well okay! Sorry I asked you to do your JOB! Dressing rooms have always been nice so I’ll give that to them. I go to pay for my items and the female who was ringing the customer in front of me up was taking her sweet damn time. Having a total blast with the customer while I stand there like a fool, waiting a good amount of time. The guy working there clearly saw me waiting a while but didn’t budge. Another customer came in back of me and then mr. good worker decided to come and help. He didn’t call/​help me who was NEXT in line. Nooooo. He called over the girl behind me. HUH?! I was pretty pissed off by this time. Female cashier gave me no greeting and had an attitude like I was disturbing her. This is your job b*$ch! Was very slow and forgot to print my receipt so I stood there for another five minutes while she figured out how to get it to print.
I really don’t want to come back here again after that experience. Sucks because I really do like the way their clothing makes me look. I didn’t like the vibe I got here at all from those two employees. I really HATE saying this because it’s strong words, but I got a total racist vibe here. Sorry to say but it’s true.

If i could give NO stars i would !! The customer service here is HORRIBLE!. I am a LOYAL customer i spend ALOT of money in this store my entire wardrobe is basically Torrid. Its really sad because i litterally dread going here but i have no choice because the store is very close to my home and I love the clothes and quality… The sales associates are so NASTY for no reason… They give dirty looks they NEVER attend to the customers they will stand at the register and talk to eachother about some bullshit gossip and you will stand there for an hour for a dressing room if you dont ask for one… They are super rude and will make you feel uncomfortable while shopping. This is the only Torrid store I have been to that has made me feel this way and honestly Im tired of it. The other Torrid’s Ive been to have been such great times they make you feel like your shooping with friends but NOT HERE! …I am also going to Call Cooperate because this is just wrong !! … The most rude worker is Ivy she is super nasty will not help you and when you ask her for help she will sigh and roll her eyes… dont even bother saying Thank you to her you will get no response .you get ignored… she should be fired asap… I and plenty of my friends go here an no one is satisfied with the service! .Its a real shame… I can not believe they hire such unprofessional people to work here… Hopefully some changes happen because this is not the first bad review and i still get the same service everytime and it is Disgusting to be honest !!

I agree with the other reviews the customer service here is horrible. I only come to this store because its nearest torrid if no I would never come. I rather take he drive out to the store on old country road. I came one day to return some stuff I bought even with the receipt and original form of payment and in a timely manner the rude sales associate would not let me return it. I’m the only one who shops here but the card is under my mothers name who could not make these store hours because of work she was extremely unhelpful and gave me so much attitude. I’m surprised because every other torrid the associates are extremely nice and helpful. Definitely don’t recommend this store at all.

I love love this store out of all the plus size stores I been to this store has its unique style. A little pricey but there are alway great sells and coupons available so that’s not bad but the quality of the clothing is all worth every pennie. I must say they earn all 5 stars from me. Thank you for making such uniques plus size clothing I love it.

The customer service wasn’t my problem at this store they were absolutely nice and helpful. But the prices are crazy expensive, especially when I bought a pair of shorts for 45 $ and the zipper broke the first day. The bras, also expensive and the wire was stabbing me within a couple weeks. Then you get a coupon for 50 off 100 oh wow I get $ 50 of my ONE item

I like Torrid! It’s very similar to Lane Bryant and other «big women» stores but the fashion is a little more youthful and stylish. That is something that I appreciate because as a younger, heavy girl, I like to have nice clothing items that fit my figure and Torrid lets that happen for me. The only issue I have is that it is a pricey place. T-​shirt type shirts can run you a good $ 30-​$ 40 dollars, which I think is extreme just for a shirt. None-​the-​less, the clothing is good and fashionable so I may go a spree once or twice and get a nice shirt or pair of pants.

The store itself carries a decent selection of clothing. The customer service here though is not that great. The salesgirls are so slow and lazy. If you have the nerve to ask a question about sizing or a product they have even bigger nerve to give you an attitude. Totally unprofessional. Also, when they do answer your question, they sometimes have no knowledge about any of their products.

Customer service here is garbage. I came to pick up a time sensitive ship-​to-​store order my friend placed, and even with ID, order email & phone number, the clerk (who claimed to be the manager) would not let me have the package. We had to cancel the order. They were rude and unhelpful, and made no attempt to accommodate us.

I bought some close for my girlfriend, first off the employees are not very friendly and act like you are bothering them when asking questions. Also dealing with their online customer service is absolutely horrible, this is a company people should not support! When you order from them online please check your order as they like sending the wrong item and giving you a hard time to exchange.
The way a company treats their customer defines them! Its a shame because they could be so successful in this niche market.