iCracked Professional iPhone, iPod and iPad Repair

Very pissed off. He has this here on Unilocal as if it’s a store. It’s not. It’s his house and he’s not home. Waste of time coming here.

Must be out of business. Several e-​mails over the last couple of weeks have not been returned. I used Henry twice in the past and he did a great job.

Henry is honestly the best! I shattered my iPhone 5s screen and did a ton of research before using iCracked. I hadn’t done any research on specific technicians, but wound up being assigned to Henry and he could not have been more helpful. He worked around my schedule to coordinate and eventually fixed my screen within 20 minutes across the street from my office — couldn’t have been any easier. And the phone is good as new, honestly it was remarkable.
The screen wound up popping out a couple months later — I reached out to Henry directly and without asking any questions he scheduled an appointment for the next day to check it out. He said that he hadn’t seen the issue before but wound up replacing the entire screen free of charge (given the warranty) and again, could not have been nicer about it.
On both occasions Henry was right on time, no issues whatsoever.
It’s a bit expensive but as I’ve quickly learned, the warranty makes it 100% worth it. Without a doubt.
I’ve already recommended Henry to a ton of people at my office and will continue to do so. Seriously, USE HIM!

Had my repair with Henry Rivera on May 28 this year after damaging my iPhone 5s screen. He charged a reasonable price (160 i believe), which was lower than others in Manhattan. He arrived on time, and was super friendly. Great guy and very knowledgeable, but after he left I noticed the gyroscope function and headphone jack were not working on the phone (worked perfectly fine before the repair). I followed up with Henry who acknowledged the issue and assured me we would schedule another repair. I’ve reached out several times in the last few weeks, and no response after I was unable to schedule on the one day and time he had offered.
The screen itself has a slightly «blue-​ish» hue to it, but it’s really not very noticeable after the first 10 minutes of use. The quality of the screen seems good, it’s very responsive. The screen protector they provide also can distort the screen, but I like that they provide one with every repair. All in all, the repair was easy to schedule and fairly quick and Henry, as I said before, was very friendly. But the new issues far outweigh the service: one step forward, two steps back.
I will adjust the review if I hear back from Henry or another iTech and have the issues fixed, as I have reached out to iCracked’s customer service who says they will contact Henry immediately. Was hoping I wouldn’t have to use their 99 year warranty, but let’s hope iCracked steps up and accepts their fault.

Countering all these great reviews with my experience, which so far has been much less than great. I can’t yet comment on the quality of the repair, since I’m still trying to schedule the appointment. I filled out the website form and over a day passed without anyone contacting me. Fine, I understand that they get busy. So I contacted Customer Support and they gave me 2 phone numbers of local techs. Left a message for one guy; he never called back. I reached the second guy on the first try and he agreed to come here the next day between 11 – 1. At 12:30 I left a voicemail message to see if he was coming – no response. (I checked on the iCracked site to confirm, and the page said «46 seconds to your appointment». A few minutes later: «13 seconds to your appointment.» Not very helpful.) I contacted Customer Support again and they told me I needed to text him instead, since techs don’t usually check voicemail. So I texted, and got a reply that he coudn’t make it after all. It would have been nice if he told me earlier, since I changed plans to be here and needed to be out for the rest of the day.
I am now waiting for him to tell me when he will be available. iCracked has offered to send me names and numbers of more techs, but I’m just about out of patience.
UPDATE: Well, after 2 days of texts sent by the tech that never reached me, missed appointments, and multiple emails to iCracked tech support, he finally showed up – only 50 minutes later than the third time he promised to be here. (Seems like he got on the wrong train and went downtown instead of uptown.) To his credit, he fixed the phone quickly and charged a reasonable amount. He didn’t know how to work the Square app on his phone to take my credit card, so had to call someone for instructions.
iCracked is a great concept, but they are clearly understaffed in NYC. (Online customer support is is CA, so you can’t reach them before 10AM, also frustrating.) I’m guessing they hire people right out of school who have no clue about customer service, or the need to actually be reliable and show up when you say you will.

The service was great! I called Henry on a Saturday because my wife accidentally cracked my ipad2 screen really bad. My ipad2 was between my sofa bed and when she opened it the screen shattered and dented. Anyway not only did I get door to door service but Henry picked up the ipad on a Sunday afternoon and returned it on Monday evening for $ 140. Price may differ depending on how bad your damage to your device is but it beats paying the $ 250-​$ 299 Apple charges. Thank you Henry for a job well done.

My iPhone 5 cracked and couldn’t see anything on my screen except white lines. Henry said he could fix the crack and the LCD screen for $ 125. Best part is he fixed it right outside my house. Talk about best customer service! He was helpful and kind and good! He did the job and saved me a lot of money! He did say that some jobs may require you to bring your phone into the store so call ahead to see if you qualify for a home visit. I highly recommend Henry and this company. Thank you!

Absolutely love this company — and Henry. They are easy to use, quick, professional, and more. I dropped my phone on Monday, reached out on Monday night, was paired with a tech on Tuesday, and on Wednesday Henry came to my office and fixed my phone — within 20 minutes everything was like new. Definitely recommend and would use again (although hopefully I won’t have to!)

I can’t even begin to explain how amazing this company is. I called the number after reading several great reviews and was surprised that it was a mobile service (they come to you). Henry came to our home within half an hour of the call and it took all of 20 minutes for him to replace the screen of my Iphone 5. I highly recommend this company. The price was 100% worth the service and convenience!

henry rivera is the best ! fast friendly and very convenient.

We have had multiple iPads and iPhone fixed with different vendors, but are working solely with Henry now because of his work. He has been organized and timely and his work has been the cleanest and of the highest quality we have been able to find.

I had my iPad device in an otterbox case whose screen had cracked. I set up a repair with iCracked technician Rudy; he came to where I was to pick up the device and dropped it off to me the following day! The repair was amazing, like nothing happened to the screen and he even reattached the bezel sticker I had from the old screen to the new screen. I couldn’t recommend any better service for repairing my cracked screen!!!

Pick up and drop off, and 24 hour turnaraound for a cracked iPad, and at a reasonable price. Henry was prompt, reliable, and courteous. My repaired iPad looks good as new!

I shattered my new iPAD screen and was surpised when Apple told me that it would cost $ 299 for a replacement screen. Henry from iCracked repaired the screen for a fraction of the price. It looks and works great.