Classic Look

Let me clarify and say that I came in for an advertised FREE service. As it was explained to me, it was a class of some sort to let the apprentice do my highlights under supervision. I’ve been a highlight model once before and it was a great experience. The apprentice was grateful that I let her work on my hair, and she asked me what I wanted and tried to accommodate me in every possible way. Not so in this place. When I came in, I tried to show the owner Vincent and the apprentice what I wanted. I even showed them a picture of my desired shade, MY OWN picture, not Jennifer Aniston’s or some unattainable starlet’s hair, telling them that I liked contrast and dimensions. He barely glanced at the picture I was showing, mixed the color and started showing the girl the craft of highlights. To my horror I realized that she didn’t even know how to hold a piece of foil. It’s as if I was her first customer. He was showing her how to separate the hair, how to fold, how to hold the foil, etc. I even asked her if she ever tried beauty school. She told me that she graduated from beauty school. Really? Without even knowing how to hold a piece of foil for highlight? But I was already in, so I stayed in my seat and prepared myself for a long and tedious afternoon.
Soon after they started I noticed that Vincent was telling her that since I wanted contrast she should leave more space in between my highlights. I told them that I didn’t want them spaced out and showing dark roots, all I wanted was contrast achieved by blending different shades. He totally ignored me. Five minutes later I said it again, this time he addressed my concern by saying to the girl: «She doesn’t know what she wants. Let’s make less space in between» Uhm, thanks… I guess. I then asked him how come they didn’t start from the back of my head, that’s where every colorist usually starts with the highlights, and he told me that they are not doing the back. Why? We are just doing the front, he said, with no further explanation. He then asked her if she felt more comfortable doing it by herself for 5 minutes. and she said :“I’m not sure, she is moving her head” — «So tell her not to move, — he said. It’s not about her, it’s about you!»
Now, I understand it was a FREE service, however I was still the customer, no? Not a paying customer, but a customer nevertheless. I was sitting in a chair by appointment and invitation from the salon, that constitutes a customer. In any case, she was so slow that after doing only half of my hair (which was half a head anyway) he took over and finished the job, all without saying a word to me. After the job was completed he didn’t ask me if I liked it, didn’t compliment me on my hair, NOTHING! The highlights actually weren’t bad, not exactly the shade that I wanted, but I wouldn’t say they were horrible, but the attitude, the rudeness and the service made me feel horrible. I got up and left without saying a single word, since not a single word was said to me. By the way, in all the time that I was in the salon, there was not a single customer there, not a soul! Granted, it was Tuesday, but still surprising. Needless to say, I’m never coming back, even for free

I got to ClassicLook every 6 weeks for highlights and a cut. Every stylist seems very professional and each one is friendly. They are accommodating and willing to work around my unusual schedule. The stylist and owner, Vincent, is willing to come in Sundays and Mondays, which is a huge plus for me. He is very knowledgeable about color and skin tone, which I have found in the past to be hard to find. Every time I leave the salon, I leave happy.

About an hour before my appointment, Classic Look called to reschedule for an hour later. I should’ve cancelled.
Without a smile or a hint of friendliness, the receptionist just asked «are you Hannah?». The hairstylist seemed unsure of everything. She had to ask her boss «how to mix your formula» despite it being clearly written, and this was after she asked another coworker. As it turns out, they didn’t have the color needed to do my hair! They told me to come back in three weeks. Anyone who has roots knows three weeks is too long to wait.
If I could, I’d give them zero stars since they didn’t have the product needed to perform the requested service. Massive waste of time. Unfriendly and incompetent staff.

this salon is wonderful! magda is my stylist and just an absolute doll! wonderful service and very in tune with my needs. great hairdresser and lovely person!
kudos to classic look!