I called to order a cake from the Martinsville location. I left a message. I called a few minutes after the posted hours the bakery was open and no one answered. About an hour later, I called back and spoke to someone that stated they just arrive. The person advised they would listen to the messages and return my call to confirm my order. The bakery never returned my call. When I called back, they could not make my order because the baker was not there. The cupcakes are good. The tiered cakes are very dense and heavy. I am very disappointed with the level of service. I ended up getting a cake from Wal Mart.