Metro Energy Group

Metro Energy is a rip off. Do not ever use them. They con you into a variable rate contract and charge the highest price no matter what. Find someone else.

DO NOT USE — this company is terrible. We have a service contract and ran out of oil 4x over 2 years during the dead of winter and was told that there was no delivery because there was an account balance — which is nonsense because there were plenty of times we received deliveries w a balance.
Customer service department rude and have had multiple times where messages were never relayed so I was left overnight without an oil delivery in a freezing cold house.
Today 8÷19÷15 without any notification we received an oil delivery — yes because I need to use my heat when it’s 90+ degrees out and the delivery person left my fence gate wide open — luckily I went outside and saw the gate open before I let my dogs out in the yard — needless to say I canceled my service immediately and hope that this review stops you from working with them as well

Three appointments and over a dozen phone calls to get the first fill… and then they only fill to ¾ full at the intro price. Delivery manager refuses my calls since he ‘did everything he can do’. Stay away… I am heading back to Ariba.

Metro has kept us waiting for two days for oil delivery 1^st day called at 730am because they never made automatic delivery and ran out of oil, by7pm no truck, sent
van added can of oil that did not last the night. Call again next am at 8am was told truck was being sent, 6pm was told truck broke down, tech was sent again with one can of oil.2 nights of below 20degree nights .will be changing companyASAP

Scheduled my service 3 weeks in advance. The rep, a nice fellow, was on time, cleaned my unit, set up the system, decreased the pump pressure to where it should be, installed the proper nozzle and cleaned up after himself. All in all a nice job.
The oil delivery couldn’t have been smoother as the driver showed up on the appointed day, having called first, filled my tank, left a receipt and was on his way. Overall, nothing was amiss, in fact all went well. Billing was capable as well and so far I have not had any problems. Everyone has been courteous and friendly as well. Billing is quick and payment credits post right away. I did not have any problem.

I wish there was an option for zero stars because that is what this company deserves. First their service plans after the promotional rate is ridiculous — we got charge twice for ours, same plan different prices, figures they stuck us with the higher price.
It is the end of Jan and being that we have ¼ left in our tank and wonder why we haven’t gotten a delivery I just called. Apparently last week, after our payment (2 months worth) was received they put a hold on our account saying our tank had a patch and they could not deliver to it. Funny, up until I called them to tell them they had to approve deliveries first since they delivered a ridiculous amount of 5 times last winter, all of sudden they cannot make a delivery. Funny, how that same tank was inspected last year prior to such deliveries and that in the past 2 months I have spoken to someone there at least 3 times regarding my account… Actually the tank is the original tank to the house and Metro Energy has been delivering to it for at least 5 years that I am aware of.
Another reason for the poor rating is that their billing system is horrible… you get statements dated within days of each other saying you owe one amount, than you don’t owe anything than another statement saying you are past due a different amount. It literally has taken me well over an hour and a half to sit through all my delivery tickets, payments and statements to figure out what I actually owed.

wow these guys are the most expensive home heating company in the tri state area shop around a bit and you can easliy save up to 1.00 a gallon if you have had already used them and been overcharged call complain as i did i had 60 cents a gallon taken off my 500 gallon bill i saved 300 $ it helped when i was charged 4.59 a gallom for heating oil when avg nj price was 3.55 do not trust these people as they will try to screw you for every penny possible.