AutoZone

I have a Kia Soul and 3 of my lights were out and the dealership Hawkison Kia said it would be $ 32 for each light so almost $ 100! I decided to try auto zone and as soon as I walked in they treated me with kindness and respect! Being a woman I really appreciate that because most car places try and get over on me because they know I don’t know anything about cars. The manager Airis helped me right away! All three of my lights came to a TOTAL OF 12.00!!! On top of it the manager Airis installed all 3 of the lights and literally had a smile on his face the entire time!!! My mom has a Hondi and the Auto Zone in Frankfort was very nice but didn’t know how to change her brake light I told the manager this and he told me to bring it in when ever he is working and he would change it for her! I will be bringing it up there tomorrow!!! I would highly recommend this place for everyone and anyone!!! And if you do go ask for Airis!!! He is the best!!!

This is a great store to visit… When the store manager is available. On 09/​05/​2012, I made a purchase of a 750 voltage Duralast Jump Starter. Since my battery in my car was completely gone I returned to the store the same day but hours later to purchase a battery, a can of WD40 and a socket set. There were two employees working (both male) one crew member and one manager. The lines in the store in the evening are normally long due to the working crowd.
On this day I had enough. While standing in the crew members line waiting to be served, a guy walks in and ask for the manager by name and ask where a product is because the manager was unavailable. The crew member came from behind the counter to help the guy find what he was looking for, then proceeded to bring him to the front of the line and check him out. I immediately put the the can of WD40 and socket set and walked out. Another employee for Autozone (A Driver) was walking out behind me. I asked him if he was the manager he said, «No!» «The manager has on the grey shirt.» I was so angry that I left the store and come right back to ask for the Store Managers information.
This is not the first time this has happened in this store. Someone comes in and drops a name and gets faster service while we all continue to wait another 5 or 10 minutes. This is what I call a ghetto store when the Store Manager is not present. When she is present you can feel that the crew members and shift managers know that they have eyes watching them.
Today I received a call back from the District Manager after I talked to the Store Manager. They both apologized for the bad customer service experience and i was offered a $ 25 gift card. When I got off work i picked up the gift card. A crew member (Tiffany) made a sarcastic comment just so that I can hear her say, «Let me get out this ghetto store!» which let me know the the manager had a talk with the staff.
For her to say that out loud bluntly so that all the customers in the store, including myself, and her Store Manager can hear proves my point.
I did buy a new battery for my car at Firestone and really do not plan on visiting Autozone again unless the many of items (breaks, rotors, jump starter, plugs, etc.) that I have brought from there has a lifetime warranty and they need to be replaced.
My money should earn me the best customer service possible.