Women’s Health Center of Katy

I booked my appointment on the first week of April for a routine Pap smear. I’ve just given birth 11 months ago and I was anxious to know the status of my pap. I was told it was abnormal before and I wanted to make sure it didn’t progress to anything serious.
My impression of the office was positive. The office was open, clean, and the staff seemed friendly. The receptionist looked busy and I didn’t want to overwhelm her. I waited until she was done with the phone and instead of asking how she could help she immediately said, «You were suppose to be here 30 minutes early». Shocked by her forwardness and lacked of kindness I then told her that I wasn’t informed and apologised. She didn’t smile but frowned and handed me papers to fill out.
Once finished, the wait was decent compared to my previous experience at another doctors office. I waited about half an hour before I was called in. When I finally walked inside to get my vitals checked I was greeted by an unfriendly nurse. She asked me my reason for coming here. I told her I wanted to check on my pap and get a well woman’s exam done. What I noticed about her was the fact that she lacked friendliness and kindness. She never looked at me in the eye and was very short with words and prompt.
This nurse never smiled and was worse than the receptionist at the front. I wanted to believe that perhaps both workers had a terrible day. I chose not to let the awful attitudes of the two workers hinder my experience with the doctor.
Dr. Tania Lee was very kind and personable. I felt at ease talking to her and she made my pap very comfortable. She told me that if I had any questions don’t bother to ask. Lastly she said that my pap results should be ready within 10 business days.
One week later I called to check on the status of my results. I had a feeling that it was going to be a nightmare obtaining them. The phone rang 4 times and an unfriendly receptionist answered. She didn’t ask how she could help but went to «please hold». I was put on hold for 15 minutes before she answered. When she did she asked me what I needed. I told her I was calling to check on my pap. Without even saying please hold she transferred to the «nurses». I was put on hold for another 15 minutes until finally it led to voicemail. This was around 11am.
At 3pm I was called and to be informed that my pap wasn’t ready and that I «didn’t need to call» and that they would call me back when results were in.
Another week passed and I heard nothing from them. I called by the end of the week to see what happened. A rude receptionist cut me off before I could finish explaining why I was calling. She transferred me to the nurses but it went to voicemail. I called once more and she put me on me on hold for 15 minutes. Somebody then answered and asked me for my date of birth. I got disconnected and had to call again. Once I called again, whoever picked up the phone then said «nurses are busy they will call you when they are free». Baffled I didn’t know what to think. I felt so upset that as a new patient I was being put on hold for minutes and not being helped at all.
To make matters worse it had been 2 weeks since the office visit. I left messages at the nurses but I was never called back! One more week passed and I finally called again. I was told that my papa were normal but they didn’t have my medical records. I told the receptionist told me I needed to get them faxed over. I told her that nearly 3 weeks ago when I had the appointment I filled out a form to get it released. She then said «uh well I don’t know. You’re going to have to drive wherever you are from to fill out another form. Sorry I don’t know what else to say».
I ended up visiting the office yesterday and a nurse came out and listened and said sorry. She asked me for my date of birth five times and eventually I wrote it down for her since it seemed she wasn’t really listening to my situation. Another nurse came out and was playing with the computer beside the first nurse. This was the same nurse that took my vitals at my very first Appointment. She was busy with the computer and never greeted me. She never asked what was wrong and she never looked at me.
When the other nurse was silent this nurse finally talked and instead of being kind and understanding she went straight to telling me that it was my job to get my medical records. She yelled at me and wouldn’t let me finish talking. She kept saying I wasn’t understanding. This nurse turned out to be the office manager and her name was JANET.
I ended up driving half an hour to another location to meet Dr Lee. She was apologetic. I managed to tell her my terrible experience and she seemed to be understanding and apologetic. Angelic doctor but a horrible and very rude staff that’s poorly trained. The office manager «nurse» should be reevaluated Janet obviously never took a customer service 101 course.