Wetzel Chrysler Jeep Dodge Ram

Gotta admit, initially I was impressed. Super nice sales staff and no pressure to buy. Bought a new 2015 Jeep. Wetzel’s informed me full concierge service, e.g. sales person will make appointments for you, troubleshoot, arrange for loaner car, etc. A loaner car would be offered for service appointments, complimentary car wash with service, etc.
This happened twice. Oil changes have taken 90 minutes — 3 hrs. Oil pan cover not replaced properly which required another 60 mile round trip for them to get the part number. Service dept. manager said he would comp the next oil change. That oil change took 3 hours and I had to remind him of the comp. Next recall appointment was to take 45 minutes. When I delivered the car I was told how lengthy the repair would be. Not thrilled at the prospect of spending another 2 – 3 hours in their customer lounge I commented if I had been informed I would have requested a loaner car for errands as the last appointment was in excess of 3 hrs. «Uh, don’t forget I comp’d that for you,» Jim offered magnanimously after looking at the service records on his computer screen. Uh, Jim — I didn’t get the ‘free’ oil change due to being inconvenienced. It was offered after I made the 2^nd trip back due to the oil pan. Then I had to remind you of it. As for the promised car washes — nope. Not a one.
I feel as if promises and services were made prior to the sale then reneged. After bringing this to their attention when I received a courtesy call I have yet to hear from Wetzel’s. Will be looking elsewhere for my next car.

If I could give ZERO stars, I would. This place is a joke. I bought my first car from here, and at 22 years old I was completely taken advantage of. I put down $ 500 in cash the day of purchase, drove my car off the lot, had it for over a week, then I get a voicemail from the salesman I dealt with (Jason), saying «we never collected that $ 500, you shouldn’t be driving this car.» WHAT?! I had receipts and bank statements proving otherwise. The staff is totally unprofessional and forgetful. This was only one incident I experienced with them, there were several others. I was promised 2 years of free service and oil change, a $ 200 gas card, and 3 free months of XM satellite radio– however you limited to 2 services and 2 oil changes a year. Who only needs 2 oil changes a year??? I never received info on the gas card or satellite radio. These are just a few examples of the utter chaos and unprofessional environment that this place is made of. I advise you to look elsewhere than any Wetzel Auto in Richmond to purchase a vehicle.

I went in to look for a new car. We were serious buyers. Found a Mercedes C300 we loved. They wanted $ 28K. My husband pulls up the same car in Indianapolis for 7 to 8K less. I called and said we were interested but that we had found the same care, same year, fewer miles, for less. The salesman told me that I wasn’t «comparing apples to apples.» And they DO NOT over price by that much.
So I went to a dealership in Indianapolis, got a better, larger model Merc with about 10K less miles. FOR THE SAME PRICE. I also had it in our possession in less than 2 hours from the initial test drive, with a full warranty. I will NEVER purchase a car at these dealerships again.

Horrible service. My buddy broke down in richmond in his dodge. It needed a new piece of the fuel line. I went and picked him up Monday afternoon from the dealership because they needed to order the part from Chicago. To make a long story short, I didn’t take him back there till Thursday afternoon to pick it up. They had a bunch of excuses every time he called. They wouldn’t call back. Simply terrible. It’s easy to please someone when you sell them a new vehicle. The service afterward is where you earn the reputation. Dodge should revoke your dealer franchise.