West Houston Medical Center 24 Hour Emergency Center

Terrible service and extremely shady billing. I’m down 10k just to be given 4 pills: was only in there or abut 40 minutes

Only go here if you don’t mind paying the doctor $ 1,700 for 2 minutes of his time. This is not including the medical center or radiology fees if you need it. One nurse was fantastic (only reasons I’m giving 2 stars) and the other coughed all over us and the room. It was gross. As a nurse, you’d think she would have at least taken a cough drop.

Am confused — is this West Houston Medical Center or Health One, or both, nobody explained to us that this was HCA affiliate. SO referred here due to dog attack and since he had been knocked to the ground he suffered blows to left hip and right hand.
The apparently untrained receptionist told us if we paid $ 381.66 cash it would save us $ 1400. Said we would get another bill for the radiologist to read the x-​rays, rip off. We did pay cash while shaking our heads. She had a very difficult time (approximately 30 minutes just entering data and getting the tech aware of what x-​rays to take), sloppy at best, we were the only customer, «we will get you in within 7 minutes» slogan is deceptive. Appoximately 1 hour plus was the down time.
No DX was given when I asked for billing codes off the referring doc, understood, signed a ton of papers that appeared outside the norm for a doc in the box. We did receive a phone call from Jorge 2 (x-​ray tech) 2 hours post we could come pick up the CD with the x-​ray results but he refused to give us any news over the phone, is that typical?
Once we got there the records they gave us had been confused, details seem to escape them. Waited for the right results and reports were given to us that were correct. With the place having no customers think they could slow it down a tad and read reports before handing us the incorrect ones. Not 100% confident that I would want to return here. If problems persist will pay $ to see a real Ortho person. Won’t refer others.
Place was clean, hopefully we sanitized ourselves sufficiently.

Wife needed to be seen right away because her primary doc was not able to get her in to his office. We were in right away and seen by the doc in less than 10 minutes. The nurses were professional and thorough in explaining everything. They did a CAT scan on site and gave meds she needed. The doc was very good at explaining what was wrong… we would definitely use this place again in an emergency.

My wife went in here in the middle of the night for a problem she was having. They had her in, pulled up her records from West Houston Medical Center, and out within about an hour or so, after tests had been done. She was very pleased with their efficiency and professionalism. Great service and very helpful, would definitely go back and recommend to my friends and family!

Horrible customer service and shady billing. Had the worst emergency room experience of my life at HealthOne. While I was on the bed in the emergency room the billing rep asked about insurance and I said I was self pay, I was promptly told by Dr. Popp that there was nothing else they could do for me at the emergency room. I paid roughly $ 1300 at the time of service and left in the same condition I had arrived in. I specifically asked about additional billing and was told that the hospital bills were satisfied and to only expect bills from the Doctor, Labs, etc. Within a month or so I receive an additional bill directly from the hospital. When I called I was told that I was mistaken and what I understood to be agreed upon billing was an estimate of charges so I would be liable for the additional $ 196.00. So after trying to fight this and constantly spinning my wheels I will have to pay so that my credit doesn’t suffer as they have threatened to turn it over to collections.
I don’t have the time to write out the treatment of my wife when she called back the night after I went in asking if there was something else they could do to help me. The staff treated her as if she was nothing and they had no time to deal with her. I tried contacting the campus director, the risk management team and even the CEO only to be given the run around. The campus director Donnie Abraham was slow on followups regarding the horrible service and the incompetency of his staff; he continued the run around which everyone there seemed to be excellent at. After dealing with this organization I understand the unprofessionalism of the staff as they see the same behaviors in the management team.
My advice to anyone in the service area of HealthOne, drive the short distance to Memorial Hermann, Christus, or Methodist. You will have a much more caring and competent staff as well assurance that the doctors are looking out for your best interest as opposed to trying to determine if you will pay them or not.
**I was told by one of the risk management managers for HealthOne that the doctor was looking out for my best interest and trying to keep my bill low by not running additional test to find the root cause of my problem. I just asked her to think about what she said to me and see if that really made any sense.**