Vineyard Vines

Found an exciting sign ‘Whalehouse Sale’ …got up to the store after loading my handicapped toddler into her wheelchair. .got up to the door and they tell me ‘it’s by invitation only’ …couldn’t believe they would put up a huge banner and then point to the small print on the door saying ‘can you read the sign?’

I spent $ 300 on clothes (after politely folding what I disliked in the dressing room and requiring little assistance) only to have the salesgirl practically throw a pen at me when I was signing the receipt, and roll her eyes at me. News flash, if you’re the one working at an upscale store and I’m the customer, it’s not your place to act above me, ESPECIALLY if you want me to buy your overpriced pullovers. A perfect place to find trashy, new money.

I was a fan the moment I walked into the stony point fashion park location (Richmond). Shirts fit great and I’m replacing every dress shirt of mine with theirs. Highly recommend giving them a shot.

My wife bought me some really cool pants, so I went back with the pants to add a shirt. These suckers were wild, and I needed something basic. Then, I decided to return the pants and get two shirts. When I approached the counter to explain what I wanted to do with my gift receipt and my wife’s card, I was told that I could only get an exchange because, though I had the gift receipt and the card of purchase, I needed the other, original receipt?!? An exchange was what I wanted, but the rudeness got under my skin. I had my three year old with me. An exchange? But I have the card and gift receipt?!? Sorry pal. I then had to call my wife, who had to talk to the salesperson and prove that the original receipt had the same sales price on it. Ridiculous. Weak customer service. Lesson learned. Go to Ledbury=Amazing shirts and better customer service.

While on a family vacation in Anguilla, Shep & Ian begin to brainstorm a product to sell that would represent the finer things and places life has to offer. They decide to sell ties so they don’t have to wear them anymore. Miserable behind desks in Manhattan, the guys quit their jobs on the same day and everyone tells them they’re crazy. With the first day of business only a few hours away, Ian preps the first batch of ties for local Vineyard stores. Meanwhile, Shep gathers all the products from Greenwich and heads up to join his brother. Later that day, as the guys begin assembling orders, they quickly realize they’re missing the red Martha’s Vineyard Street Signs tie (Shep had left it in Greenwich). Calls are placed to the dog walker, neighbor, anyone and everyone that might be of some help in getting the ties up to the Vineyard in the next 24 hours. As luck would have it, Shep & Ian’s neighbor on Martha’s Vineyard was a pilot and when he heard the predicament the guys were in, he volunteered to fly to and from Greenwich, that is, if Shep kicked in for gas. Shep gladly agrees and at sunrise the missing ties arrive and the last order is prepped for sale. They learn one of the most important rules in business-​do whatever it takes to make the customer happy, no matter what.