VCA Total Care Animal Hospital

Good workers here! And pretty low prices.

I’ve had an amazing experience with VCA on West Broad. Dr. Pan caught a rare disease with my dog, and worked tirelessly to make sure he started getting better. They always worked me in at a moment’s notice, and even called me on a Sunday one weekend to make sure my dog was doing better. I love it here and everyone is so nice and comforting.

Services and medication are overpriced and they base their treatment solely on increasing business profit.

One morning, I woke up and found my beloved cat of fourteen years unable to move his front leg. He had a lingering heart problem, and had suffered with arthritis, but clearly this morning there was something wrong. He was hiding under the bed. He wasn’t purring when held or petted. Clearly this was not right. Of course, my first instinct was to get him care and figure out just what exactly was going on. So I called my vet, the VCA Total Care Animal Hospital. I had been there with my cat twice before. And they had diagnosed him with a heart and thyroid problem and put him on a myriad of drugs to help him. They had been helpful. But today was another day. Of course, having called the hospital and explained the situation to the receptionist with great urgency, I would have expected a quick call back from the doctor to tell me what to do. Was it a critical situation? Was it just a leg injury? Should I rush him in right away? But the call never came. After waiting, unsure of what to do, I called a cab and rushed him to the closest animal hospital. It was too late. He had a blood clot and the situation was critical. He was on death’s door. I had to make the difficult choice, that so many pet owners have had to make. There was little to be done. I had to put him to rest. And today my constant companion has past. And did I hear back from VCA Total Care Animal Hospital? No. Not until I called them to tell them my cat had died. And what response did I get? Well a call back with excuses. Their doctors just can’t call every patient back. They didn’t understand it was an emergency. They were «sorry for my loss.» The last statement sounded hollow. While my experience with them in the past was that they were knowledgable, when it came down to the moment when I really needed them, they just weren’t there. And the only thing they had to offer was excuses. From my past experience, I would have expected more. Anyone would. I guess I judged them wrong. I’m terribly sad as any one is when they lose a member of their family. But I’m also angry at the way VCA Total Care Animal Hospital handled the situation. I don’t blame them for my cat’s death. But they just weren’t there when I was counting on them for help. And when it comes to your veterinarian, that’s the time when it really counts.