US Post Office

Yes, it’s small, but the staff here have always provided me with great service and I rarely have to wait longer than 5 minutes. I love our little home town Mira Vista Post Office.

I am shocked to come here and find these low ratings. This is by far the best post office I’ve experienced. I’m there a lot, because I have a business that requires me to send packages regularly. Rarely is there a line, and if there is one, this is the only post office I know of that if another employee is behind the counter they will actually open another register. Lines tend to be just at lunchtime or near the December holidays, and last briefly. When the line is very long, I just usually go do another errand and come back later and then it is nice and quiet again. The workers have been nothing but friendly, and I have talked to them a lot as I’ve needed to figure some things out for my business.

I find it interesting that there is only (1) 5-​star review, and it seems to be made by an employee. Sounds pretty BIASED to me. Anyway, I must say that this USPS office is by far the WORST I have ever been to. I always try and give places a second opportunity and I have here. I will NOT be going back, unlike other people I just do not do well with rude employees and terrible costumer service. On BOTH occasions of encountering this terrible place I have done so because my USPS carrier DID NOT do their job. On BOTH occasions I have scheduled a pick up for a package and the USPS carrier did not pick up my package. I am not about to pay the difference because somebody did not do their job so I was going to deliver the package to the USPS center. The first time it was before 5 o’clock when I arrived and the guy at the counter told me that they were already closed and I had to go to the USPS shipping center in Richmond. When I got to the shipping center that was already closed but one of the USPS drivers took my package anyway thank you driver. That was my first bad experience how do you close before five if you’re supposed to close at 5 o’clock? The second time I went just a few days ago I encountered nobody there when I arrived. African-​American old lady with glasses was behind the counter. She just stared at me I wasn’t sure if she was mute or something because I did not get any greeting. She literally stared right through me. So I walked up to her and explain the situation that my USPS carrier did not pick up my package and she just said well place it over there and I was like well I have a card to she’s like oh I’ll take that. That is by far the rudest thing I have ever encountered anywhere. Even the DMV and Social Security office do a better job at that. I live about two blocks now from this USPS center and I will not be returning I rather drive back to the USPS center in North Berkeley where are used to live to have them sent out my packages. If I could give them zero stars are negative one I would but since Unilocal does not allow me to do that I have to give them one star. I don’t not recommend this USPS the center to anyone. They simply need to hire people who provide good customer service I do not understand how someone could work for the USPS And not have a basic manners. You work with people every single day you have to talk to people all the time I simply do not get it. I have actually filed about three complaints before about USPS customer service and I have seen absolutely nothing done and either one of those cases. I wish all USPS centers were like the one by my house in North Berkeley and all USPS carriers were like the one I had in my Berkeley home. Just avoid this USPS center what more can I possibly say. There are more negative reviews here than anything I think that says a lot about that center it says a lot about people who have not left more negative reviews as I am sure there are more. If there were positive reviews on here out weighing the negative ones then that would make sense but the only one that’s positive on here is clearly an employee.

It’s a shame these folks complaining about the Post Office, but yet you keep coming back. Why go somewhere and spend your money and you’re not happy with the service, deep down you know the service is fine you probably had a bad experience on that one day, customers too must check their attitude because sometimes they want things done their way and it’s not the Post Office policy. 98% of my customers «Love me and my service I render to them» and when you talk about an employee you should make sure you spell their name correctly, employees just work there we don’t own the USPS if you have a problem or issue there is a customer complaint number. Mira Vista is one of the BEST post office in Richmond and the clerks are very knowledgable in what they do!

Worst post office. Went in today because I received an email saying I have new mail in my box. When I got to my box there was nothing in it (4^th time this happens) I go to the counter to ask the lady what was going on?
She = said that the emails I get are just letting me know that the mail was distributed this morning
Me = told her then I should be receiving these daily
She = said yea
Me = told her that I don’t receive them everyday
She = said then someone there isn’t scanning the boxes
Me = told her so someone’s not doing there job?
She = said yes someone’s not
Me = …
Today she was the only person there from what I saw and I didn’t receive an email this morning saying the mail was put out. So I think I found out who’s not doing there JOB! Sorry to say I’m not gonna be renewing my box this time. I’m not gonna release the lady name who helped me cuz I’m not that kind of person

Went here before Christmas and could not send a package because they were out of some form/​supply they needed. Slow service.

Routinely unfriendly but there’s usually not too long of a line so I keep going there.

This is the smallest post office I’ve ever been in. Any smaller and you’d be inside a mailbox.
Any line here = a long line; there’s usually just one employee at the counter (in my experience). Kinda messy inside. Parking is a small off-​street lot, or a fight for a spot out front on the street.
Why 2 stars vs 1? Because it serves a useful function when you really need it and don’t have the time or conditions to go elsewhere.
Otherwise, time for a remodel.

8 people I know line and only one teller. USPS is messin up!