Sears Auto Center

I made an appointment to have an oil change. It went great. They started on time. While they were working on my car they noticed I had a screw in my tire. The manger Sergio took care of the tire and everything was done in under an hour. I would recommend this store to my friends and family.

*WARNING* DO NOT COME HERE!!! My dad scheduled an appointment to get his oil changed at 1pm. They promised to be done at 2:30pm. We came back at 2:45pm to see that they hadn’t even STARTED working on my dad’s car. They saw were irritated so they offered to make it free and promised they would be done by 3:05…by 3:40 we STILL didn’t get the car. IT TOOK OVER 2 HOURS AND 40 MINS TO GET AN OIL CHANGE WITH AN APPOINTMENT!!! RIDICULOUS! Not once did we get an apology, the manager didn’t even come out to say anything to us. No one working here gives a sh*t-they all walk around lethargically. Don’t waste your time and money coming here.
Icing on the cake was that one of the guys working told us they were severely understaffed and probably shouldn’t be taking as many appointments as they were… like come on! Get it together.

Sears automotive in Hilltop Mall is the worst I’ve seen in a long time! Everyone is at lunch and there is a line of folks to pick up there cars and drop off for service.

Shout out to Herb for handling the front desk all by himself… He seems to bend over backwards with all the stuff he’s gotta deal with being short staffed. He still remains calm, cool, and collected and still has a genuine laugh and smile… Thanks guys… 4 stars because of the wait and no staffing only…

Not well organized! Appointment is a joke here.
And be careful about the hidden fee. Service is poor.

Good prices and they stand by their products. When I’ve had problems with tires they have given me refunds or credit. Their selection of tires good be improved. I try to buy tires that are made in the United States. I try to avoid sending my money to Europe.

Dropped in for an oil change today at about 10:30am. Was told car would be done in about 2 hours. Received text that car was done and was home by 12:10p. Service was professional and courtesy. Was shown manufacturer recommended maintenance items for car mileage checking in, but there was no pressure to do any other services besides oil change then or after vehicle inspection.

Please do yourself a favor and go to the one in Concord. Made an appointment at 12 to get an oil change got here at 1140 and had to wait in line for 30 minutes just to check the car in. Now I’m standing in line for 40 minutes with two more people still ahead of me in a room full of tires and no air conditioning to pick the car up. Go to the one in Concord at Sunvalley mall!!!

This place blows. Don’t bring your car here for service. No one really cares if you are here or not. Will go elsewhere.

So irritated… I will never come here for service! Customer service is non existent! I followed my friend here to get a battery. She had an appointment, Herb for some reason could not find her appointment in the computer so he says. So Gregory hears the frustration in my friends voice, steps over and ask Herb is he on the right screen. She then showed Herb her confimation email. He then keep asking questions relating to the appointment… we just so happen to look at the appointment board behind him and her name was on it. We pointed that out to him as well… and of course he was still playing on the the computer and proceeded to ask anonther question… something like what time did I make it on line??? I stepped in and said we were not going to answer another question as it really doesn’t matter, she has an appointment and to get the damn battery.
It still took about an hour for them to get a battery.
I will never go to Hilltop Sears.

Every time I come here I get horrible service! The 1^st time I came, Greg was very rude and condescending. Now I’ll get straight to the point. I called Wednesday to get an appointment for a battery check since the wait is always ridiculous. Greg answered and suggested that I make an appointment online. I made my appointment for Thurs (today 3÷26÷2015) at 2pm
To my surprise, I get there around 1:50 and there was nobody was in line! I still had to wait until 2:10 to be acknowledged.
So I walk to the counter and Herb offers to help me. I tell him I have a 2pm appt. He starts to punch keys on the keyboard and then says they have no appts for 2pm. I tell him my last name and he says the same thing. I then show him my email confirmation, and then he says «Well I can still service your vehicle but there’s 3 cars ahead of you «.
Needless to say, I’m beyond irritated! I look up and see that MY NAME IS ON THE APPOINTMENT BOARD DIRECTLY BEHIND HIM! Of course I point that out to him and he still has the audacity to continue asking questions! Then he admitted writing the names on the board the night before!
At that time it was clear that he was as dumb as a box of rocks and I couldn’t allow him to waste any more of my time.
If my battery wasn’t under warranty, I wouldn’t even come here! If u value your time AND patience, don’t come here!

Come here if you enjoy watching a thirsty. 50 year old try to spit game at a whale of a bitch while he ignores you for 20 minutes. Never again will I return here for an oil change smh. Idiots have no respect for their customers. I basically waited in line for over 20 minutes just to leave pissed off. Thanks Sears

Same old Sears… overselling and under producing. I have a shimmy in the car which another tire seller could not fix so I thought I would try sears. The counter guy said they would thoroughly evaluate the problem and I agreed to an alignment and balance.
The problem was improved but still exists and they did not do any inspection or document the work as requested.

Extremely long waits, more than 30 min line. «Herb» sat conducting price checks on brakes instead of waiting on customers. Ridiculous, will not return. What i should have done was drop off my car for its 90 min oil change, and then gotten back in line. The car would have been done right as i got to the head of the line again! This location has a horrible/​inadequate desk staff. nrot to mention the long story Herb told a customer (in a line of 9) that he had already quit twice but had come back because his wife didn’t want him at home. Wonder why.

I’ve dealt with the Sears Auto Center in Union City/​Newark before and it was a NIGHTMARE! (They let me leave with multiple studs broken and not repaired… I almost drove off with only three of five lug nuts on one tire!) but David, The new manager here in Richmond, seemed Nice and competent so I figured I would give Richmond a shot. After all, I bought my tires from Sears and they came with free rotation and balance for the life of the tire.
Richmond Sears Auto Center gave me a bit of a headache just trying to schedule an appointment. I called Thursday around 4:00 PM and someone named Dave, (hopefully not the manager) was very nice and said he had a line of customers in front of him so he took my number and promised to call me back shortly after helping them. Two hours later and no call back. I spent the next hour trying to call the store back, but the phone would just ring and ring with no answer until past closing time. No appointment made.
Then I tried to make the appointment online, which their website claims you can do. I spent 15 minutes in putting all of my information but when I clicked the «confirm appointment» button, a window popped up that said to call the store for further assistance. No appointment made.
I called back the next morning, Friday, around 8:45 AM. I talked to someone named Mike, who was also super courteous and nice. I explained my ordeal from the day before so he said he would book an appointment for me over the phone. Mike ends up having the same problem with the computer refusing to book my appointment. So he said he would make a manual note and to just come in first thing the following morning and I would be taken care of.
I called back later Friday afternoon just to confirm my Saturday morning appointment. I don’t remember who I spoke to, but they said that no appointment was showing up in the computer, but he did see the note with my name and car on it and confirmed that I could go ahead and come in first thing Saturday morning.
7:55 AM, Saturday morning: one worker, Herb, is working the register doing intake paperwork for the already 4-​person deep line. He seems nice, but is moving so slowly that it takes until 8:40 AM for me to reach the front of the line. Yes, 45 minutes for him to help check in cars for the 4 people in front of me.
Finally it is my turn. I walk up and tell him that I have an appointment this morning for 8 AM for an alignment, tire rotation and balance, and an oil change. Herb groans and makes some remark like, «yeah, you and everyone else. I wish these guys would stop doing this!» I asked him what he meant and he explained that too many appointments had been booked for the same timeslot and that there was no way the number of mechanics on duty that morning could handle that many vehicles. Then he laughed and told me he hoped I had planned on leaving the car and coming back hours later. (I had NOT planned on doing that, but did anyway.)
Fast forward a few hours and I get a call saying that my car is done. In Sears’ defense, they actually got it done WAY faster than I had expected. 2 ½ hrs. I asked the person, Greg, if everything had been done and gone ok. He said yes.
I get a ride back to Sears only to find out they hadn’t actually done the oil change. Herb «didn’t know why they didn’t do it.» He left it at that, and I told him I guess I could do it somewhere else.
The price was fair, and the work they did do seems quality, though I don’t really notice a difference in how the car drives… yet? One other point of dissatisfaction, the mechanic left their garbage on the floor of the car and my steering wheel is COVERED in grease. I scrubbed for 10 minutes in the parking lot and it is still untouchable. Ew guys. Just ew. Good thing my car is old and dirty anyway. I feel bad for the guy who brought his 2014 Charger in ahead of me. I hope his car wasn’t left greasy and dirty.
Better luck next time, Sears.

While their office service can be slow, this place is pretty great. No, they can’t do everything but they make up for it with pretty great customer service. All the guys I’ve dealt with so far are very straightforward and nice but if you’re looking for a real trustworthy guy, speak to Herb. If he doesn’t think they can do it, he’ll tell you before you get your car even checked and he’ll make great recommendations odd places for you to go. They are great at the things they can do, so don’t knock it just cause of the name.

I went in in desperate need of new tires spoke with herb and Dave and they were great. Went through extensive measures to get me the best deal and they were quick too. I will definitely go back for my next auto needs.

It’s so hard to write a review since I’ve encountered so many different employees during my visits. But every single visit, I encountered the two managers… who display a lack of professionalism and horrible customer service. I believe his name is Greg, yeah, Greg… you suck and you’re so rude!
If slow and cheap service is for you, then I would highly recommend this place for you! But time is money people, so don’t waste it waiting around for your car to get serviced when you can go somewhere else and pay a few extra bucks.
But there are actually a few nice employees who work there: Justin, Amari and Luis! Try to ask for them if you need help, they are sweet and super helpful.

Went to replace my tires because most tire repair shops were closed at 5:30pm and Sears was open until 7pm.
Had bought my tires from tiretrack online and got them the next day because Sears didn’t have them and said it would take 7 to 10days.
When I got there at 5:30pm the sales person said the price was $ 110 to mount my tires. I agreed and later thought it couldn’t cost so much. So I see on my receipt tirebalance 15.50 each and tiremount 12each.
So when I came back at 6:45pm I asked him if tirebalance was an added feature and he said yes. So I told him that he had not mentioned that it was an added feature and in the future he should let the customer know if they wanted it. I told him I don’t mind having it done so I’ll pay for it anyways but someone else might mind cause it’s just slapped on without the customers approval.
Anyways my car was ready at 8pm and when I pay the sales person he says he took out the cost for the mount $ 48. That’s the right thing to do at least because of his mistake or because he knew I knew of the deception.
Anyways I check my wheels to make sure they were mounted correctly with the right size front and back. I found that they had scratched two wheel rims and dinged one. These are BMW 18′ rims so I’m pissed off. Will never take my car here again. Didn’t complain because I don’t think anyone there would care.
The wait time sucks, it’s like the DMV, lacks professionalism, dingy lousy waiting room with no drinking water.

If I could give this place ZERO STARS which it deserves, I would!!! 4 hours to do a oil change and change my breaks. I was the first one in the store at 9 am as recommended by one of their employees to get there first. It’s now 1pm and no sign that their close to finishing up. I complain to the front desk person «Amari» and he gives me an attitude like it’s my fault I’m waiting this long. I go to check up on my car and the guy doing my brakes is frustrated about something. There are like 4 additional employees standing around doing absolutely NOTHING!!! This place is a joke!!! Will never come to this location again! I’m pissed!!!