Roberts Hot Tubs

While I like the quality of my Spa cover it arrived torn the first time. I attributed this to the manner in which it was sparsely packaged and shipped. The box was punctured. The freight company that was used was difficult as well in scheduling pickups and drop off… The second cover replacement arrived in the same manner… They wore me down and I gave up. Unless you are local, do not deal with this company.

We ended up not doing a tub due to engineering expense and complication, but I am just taking a moment to issue a thumbs up to RHT for their service and time answering our questions. Paul was extremely thorough and patient answering questions, meeting on weekend, following up, etc. Seemed like good place with solid servicing desire. If we end up doing a tub in the future we know where to go.

We have owned a swim spa for 12 years and it was finally time to buy a new cover. So, after researching many companies, I chose Roberts hot tubs. Lucky for me, I only live 10 miles away so I was able to pick it up. The only difficult part on my end was having to take my own measurements. However, after speaking to Tiffany, she assured me that I would get a CAD drawing and I could confirm the numbers again before approving the final measurements and color. Once I approved the CAD, our journey began. As promised, the cover was ready on time. The color was perfect. The fit was perfect. We love our new cover and are very pleased with the quality. I am a Demand Planning Mgr for a large retailer in the area and I know what customer service looks like. Tiffany has it in spades; she always returned my calls or emails in a timely manner and answered all my questions.
THANK YOU!!!

I bought my hot tub from these guys 10 years ago. They always answer my questions and support issues I have. It has been a great redwood hot tub

Roberts sells a nice product — but they mislead you on the ease of installation. My wife and I purchased a cedar tub full kit and we were led to believe that any general contractor could easily set the tub up in a day, with no prior experience. This simply isn’t true. Our tub has been set up for almost 2 months now, and still doesn’t work because our electrician who has no prior experience with this type of job wasn’t able to properly hook it up. I’ve been in contact with 2 hot tub specialist (one through Roberts) and because they are so busy, I can’t get either of them to come out and fix our tub. My main point of writing this is to let you know that you should find a HOT TUB SPECIALIST to commit to doing the install because the kit features parts from 3 separate companies, with 3 sets of directions, none of which are clear… and there is not support that will help with all of them.

The other reviewers are correct, Robert’s Hot Tubs has a very high end product — and a very high end price. I doubt if you could find a more expensive tub, and you have to build it yourself.
I went into their plant to order a tub in person so that would be no confusion on exactly what I wanted. I was told two weeks if I ordered a standard tub instead of the thicker timber tub. I changed my order the next day on the phone and expected delivery in about two weeks.
I was over a month and I called. I was told it would be another three weeks — I said I wanted to cancel the order and was told to call back on Monday and cancel with the accountant. The accountant doesn’t even work at the Richmond facility — she is down in Southern California with the Owner.
Amazingly on Monday they said my tub was ready to ship.
A long story cut short, I was not treated well — I was not sent what I ordered — I was obligated to pay additional monies for the difference between what I ordered in person and what I received.
If you want a very high end traditional hot tub and would like to build it yourself — and are very handy with building things out of wood, this is the tub for you. Don’t plan on lots of help or customer care. They just want to sell tubs.

Roberts does indeed make a fine wooden tub – apparently one of the few available these days. (Thus these two stars.) But their customer service, in my experience, is abominable. Once they sold us our system, it suffered one problem after another. And despite our repeated pleas for help, the current owner (Andrew) took no responsibility for making the system work. This matters because the Roberts hot-​tub system is a conglomeration of machinery made by about a half dozen different manufacturers. So without help from the company that sold you all these components (i.e., Roberts), one is left pleading individually with each of these suppliers, and with your installation contractor, all of whom will look for any opportunity to pass problems off on one another. Ergo, my suggestion: Before completing your purchase from Roberts, get their commitment — in writing — to make sure the system is in full working order within the first 60 days of installation, or at least before your one-​year warranty period expires. And, in general, be wary of the components from Pentair (which makes the main heater and the pump). Our biggest problems were with these parts, and in the course of our research we learned that their hot-​tub heaters have not been upgraded in years, and are generally considered within the spa industry to be of mediocre quality.

I would never deal with this company again. I purchased a hot tub cover and it took six months before delivery. Customer service unreliable! Avoid if possible.

I bought my 6′ Teak round hot tub in early 2001.
Set aside that the product is fantastic, instruction and availability and responsiveness of help is the BEST I have experienced, FIVE stars is not enough to express the respect I have for the folks at Roberts Hot Tubs. Shipping across the US (CA to NY), modifications to the system throughout the years (to connect to my home computer automation system), RHTubs has always been there for me.
A seven day power outage during single digit temperatures caused a problem for my installation, but this also allowed me to experience the expedited delivery of replacement parts, follow-​up calls to check on my hot tub’s health…
— Ask me if you want more glowing remarks. I would not go anywhere else. Worth every penny!

Customer service is NOT what it used to be. Bill used to answer questions promptly, but is no longer there. Now you deal with Andrew. Andrew promises to call back, but does not, is condescending, and will give you answers that make his life easier, not yours.
The heater system for my tub is electric. It uses a pressure switch to turn off. The pressure switch flips on and off, causing the heater to sound like it is going to beat itself to death, forcing me to turn it off when not in use. I don’t know why the system did not run electrically in tandem with the pump, but that’s the system. It has caused me nothing but problems.
The PVC pipe that shipped with my tub was old and cracked when it was cut, causing numerous leaks. I had to replace numerous sections.
The cedar tub is attractive and stopped leaking a few days after it was filled. Sadly, all the issues I’m having with the system prevent me from recommending it to anyone. If you do buy the tub from Robert’s, get yoru plumbing elsewhere.

These are the best hot tubs around. Bill Roberts is the owner and is one of the best small business owners I’ve come across. It is all about service, service, service… It has been years since I bought my hot tub through him and he is still johnny on the spot when it comes to answering questions or fixing a problem. Wow, they don’t make them like Bill and his staff anymore! Buy from Bill and you won’t regret it.