Richmond Sanitary Service

These guys rock!!! I had an issue when a wheel broke on my can, called and explained the situation. They sent a brand new can the following day. These hard working, kind hearted, masters of sanitation disposal need to be commended for their difficult day to day duties.

I scheduled a hazardous waste pick-​up today and no one showed up for the pick-​up. Calls go unanswered. The Republic Services website says that my area is not serviced, but the appointment manager assured me of the time and date of the pick-​up. I have lived in various cities over the past 10 years and this is by far the worst service. If I could give a minus rating I would. For all of the rest of the dissatisfied customers, let’s find out how the contract for garbage is let and change the service to a company that can do the job. After all we pay for this non-​service.

Poor service and lack of management. Since they know that there is no competition, where else is the customer supposed to go.

I scheduled a bulk waste/​landscaping pick up today. I placed fifteen bags at the forty lb per bag limit. The driver left four bags. I called them up and they claim I had nineteen bags. Man can the driver not count or something, how stupid is the guy? They want to charge me $ 9.25 per bag if they come back and pick them up, when it’s their fault. They just want my money.
Update: After bringing the extra four bags in I discovered one was household waste which someone had dumped with the landscaping waste without my knowledge. The driver needs to inspect the bags before loading them.

Staff has no people skills, little information other than how to keep repeating their little memorized speech regardless of your questions. Have no knowledge of what is acceptable trash. Asked for a supervisor or manager six times and they refused to allow me to talk with one.

Whenever its trash day these guys seem to always leave more rubbish than they collect. I find wrappers of items I never used in my garden and driveway from the «spill over.» This morning I come outside and see my compost all around the bin (see photo). SERIOUSLY? This service is not free. I expect to get what I pay for which is trash collection, not trash dispursement!!! A-​holes.

Republic Services now. Richmond Sanitary Service was bought out by a massive national corporation headquartered in Florida. They don’t care about you. They make changes in the truck routes without consulting with the community. I cannot find the schedule online for the alternating weeks for the recycling and green waste. They charge too much. We should take over the trash pickup and run it as a community service. Kick out the corporate oligarchs and take back our communities from the tyranny of corporations.

I neatly propped my five foot Christmas tree against my (already full) green waste bin. Rather than getting out to throw the tree in they emptied the green waste bin and sped off. Meanwhile, my tree rolled down the sidewalk until coming to a stop in front of my neighbor’s house.
Update: The next day they walked up to my fence where my tree was and put it in their truck. Good customer service R.S.S!

It would be nice to have a negative star for this review. Richmond Sanitary has got to be the worst «service» that I am forced to pay for. I would gladly switch companies if given the option. It is unbelievable that we pay nearly $ 50/​month for them to not pick up our green bin.
We have relatively little space in front of our house, just enough space for our car. We have received nasty notes on our garbage can before saying our bins are too close to our car so they cannot pick them up. Great. In order to make it more convenient for them, we moved our bins this week about 10 feet from the front of our house to the front of our neighbors house where there is plenty of room. Our neighbors said this was fine.
They did not take our green bin. I was baffled as to why this could be, and extremely annoyed as we have not put out our green bin for months due to the weather. Bad weather=no gardening=empty green bin, but it does not mean we get a discount for them not having to take it. In any case, I was already annoyed that the one time I put out the bin in the last few months they leave it full on the curb. You can imagine how much more annoyed I am to find out that they have called my neighbor at work to accuse her of having two green bins and wanting to fine her for it! seriously? they were smart enough to figure out that it was our waste bin in front of our neighbor’s house, they took that. But for some reason they cannot figure out that the green bin is also ours.
When I spoke with Richmond Sanitary about this they claimed that we are breaking all sorts of rules, they will not return and pick up our bin unless we pay $ 26 for an extra pick up even though I know they are one block away doing the rounds the next day and they did not provide the service that we already paid for! The customer service person that I spoke with was rude, belligerent and completely unwilling to resolve the situation. This is some of the worst customer service I have ever seen. AT&T, PG&E, COMCAST and the DMV have given me better customer service. no joke.
Richmond Sanitary Service, where service is optional.

Horrible horrible horrible. I’m in the process of looking for a new company to use, and I’m willing to pay MORE for it. That’s how horrible this company is.
We use these guys for our church’s waste pickup, and I use the word «pickup» loosely here. We never know if they will actually pick up our garbage from one week to the next. I had to call THEM to get a green waste and recycle bin dropped off after 20+ years of service. Yes… twenty years. All we got was a green waste bin, and they have yet to pick it up… it’s been months.
Calling them is futile. They are hostile on the phone, and refuse to figure out solutions. It’s ridiculous.
If ANY other company provides service to Hercules, I’m switching as fast as I can.

I would like to give these pin heads a negative star but the Unilocal morons won’t let you do that either.
These are the biggest group of useless pr! cks (even the women) I have ever seen…
My husband called when we didn’t receive the bill and the dipsh! t on the other end said that they would send a bill… They did, 2 weeks after the damn thing was due… then they cut off our service with out a notice… What a f! cking joke.
The county needs to come up with alternatives to these ‘mono-​cellular’ halfwits…

The only thing this organization does with economy is collect your money. They repeatedly «forgot» to pick up the trash but would not edit the bill leaving me paying for a service I did not have. Terrible customer service. If you can help it use someone else.

Don’t ever forget to pay your bill. They are completely unforgiving and will not negotiate. Everything totally by the book. The rules have changed since being bought out by out of state company. Also. if you go away for a week and call in advance to ask for no service while you’re gone, you pay anyway for that week. Too bad they’re the only game in town and by law we must use them. Being a monopoly has gone to their head.

I suppose this little shout-​out should be shared with the Piedmont City Council because they made it happen, but what the hell. Local politicians don’t need any more dry humping from the public than they already get.
I used to have two 32 gallon garbage cans and two smallish recycling bins — one for cans, glass and certain kinds of plastic, the other for paper. Every Friday, I had one of my slaves… er, I mean kids… put the recycling bins on the curb for pick up. This was usually a big hassle given the number of wine bottles we typically consume in a week, not to mention embarrassing. And the two large garbage cans were always filled to the brim, sometimes overflowing.
Starting July 1, they took away one of the 32 gallon garbage cans, and replaced it with an identical 32 gallon can designated for mixed recycling. They also offered to bring over as many additional recycling cans as we wanted, free of charge (but there would be a BIG charge if we wanted a second garbage can). They made it pretty clear that just about ANYTHING can go in the recycling bins — paper, any kind of plastic or glass, tin, steel, aerosol cans — without separating. On top of all that, they will now pick up everything from our back yard, thus allowing us to shield from our neighbors’ view the weekly evidence of our drunkenness.
The result?
It’s amazing how much stuff we now recycle that we used to just toss. Last Friday, we filled two large recycling bins, but had a nearly empty garbage can. And most of the garbage cans around the house have been converted to «recycling cans.»
If garbage companies and cities around the country would just get on this program, we could solve our landfill problem virtually overnight. It’s very cool to know that we are making a real difference, and it took very little effort.
Now I just have to come up with some new difficult chore with which to saddle the slaves so they don’t become impertinent.