Quizno’s

Quiznos in Richmond, Indiana needs a SERIOUS lesson in customer service and food service, and a major attitude adjustment. Please, allow me to share.
I ordered a regular size Black Angus on Rosemary Parmesan with red onion and au jus, and from the Choose 2 menu I ordered broccoli chese soup and a black and bleu salad with red onion (which is not on the menu anymore but I’ve been told they can make it, it’s a cobb without egg and with steak instead of chicken) and he ordered a Classic Italian sub. That’s where it all went downhill.
They didn’t put my sub on rosemary parmesan bread, but instead put in on white. They were «out of» mushrooms, which went on both subs, although they didn’t even tell him that until they had already made mine. They were «out of» romaine/​spring mix, so they put my salad on shredded iceburg. They were «out of» au jus. They were apparently also «out of» salad dressing, because they surely didn’t give me any.
They commented to my husband that someone really needs to tell me that I can’t order stuff that’s not on the menu. The salad they DID make is a cobb on iceburg lettuce, complete with chicken, and then they added the steak. And of course, no onions.
My salad tastes strange and all I had on hand for dressing was ranch, which doesn’t help. My sub is mediocre at best, and certainly also tastes nothing like what it is supposed to. I will say that my soup, although not hot, is very good.
I say «out of» because I highly suspect that they simply didn’t want to prep more. This particular Quiznos closes at 7, according to «Gloria» (I believe) when I called and asked, and my husband went to get us dinner around 6:30. (Either that, or someone didn’t do their job right on the ordering.) I don’t care; I don’t care if it’s 30 minutes til close or 2 minutes til close. You serve the customer what they ordered and you do it with a fake smile plastered on your face because THEY are not there to serve YOU, YOU are there to serve THEM!
I want to point out that I actually LOVE Quiznos, I am especially fond of the one in Connersville, Indiana. This particular Quiznos, however, has never impressed me much, but it’s always been just passable until this visit. This was just the last straw on the incredibly mediocre camel’s back.

Having lived in Philadelphia, I’ve eaten my share of sandwiches, whether you call them hoagies, grinders, subs, or heros.
If those sandwiches don’t have Amoroso rolls, I’m already suspicious about their quality and content. If I see a Boar’s Head sign, I head in the other direction. If I had my druthers, all hoagies would have Amoroso rolls and Dietz & Watson meats and cheeses, and mayonnaise would be banned permanently.
For the 99.9% of the country that isn’t Philadelphia, I like Quizno’s. The «mmm…mmm…toasty» isn’t a bad tag line.
I had an Italian Torpedo today with the full salad, which is what I call lettuce, tomato, and onions.
Is the bread as good as Amoroso? No, but it’s better than any other place closer than 500 miles. Even in the humid Florida July and August weather, their bread can be crispy. That’s where I first tried Quizno’s.
You might be thinking but what about that other place, ummm, Elevated train? Sorry, but getting more is not enough for me. I want good taste. Quizno’s supplies that and Subway doesn’t. Many people won’t agree, especially people who want more ingredients or those who have never tried Quizno’s.
The store on Industries Road is part of a building with the Shell convenience store. It seems to be as clean as any other place serving food in the area. The staff are friendly and they make sure you get what you want. The bad thing is that they’re not open 24 hours a day and they’re not open Sunday at all.
I’m a bit sad that the other Quizno’s in town closed but I’ll hold on to this one as long as possible. It’s just that good.