Public Storage

Yaaaaaaay!!! Dont you just love it when you walk in to any kind of establishment and the proprietor or a manager or member of the staff immediately approaches you just to make sure you knew that they knew that you were there? Even though they may be really busy and tied up with other people, this gesture of acknowledging your presence in any kind of business or establishment in this way shows to me a solid grasp on professionalism. Not to mention the sweetness and skills that the staff member, «Sherrie» offered up on a «not so perfect» day I was having. She turned that around in a most definite way and turned our day and our experience with PS in to nothing less than a stellar event! Her patience with our many questions and having quick and knowledgeable solutions to a couple of problems are just a few of the reasons our choice to give our business to this PS was truly a blessing. PS should also know what a keeper they have with their employee, Sherrie. Just a joy that holds the magic key to knowing all about how to treat a customer and how to be sure when they leave that the customer is not only satisfied but happy about their experience as well. Id give you six stars if I could!!!

So i came into carlson to pay my bill. Milan was very helpful and nice. It was a pleasure meeting her. I hope she stays down here for good. We need more like her!!! Milan made my day!

I recently had to make a last minute move and needed a storage unit to keep some larger furniture until I could see them. Moving is stressful enough on it’s own, but this Public Storage location made getting a storage unit for the first time so easy.
Shasta and Bo helped me figure out what size unit I needed, explained everything clearly to me and when I sold some furniture, they made transferring to a smaller unit so smooth. I couldn’t have asked for better customer service!
I’m glad this was the location I ended up going with. Keep up the great work!

Jevonne made my experience with Public Storage extremely easy and pleasant. She made all of the aspects of moving in and out quick and hassle-​free, including paperwork, payment, and cancellation. I only stayed for a month but would have gladly stayed here if I needed storage for a longer amount of time.

Great customer service! Was stuck in traffic really late, and they stayed an extra 40 minutes after closing hours. It’s great storage, and Shasta really helped out! Thank you! Thank you for a great experience!

Seriously? The best way to do this review is just list the misfortunate experiences. First of all, we needed storage close to Berkeley since all the places in Berkeley got horrible reviews and are super expensive.
— Watch out! They have hidden costs. They claim $ 1 first month but there are processing fees and they require you to buy insurance! Our total for the first month was $ 32 for a 5×5.
— When we inspected the unit it smelled strong of rat or mouse feces. Absolutely disgusting. There was a rat pellet pack in the corner of the unit to detour rats. When we asked if the units had a rat problem the woman just responded that she had never seen one.
We were in a time crunch because we had to store a couch until we moved. So, we went ahead and did it for a few days. The woman offered us a plastic couch cover so the smell won’t get into the couch. We had to go to a hardware store for a bigger one because there was no way to seal it off.
The woman helping us was incredibly sweet. So, I’d give and extra star for customer service but i believe the principle of being honest with costs and reporting whether or not you have a pest problem is important.