Pollard & Bagby

Walid Daniel is a total slumlord and Pollard and Bagby are a bunch of jackasses.
Its been almost 60 days since we moved out of our apartment and we haven’t seen our deposit or any accounting regarding it. P&B are supposed to be the agents that help with this sort of thing, but I keep getting ‘I called him and haven’t heard anything… that’s all I can do’…
WHAT!!!
I am going to send a letter demanding the entire deposit and interest before I take them to court. Unfortunately I have a feeling it’s going to end up getting fleshed out in court.
Avoid both P&B and Walid Daniel at ALL COSTS!

I’ve had a completely opposite experience with this company.
At first when I was looking for a place, I responded to one of their ads, called multiple times but never heard back and ended up renting elsewhere.
Two years later I was moving again, and ended up moving in to one of their apartments with someone who already had a lease.
Since I moved in I’ve never had any issues with the company. They let us pay rent however we wanted, cash, check, money order. Rick Cliff is an old school type of guy but he’s really nice and helpful.
The apartment was a great deal price wise, nice location and i personally loved it.
Any issue that we had maintenance wise was fixed quickly every time. There was water damage in the kitchen so tiles were coming up, so they came and renovated the whole kitchen. We got new countertops, a new oven and they added a dishwasher in, which was a plus. Our heat stopped working once, they came the same day and fixed it.
The only issue I had was the recycling dumpster behind the building was always full, but thats not the fault of P&B, more the city.
The parking situation sometimes sucks, but most of the time there are available spots. The farthest away I’ve had to park was a block, which isn’t bad in my opinion.
I’ve lived in the apartment for over two years now, and they’ve never raised our rent or charged us extra.
The lease said no pets, but they changed it so I could bring my cat. Without charging a pet deposit or monthly fee, which I thought was pretty cool.
Overall, I’ve never had issues and love my apartment. I’m about to move out and I’m sad that I can’t stay.

It appears that I had a completely different experience renting with Pollard & Bagby than the majority. P&B managed my last apartment and were great. I think a large part of it had to do with the fact that it was a building owned by M. Loupassi, who is a wonderful owner. I only had a few minor issues in almost 2 years of living there and they were promptly taken care of (one time, Loupassi even fixed problems I had yet to notice). The apartment was the best deal I have yet to find in the city and was in great shape by Richmond standards. Rick Cliff was our agent. Although, he is old school, he answered my questions and I had my full deposit within a month of moving out.

Pollard & Bagby are slumlords and Walid Daniel is a crook.

My security deposit saga:
I spent 120 days after my lease ended trying to figure out what the hell was going on with my $ 915 security deposit.
Sometimes I spoke in a plaintiff whisper, begging for mercy, sometimes I stressed this in anger, but MANY times I said, «The state gives you 45 days to return my deposit to me. This is not fair.»
I sent one letter.
I sent three emails.
I threatened to take Walid Daniel to court twice.
I made approximately 50 phone calls.
I left approximately 20 voicemails for Walid Daniel.
— – I left one voicemail in the form of a song; it went like this, «95 days after my lease ended I still have not received: My Security Deposit». I sung it to the tune of the 12 days of Christmas.
—I left two voicemails in a shouting rage.
Walid Daniel actually answered the phone zero times.
Getting my security deposit back from Walid Daniel shouldn’t have been so hard.
FYI: When you rent an apartment owned by Walid Daniel, Daniel handles the money and Pollard and Bagby manages the day-​to-​day stuff.