Pecan Grove Kennels

I have used Pecan Grove at least 3 times over the past year and a half and every time, all seemed well. This last time was a mess. We went on a week long cruise and left Jam our 1.5 yr old Chocolate Labrador. Being at sea, you do not get the reception for phones so mine was off., When we arrived in Galveston after a week I get a voicemail that my dog had had an incident with his tail. The kennel owner described it as «happy tail». He said he had injured it in the dog run. Since we were away they could not reach us to perform surgery and save 5 inches of his tail. So our dog was in a dog cone and isolated for nearly a week with 5 inches of tail rotting. They asked if they could take him to Foster Creek Vet where Dr Moore was able to amputate the dead tail. The problem was when the Vet alerted me that this was not to be confused with «happy tail» His tail was broken somehow under the care of Pecan Grove Kennel. To top it all off, he comes home and a day later, his «kennel cough» started. This was from him being in too wet of an environment, not getting enough ventilation and water gets into his lungs. Well, needless to say they did not charge for his week long stay and the receptionist said that they would pay our Vet bills that totaled over $ 300. No money, no call, so here I am letting the world (or at least Ft Bend County) know to not use this kennel. This should not have happened to any dog. Stay away and let others know so they could prevent a situation like what we just went through. Nice guy, the owner, but nice doesn’t always cut it!

I took my dog here for boarding over Thanksgiving because my normal boarding hospital was booked. I didn’t feel super comfort when I dropped her off because it didn’t look like they were very organized. When I got the call that she was ready to be picked up they used the wrong name and never called back to correct the mistake. I went to pick her up after work hoping she was ready since I only knew that a «Daisy» was ready. They never informed me of how her stay went and when I walked her out I noticed she had diarrhea stains on her bottom. When we got home she threw up and had diarrhea every couple of hours. She is still having issues. I’m not sure what happened seeing as she gets boarded regularly and I bring her own food to make sure she doesn’t get sick. This has never happened anywhere else I’ve boarded her and hopefully will never happen again. Never leaving her here again.

Note: Recently got a Unilocal account so I can finally review this place.
I will say that I would like my dog coming home in the same condition that I dropped her off. That being said, my dog had only stayed here once and that was one time too many.
During December 2013 my large dog stayed here for 6 nights. She was given a Cap Star to kill any fleas that «may be on her.» I understood and agreed. I also paid for extra «play» time.
When I picked my dog up, she smelled like urine and her usually beautiful and soft fur was now greasy to the touch from being soaked with pee. Funny because her little time sheet said that she enjoyed being outside and watching the horses. Um, I call bulls**t. I doubt they even took her out to use the bathroom since she was returned to me covered in pee. She should have been bathed out of courtesy because I d**n sure didn’t drop her off like that!
I really hope this place has changed but after reading other reviews… I doubt it. Do your pet a favor and find a better place to board.

Have been using Pecan Grove for the last year. Good experience every time we take our dog there. She’s happy when she goes and just as happy when we get her back. And their pricing is the best around. Take a tour if you want, they are very accommodating.

I wish I could give less than one star. We used this kennel twice. Being new to the area and with a new puppy this place «looked» like a good choice. We showed up at an off hour and I believe the owner helped us when we got there. We were told she would be out to play in the large open grounds they have there. We took a tour and the place seemed to be packed with dogs.
After a week of boarding we picked up our dog. She wasn’t bathed as we had asked for and paid for. When we took her in initially we had taught our new puppy some simple obedience tricks. When we brought her home she had forgotten all of them. She seemed like a different dog all together.
Shortly after we realized we knew a former employee of Pecan Grove. He advised us to never take our dog back there. He informed us that his job there was to spray the dogs waste out the kennels with a hose, with the dogs still in them. Our puppy is a larger breed/​bird dog that generally likes water. She now is terrified of the hose in the yard and now I know why. We were also told that the dogs are kept in their kennels for the entirety of their stay, unless they have been paid for special training.
I would never ever recommend this place to anyone. Ever.

This was the first time I boarded my dog, and I was already nervous to leave him there (also he had never been kennel trained). The staff wasn’t very comforting, which bothered me, and I was leaving him there over the weekend, so it wasn’t just an overnight trip. When I picked him up, he was incredibly thirsty. They never told me how he did– they just gave me a piece of paper and wrote a short sentence for each play time he got (he had 3). I’m sorry, but «he played and ran with the ponies» is pretty ridiculous. I want to know more about how he was behaving while he was there! They never told me if he barked, whined, if he ate much, slept, or any abnormal behaviors. They just handed me the leash and said here you go. When I got home, his poop was also incredibly dry, like he didn’t have much water at all. Maybe I should have told them that he drinks a lot of water (he’s a lab, so I would hope they would know this!!!). THAT bothered me the most though. Also, when I picked him up he smelled like rotten cheese (which I bathed him just a couple of day before I took him). Needless to say, I will not be boarding my dog here bet again. I was NOT impressed by this place one bit!!!

I would not suggest this to anyone who cares about their dogs. For one, my dogs were extremely distressed when I had picked them up after being boarded for a couple days (even though I spent twenty dollars a day for extra play time that I am assuming they never got). I have never had that issue when I boarded them elsewhere. The real kicker is that when my dogs were given to me by one of the techs– the leashes and my dogs were both covered with diarrhea. Whether or not that was my dogs diarrhea is still a mystery to me to this day. I’m real glad that I paid $ 60 extra for grooming before they were returned to me. What I food appalling was that after I took my dogs outside (because they were covered in dog poop and I didn’t want to get it all over the floor) I had to flag down someone to wash my dogs off. They apologized, washed off my dogs with just water, and returned my dogs to me. I was covered in poop, and when I put my dogs in the car, I noticed that their feet still had poop on it once I saw it ALL OVER MY BACK SEAT. After I got home, washed my dogs, washed myself, soaked their leashes, and did my best to deep clean my car, I decided to politely call the kennel and request a refund on at least the bath. The lady I spoke to said that she did and it will take a couple of days to show up in my account. I checked for weeks. It never showed up in my account.
Considering how polite I was to them with the whole encounter, I was extremely disappointed in how I was treated in return. Needless to say, I have never brought my dogs back there.