Pearle Vision

Dr. Dham is a wonderful optometrist, took her time and explained all procedures, not a long wait to see her. I have always purchased my glasses and contacts through this location, very helpful and friendly. The selection of frames is great and they usually have the buy one get one special along with free finance.

The optometrist next door is absolutely great.
This place is horrible. I was acknowledged the moment I walked through the door, but decent customer service stops there. The woman I spoke to was rude and unhelpful. I planned on shopping around a bit to find a pair of glasses I really liked for the best price and I told her that upfront. I also requested that she measure my PD as a friend of mine recommended a place in Carytown that requires you to bring them that measurement. She explained that that measurement is taken as a ‘professional courtesy’ and when I asked who might provide me with it, she said no one would if I wasn’t buying glasses from them. As I’ve never bought glasses before, I didn’t really know what I was asking, so such an explanation was welcome– however, the delivery was incredibly rude and short tempered; she treated me like an idiot, and I could feel her looking down her nose at me, as if such a request meant I could never possibly afford one of the pairs of Coach/​Prada/​Burberry glasses lining the walls.
Which brings me to my next point– the selection. They certainly offer a range of well known designers, but all the frames are horrible. Even the ones that are in style are adorned with the tackiest temple detail I’ve ever seen– fake diamonds, stripes of color, pieces of metal, and the like. I couldn’t find a single pair of simple, elegant, trendy frames.
Seriously, go somewhere else. This place thinks they’re way cooler than they are.

I was in no way impressed with this location of Pearle Vision. When I walked in, no one acknowledged me; one worker glanced at me like I was a bother. Of course, it was a Friday afternoon and everyone loves the weekend, but it was at least 2 hours before closing.
Since no one acknowledged me, I started browsing on my own. I didn’t find the frame selection to be very extensive.
When the optician/​clerk finally walked over, she was so lethargic, I was wondering if she was sleepwalking. She really had one nonchalant, unhelpful attitude. I asked her to assist me in finding some brown, tortoise shell, plastic frames. She brought me one pair of brown and a purple (yes, purple with some bling on the handle). At this point, my intuition told me to flee, and that is exactly what I did.
I went somewhere else to purchase my glasses. Skimpy frame selection + nonchalant employee (s) = GO SOMEWHERE ELSE.

Came here to pick up my contact lenses and when i walked in i wasn’t even aknowledged. The only person in there was dealing with another customer, he gave me a glance and said nothing to me not even a «be right with you sir» but continued to talk to the customer about things that were clearly not work related. I was ok acting like i was browsing for a while until i got tired of waiting and stared him down, then he came over with a super uppity attitude, finally got my boxes and left. There was a woman in there the last time i came in who was super helpful 3 stars for her minus 1 star for the man. The optometrist next door is 5 stars though. Only come here for convenience because the guy next door is fun and professional. The variety of frames here are not great