Paul’s-the Volvo Specialist

Integrity is the word for this place.
My «new-​to-​me» $ 6,500 Volvo had problems after a few months. Volvo said it was a know issue and to repair «X», and your maintenance of «Y» needs to be done. $ 3,000.
I check out Unilocal and find Paul’s. I simply ask I need to know what had to be fixed and if it is worth fixing. They call me the next day and bottom line is to sell the car as repairs are $ 6K.
The previous owner (mechanic) bought at an auction, screwed it up and sold it before it died. We dropped it for $ 3,500. A $ 3,000 loss, but saved future headaches.
It is nice to have people of integrity that won’t have us repair a «loss». When we purchase the «replacement» vehicle we will have Paul’s check it out to see if it is worth the price.
Thank you for your professionalism and ethics!

Excellent experience from moment I walked in the door at ½ the price.
I bought my car second-​hand and needed lots of repairs. Paul’s service rep Danny did an amazing job of walking me through every issue to explain what the problem is, why it’s a risk and how much the repair costs. He even advised me to go elsewhere for tires to get a better deal. When I got my car back — it ran perfectly for the first time since I bought it. YAY Paul’s. Thank you Danny.
You advised me like a friend — and I truly appreciate that.

After my last visit to Paul’s I’m surprised they didn’t throw me out. Having received the estimate for the work (bringing my total spent on the car this year to more than I owe on the car) I burst into tears, cursed the car, cursed Volvo and, I don’t know, I might have cursed the Swedish people as well (my sincere apologies, I know and love many Swedes but, well, those associated with the Volvo company should watch out). If I hear one more time what great cars Volvos are and blah blah blah I am going to scream. Somehow I apparently bought the only piece of s#!+ that Volvo ever made. Even if I left the keys in the unlocked car downtown this weekend probably no one would take it (it will be on the corner of Main and 8^th if your interested!).
But, this is a review of Paul’s, not of Volvos.
When we moved here (with our piece of s#!+ Volvo) I called several mechanics that worked on imports, asked who they would recommend for Volvos and called several of those places to check hourly labor charges, who had loaner cars, etc. Paul’s came out on top with the most competitve hourly rate and they do have loaners (you will need to tell them in advance that you need a loaner, it costs $ 15/​per day but you do not have to put gas in it). Their shop is nice and comfortable if you need to wait. Each time I have taken the car in I can tell that they genuinely feel bad when they bring me the total. The go into detail about what the problems are, what my options are and what they recommend. After my last outburst they even drove me to my office which I don’t think is a service they generally offer but, knowing that I am becoming their best customer and taking pity on me they helped stranded girl out.
Even though it is not conveniently located for us I will continue to take my car here because of their competitive pricing and stellar personal service.