Michel Tires Plus

Unfriendly and slow. They kept my car there over twice the time I was told, which really messed with my schedule. When I was in the store though I did see a few people walk in, wait at the counter for 10 – 15 mins, ask me if anyone was running the counter, and leave and say they were going down the street. I would have too if I knew what was going to happen when I went there.

SO! My car would stall out ever time I turned on the AC. It came at the worst timing too… as I had to move in to a new place, pick a friend up from the airport and start school all within the next 2 days. As you can imagine, I was real stressed out. I arrived at the shop at about 5 pm. Dan, the manager, was helping me. He literally spent 15 minutes on the phone looking to rush order the part that I needed. He was really courteous and thorough. He could have easily not gone through all of that trouble. But here is the icing on the cake, unlike the other dealership I went to that was close to my house (luckily, they were closing and wouldn’t have a mechanic in all weekend so they sent me away), Dan also took notice that my mileage was very low and he asked if I bought the car new, which I did. He found out that the car was under warranty, so a potential VERY EXPENSIVE repair (at least 400 – 500 dollars) was avoided, and now I am getting my car repaired for free at the Ford dealership. How great is that? That’s called seriously taking care of your customers and NOT advantage of them. To me, that says a lot. I will say, however, this is my first experience here and I’ve never had to have my car looked at or repaired otherwise, so I have no comment on the service. But, like I said, they really gained my trust after that. Thanks Dan! You really helped me!

Mechanics do good work but leave car dirty. The manager is the rudest person I have ever seen. Needs to find a job not dealing with the public!

Do all people face a degree of uncertainty when entering a town or re-​entering a town after a long absence? I think so. You don’t know who to trust.
Vehicle maintenance is a situation where many things often go wrong and I’m not the most trusting. I’ve done a lot of work at dealers and, even then, did not find all dealers to be honest or agreeable.
These people happened to have tires I wanted to replace my well-​worn tires on my VW Golf. At first, the person tried to sway me to the Firestone brand. (They, like Expert Tire, are a subsidiary of Firestone.) I don’t trust Firestone because of the troubles at their Illinois plant from the 1980s and again in the 2000s with the Ford Explorers.
After a short debate, he ordered the Falken brand tires (my car has an unusual size) and told me which day to be there. On that day, I arrived, but the two extra tires had not. He made a couple of calls and someone brought them directly from Hamilton, Ohio. That’s great, but the company should have not embarrassed him by not sending them. I’m sure it cost them extra to have a pickup and delivery.
I’m satisfied with their work, their ethics, and their speed, although things should have been coordinated better with an extra follow-​up ahead of my arrival. The price matched the quote, so there was no further problem.