Merchant’s Tire & Auto Centers

I went there this morning the manager was very friendly my car washed on his promise. I am very pleased overall

A poor score is being generous. My boyfriend took my car to them Sunday Afternoon for an oil change and tire rotation. The tire rotation was not done and the next day I get in my car to go to work and my car begins shaking violently and cutting off like its about to break down. My engine light is also flashing and a pungent smell is coming out of my car. I call the store to notify them of this and the guy who answered was very polite and asked where my car was and stated that they may be able to come out and look at it but he was not the store manager. So, the store manager Kye, gets on the phone and before I could finish saying what was wrong to him, he states that «he noted all those things» about my car before they changed the oil. I stated that can’t be true because none of these things were happening before my car got there. He stated my boyfriend said those things were happening when I got there. I repeated and said, my boyfriend said that my car was shaking violently, that my engine light was flashing and that there was a pungent odor coming from my car and the car sounds like it is about to break down so I know what to ask him. He said yes and I noted it on the receipt. I said I have the receipt and it does not say any of those things. He asked what I wanted him to do and I stated that I want my car back the way it was before it left his shop. He stated I could bring it in and hung up the phone in my face! I called back and asked for «Kye’s» last name and he refused to give it to me. I asked Ky if there was anyone above him or a branch manager I could speak to and he said no. He said he is the only one that can assist me. I stated that is not adequate and there is no way there is not anyone over top of him. He again hung up in my face. I called back AGAIN, and Ky changed his story and said there are 200 over him but he would not give me any of their names or numbers. I asked him why he would not do that so I can get some assistance and he stopped answering despite my inquiry. I called my bf on three-​way at this point and left a message letting him know what was going on. I hung up and called back again, told Ky I want a refund and he said he would give me a refund. Unfortunately, now I will have to pay more money to reverse the damage they have done to my car, to a real mechanic. But there is no way I would give such incompetent people another chance to ruin my car any further. I pray no one has to go here and experience what I have. It was sickening.

Garbage!!! I had a 9:30 appointment for an oil change. I am still waiting for them to finish. unbelievably slow to have an appointment for a simple service and it take 2 hours. Will not return and I suggest everyone to go elsewhere

These guys were awesome. No one else could help and they could. Life savers. Excellent hours and open later than others. Friendly and wanted to help, where no else could. Life savers again. Background why i was there. I got out of work at 5 and saw I had a nail in my left front tire and needed to to fix it before I headed out I a long 12 hour trip the next morning. I had to wait but there was wifi, flat screens with Dish, and coffee. Good waiting room and not crowded. Clean and easy to get to from the highway.

always had great customer service here. mike is always really helpful and talks me through whatever issues my car is having. not the cheapest around, but worth it.

Went in for an oil change today. I had a good experience with the service though they kept offering me filter replacements and whatnot that all seemed a little more expensive than they should have been.

bad customer service and high prices (higher than the dealership)