Marina Bay Inn & Suites

Flee damn! You Do not even think stay at this hotel. look the other comments of people who have been in this hotel and judge yourself.

This place isn’t a motel it’s a ho-​tel if you get my drift.
There was this kinda blondish red haired woman hanging around outside trying to pickup every guy she saw. She slipped into rm 217 with a guy and then out again and then back in again with another guy.
This went on quite a few times. Then she took off in some multi painted car. A while later I was going out to get some food and she came back yet again and with another dude. Geez this place is scary.
She slipped back into rm 217 so I guess that’s her office. The phones don’t work too well either.
Unless your a guy looking for rm217 I’d avoid this place.

I booked this room fairly late on a Friday, with intent to check in on Saturday evening. After a long 6 day drive down the Oregon Coast highway and the Pacific Coast highway we were more than ready to eat dinner and get some rest before enjoying our first day in San Francisco. We arrive at the hotel around 5 pm and are greeted by a woman who was clearly annoyed that we were there. She claimed that she couldn’t find our reservation, because we had booked online. She shuffled through a few piles of paper before giving up and just starting a new booking. We booked 2 nights.
We set off to grab dinner before heading back to the room. Upon opening the doors for the first time we were treated with a comically ridiculous scene. One of our 2 beds was actually a pullout couch with a second mattress on top of the pullout mattress. Seriously. Then I stepped into the bathroom to find black mold pouring out of an uncovered vent/​fan. There was hair in the sink, which obviously wasn’t mine of my husbands.
The whole hotel just gave off a terrible vibe once we were in it for more than a minute. We refused to stay there another moment. Tried to get our money back but were refused over and over. The pictures and descriptions on their website, and
are NOT anything like what the actual facility looks like! The rooms are disgusting. The pool has clearly not been used in years. The restaurant that actually had great reviews and was on site, is no longer.
Run. Do not walk away from this place. Awful.

Times like this I wish there was an option to place — stars.
*********LOOK AT THE PICTURES OF THIS PLACE THAT I HAVE POSTED ******
I had requested a non-​smoking, pet friendly hotel through
. I called in my reservation and speciafivally spoke to a representative to make sure that I was making the correct booking.
What I was told and what I actually received was VERY, VERY different. I just spent 20+ minutes arguing with
demanding a refund. Only to be told that my complaint would be sent to the billing department and they would decide if i should get a refund. Ad repeated to the «customer service rep» at least 5 times. my booking was misleading and this place is disgusting, flithy, nasty. NO ONE would want to intentionally bring thier family here. And I have been crying for the last hour.
After driving 14 hrs, started in Seattle this morning, was looking forward to a good night’s sleep.
The night clerk was rude and kept asking me to give him back my credit card and ID. After the 3^rd time I asked him why the hell he kept needing it. He took 2 copies of both in addition to keeping an impression of my car «for security purposes». My husband asked me to be quiet since all he wanted to do was sleep and thought I was over reacting.
It took almost 10 minutes to check us in since he had to keep checking with someone what room they would give us. As I waited for him to wrap up, to my horror I decided to check Unilocal and started reading the reviews. DO NOT BOOK A ROOM HERE!!!
I agree with the other reviewer that out of spite or, revenge we received a room facing the freeway, next to portable bathrooms that reek. I opened the door to the room and my horror continued.
Everything that I found
*urine/​blood stained mattress
*missing safety latch on front door
*iron with cut off extension
*broken closet/​hanging area
*broken coffee pot with missing pot
*no bathroom toiletries
*Yellow stain tub
*dirt/​moldy? Crown molding
*peeling paint
What I didn’t take a picture of
*laundry cart in the middle of the hallway filled to the brim with trash
*empty and cracked pool
*trash, trash, trash is everywhere. In the hallways, lawns, etc.

Rude woman at the front desk, pool was empty, carpet in the room was absolutely disgusting, the towels and bedding were all well past it’s service life. The included breakfast was cereal and coffee. Last resort only!

Wow officially the worst hotel I have ever stayed in, and i have stayed in a large number and only staying because nothing available for 25 miles. Not sure if I would be safer and more comfortable in my truck. 0 stars, who ever graded this place a 2 star hotel was either smoking and been long addicted to crack, or was paid a lot of money to lie.
Walked in, tried to dead bolt door but its missing and door barely locks if you can call it locking. Picked up remote and back and batteries missing went to front desk its wrong remote. So I sat down on bed to turn on TV. and the bed fell to floor. corner supports are not there. I’m not a real fat guy, so that not it.
I went into bathroom and ceiling and walls are covered in black mold and no not just a little tiny corner. The room see pictures.
The cover and valve in bathtub are hanging down. The fan is covered in ?? And broken. Paint peeling off walls. Wall paper peeling off wall with mold growing all over and behind it. Wall paper bubbling or hang down throughout entire room. There is just so many other things wrong with this room. The staff are next to useless, and that’s another horror story «„“ HELP HOTEL MAKEVOVER»”“
Management should be fired for neglect of the property and training and follow through with staff.
House keeping should be fired for neglect and incompetence for this hotel

Worst hotel EVER!!! It doesn’t even deserve 1 star! I booked a room a week in advance through expedia. When I arrived at the hotel, the lady at the front sorted through a huge stack of papers and couldn’t find my reservation! Get out of the Stone Age and use computers! Then I had to call expedia and have them fax a paper over which took over 30 min to handle. On the website it said pet friendly up to 2 pets, and once I got there they said that it would cost $ 40 extra for my dog and that they weren’t sure they had a pet friendly room available. My boyfriend got on the phone with the manager or owner to try to get the pet charge off and all she did was try to charge us 60 for the dog! We left and went to the motel 6 in Oakland… much better and actually pet friendly!

TERRIBLE. First, we booked a room on expedia. We get to the hotel and the lady at the front desk whips out a stack of papers and starts sorting through them. 30 mins later she tells my girlfriend and I that she can’t find our reservation. So then we had to call expedia to have the information faxed. On top of that I thought this place would be pet friendly but they are not. There is a charge per night for your pet. I asked the manager to waive the fee since we had been waiting so long just to check in. She was extremely rude. the place looks like the bates motel, they can’t handle online booking, and they don’t have good customer service. Book somewhere else

Worst Hotel I have ever stayed in, should be 0 stars. Booked on Hotwire… $ 94, July 14^th 2015
Customer Service… Terrible
1. Lady behind the desk asked me to sign a receipt for $ 55 when I paid $ 94. Told me to deal with Hotwire
2. Asked me to pay $ 5.50 cash, for I’m not sure what. She took the time to tell me that I should read the policy before booking and its not her fault. When I told her I don’t have cash, she said there was a ATM 2 blocks away. Then told me not to give her hard time! She charged my credit card…
3. No Iron in the room in the morning. When I walked over to reception to ask for one, they told me housekeeping isn’t in until 9:30am and she cant help me. Luckily there was someone else at the desk who she couldn’t help as well asking for towels. He said he had an iron and I was able to swap towels with him for the iron.
4. Overall just rude and definitely didn’t care about there guests at all.
Room… Disgusting!
1. Stains all over the walls
2. Furnishings damaged and at least over 20 years old if not older.
3. Mattress the same, brown color, looks it hasn’t been replaced in decades. I really was unsure of it was healthy to sleep on.
4. Shower didn’t work so I had to take a bath.
5. Rugs was filthy.
6. Linens were really old including the blanket, old pillows with stains all over them. No fitted sheet, so it pulled up when sleeping revealing the disgusting mattress.
7. Door lock needed to be jiggled to open
8. Pool is condemned, photos on there website is not representation to what the hotel looks like.
9. Room smelled like STRONG stale smoke and mold, even though I was apparently in a nonsmoking room.
Overall if I could have canceled the reservation I would have. The managed to check off everything that is wrong with a hotel. Very disappointed with Hotwire for providing hotels that are this bad.
There should be some minimum standards, just felt ripped off.

No. Just no. Don’t stay here if you can in any way avoid it. We stayed here in June 2015 for the first (and will be ONLY time) and here was our experience in a nutshell:
Cons
1. The place is pretty run-​down and gives off a bad vibe right off the bat. The pictures on their website are completely misleading — their hotel looks nothing like what they’ve posted. Or maybe it used to when it was first built? FALSE ADVERTISING!
2. The floors were vaguely sticky (both the carpet and the tile). Ew.
3. The hotel room smelled like a mix of Pine Sol and grossness.
4. The employees are completely unhelpful and very frustrating over the phone, prior to our stay — just what you want to deal with on vacation.
5. The real kicker: the «continental breakfast» is a ziploc baggie of a muffin, an apple, and 2 pieces of bread that you have to request at the front desk. The only other thing available is cereal, which you can get in the dining room itself. However, after seeing the dining room, you will not want to eat anything from this place. It looked dirty and badly lit — vaguely horror movie-​esque feel to it.
6. They charged us more than the quoted price for the room. However, at that point, we weren’t willing to argue with them and just wanted out.
7. The paint in the rooms was pretty messed up, and the outlets were all jacked up.
8. Oh and the pretty looking pool from the website? It was completely drained and out of commission. Looked like it had been for quite some time too. Thumbs down on that.
9. Was told over the phone that if I cancelled, I had to do it 48 hours prior to my stay, or else I’d be charged for the room, but their receipt states 24 hours notice. What the heck is their actual policy?
10. They were unable to email me a confirmation of my reservation. The lady had to text me a confirmation number. ??? What business is unable to generate a confirmation, and email it these days???
Pros
1. Cheap (unless they charge you more than the quoted price, that is).
2. Didn’t have bedbugs… soooo, that’s a plus
3. We were able to find a good movie on TV, so that helped us take our minds off of our room at night. :/​Not really a pro, more of a silver lining.
One of the worst hotels I have stayed in, when considering everything as a whole. Will NEVER stay there again and wouldn’t recommend it to anyone else either. Blech. Run down to a certain degree I can forgive, but you can tell when a business really cares, and this one just doesn’t (from my point of view anyway).

If you like to be disgusted and treated horribly, this is the place for you.
The wifi password is J4life, which I assume is a reference to Jesus, but the woman who runs this independent hotel tried to charge me $ 15 more than I was quoted when I made the reservation! I didn’t see the rate change until after she charged my card at check in, so she was pissed she had to reverse that transaction and do a new one, giving me the worst fake «I don’t know what happened» face. But she also then moved me to a worse room (near road noise) and took away my complimentary continental breakfast coupon.
Two of the days I was there I got no service in the room, which had an incredibly filthy carpet, a table with one leg that was detached with the top just resting on it, and a bed that is long past its landfill delivery date.
Given all of this I didn’t chance eating in the restaurant. Who knows what evil lurks there.

Staff is rude, wallpaper is peeling.2 stars because they didn’t charge extra dirty lost room keys like They said they would.

This place was horrible !!! The towels were not even cleaned, the toilet set was broken and dirty, and the iron board was broken that we even fixed it for them. This place was the baddest place ive ever stayed at, i recommend u not to even think about booking a room her. The people next to us had a party that lasted all night and we couldn’t even sleep they where to loud! The only reason we stayed there was because the Chinese man told us it was a 4 star hotel and its not it sucks and because we didn’t want to lose our deposit. DONT EVER THINK TO STAY HERE ITS HORRIBLE

I thing special about this place except for its location near Craneway Pavilion. The rooms were clean enough for a motel. We asked for extra pillows and they told us service was closed for the day at 8pm. The front desk lady had the worst customer service I have ever seen. When checking-​in it took 30 minutes for her to finally help me and I was the only person in the lobby. Checking — out was worst. No one was at the front desk and had a long line waiting for them. I do not recommend staying here unless it’s a last resort.

This place is a dump.
If you can get a room here for dirt cheap, maybe under $ 55, it may be worth it. But we paid $ 100 and for what you get, don’t bother.
The staff was rude. They couldn’t find our registration. They charged us a mysterious $ 10 at check in which they refused to explain. They told us room type was not guaranteed, which was not mentioned on our reservation. The lady stopped checking us in to help with an employee and made us wait, with three tiny children.
The beds were awful. Pillows were so flat there was almost nothing there.
I went down to ask for more and the lady rudely informed me they were out of pillows because people keep stealing them. I asked for a blanket to roll up instead and she said no blankets either.
The maid came knocking before 9am and seemed put out when we asked her to come back in an hour.
The rooms were just plain dirty. I’ve travelled in third world countries and I don’t need pampering. I’m all about staying in inferior places to save money– but when you’re paying market price for a dump like this? Not worth it.

For some reason people feel this hotel is a 5star Marriot, well its not. But it is clean and decent. Located just outside Point Richmond, it is in an industrial area, so there is some trucker traffic. However, my stay was pleasant. There is a continental breakfast so I can eat just before hitting the road. Me and my boyfriend visit relatives in Berkeley, but the price in Berkeley is insane! So we stay here because it’s close and conveniently located next to the freeway. I’ll be back in the future.

Value Added Hotel. A bargain with a clean safe location right off the 580 in Richmond. Will stay again.

Worst hotel ever. This place should be condemn and torn down. The staff could care less about the hotel or guess issues. And the staff is very very rude to say the least. No one speak English or play like they don’t understand English. The pictures on their website is false advertising