Maaco Collision Repair & Auto Painting

Stay away from this place the are the worst pain shop I have been to they have to paint my van white and de did but it was the worst paint job ever then they set bring it back we will fix it they fix it but now I have different colors on the details the fix maid it even worse from before I will never use them again

Our family car has been with us for some time and I have I nested a great deal to maintain and upgrade it over time. When rust started to form I feared the worst, losing it. Having painted many cars but no rust repair, I turned to a few shops who actually quoted rust repair more than the vehicle value.
I went to Maaco with a perception of low quality, I left with a smile and one of the best experiences I’ve ever had in the automotive space. Todd was extremely pleasant, super nice guy that clearly cares about what he does. They reviewed and quickly gave me an estimate. He gave me options and also let me know how I could improve the car by removing lights, trim etc. no problem! I had a budget and Todd made it happen, I was so thrilled but nervous, how would it turn out.
I received a call a few days later letting me know that to resolve the rust, my window needed to come out, which I really knew, however they called and found someone to take care of it for a minimal fee.
I will say that I dropped my car off with an expectation it would be done in a week, unfortunately due to some bad storms things were delayed. I was patient as I was worried about rushing them.
The car looked amazing, not some shoddy job and that was without wet sanding that I wanted to do on my own. They documented everything and saved photos.
I highly advise you use Macao for all of your needs. Would I take an extremely high end car there? Honestly if I gave them a panel and they did the job my BMW Touring came out like sure.
Thanks Todd and your team, incredible.

This is the first time I’ve ever taken a car to get painted. I wanted to refresh the bumper of my red 2011 Honda Fit so that it looked presentable for sale after getting lots of dings and scratches from daily parallel parking bumps. The end result was spectacular. The car bumper looks brand new. Exact paint match. But what I really wanted to rave about was the service. The office staff, in particular Alondra, was friendly, professional, informative and straightforward. I called before coming in asking about the bumper special I had heard about a little while back. I was told that they were still offering it. When I brought the car in, I was told the special had ended 6 weeks before but Alondra honored the mistaken representation anyway. It saved me about 50%. The car was ready in 24 hours. If I ever need any car painting services again, I’m definitely coming here.

My mom had her car fixed at this Maaco location and she had a great experience overall. They took her car in quickly fixed it within 2 days, and it looks like it’s supposed to look like when you get your car fixed; as if there was nothing there to begin with. They even fixed a few other scratches that she never mentioned to them. She was very happy with the customer service and because she doesn’t speak English very proficiently sometimes people lose their patience with her, but at Maaco, Alondra, went above and beyond to figure out her needs. And most importantly they got the job done very very well. And did I mention before that the price was excellent? Overall she is very happy and will recommend this place to her friends.

I received great support from the Maaco team after my car accident where my whole left rear was smashed on my car. Alondra is on point and was very helpful throughout the process. My car looks better then it did prior to the accident.
Cons: It took my car two weeks longer then expected to be ready. That’s the only issue that kept it from getting 5 stars.
I highly recommend Maaco Of Richmond!

This Maaco has a new owner and the customer service is excellent! I just had 13 year old mini van painted and it looks like new! The staff and owner were very friendly and accommodating. I asked to pick my van up ahead of schedule to avoid traffic and they made it happen.

Creepy guy warning be prepared for some serious eye to chest contact by a horny pimpled counter person in his 20s. He gave me the creeps! I did not feel like my questions were answered satisfactorily and the price does not match the low low low quality of service.
It’s in a questionable part of Richmond.

Under new ownership and couldnt be happier!
I took my car into Maaco and was pleased with their work. I worked with Alan, who gave me the original estimate, and Neil drove me home since i didnt have a ride. The car came out beautiful! It was done in the quoted time, prices were great, and the people are knowledgeable and friendly. What else are you looking for?

It’s difficult to review this place because you are paying $ 900 for a complete paint job on your car and every other body shop in the area has given you an estimate in the range of $ 2800 — $ 3500. When you pick up your car you are upset because there are a few areas in which they could have done a better job however you are also pleased because your 16 year old car suddenly looks new again. When you go on your computer to write the Unilocal review, you want to give this place 1 star because they took 2 days longer than they said would and they didn’t always answer their phone. However, you give them 3 stars because you feel you saved $ 1800 by coming here but still wish you had gone to the Fremont MAACO instead.

DON’T GO HERE. Awful service. Asked for manager and she laughed at me. They made me pay for their mistakes. Corrupt and rude.

I went in for an estimate on a complete repaint of my Honda CRX. The women at the desk had no clue what she was doing, and had to ask the manager several times for the answer to my questions. A week later I took my car in to get painted, excepting them to be finished «3 – 4 days», as they told me. After one week I had to call in to get the status of my car. I spoke to the manager Neil, who told me they had barely started the body work and that he would try to get it finished by the end of the week. Once again I waited another week and called on Monday morning and asked for the status of my car. I spoke with the women at the front desk who told me my car would be ready that day at 5pm. I then went in to pick up my car, and once I arrived the women says «Oh, I forgot to call you!». She then explained to me that my car was in fact not ready and couldn’t even remember to call and notify me. The women told me that my car would be ready the next day. I was unable to come the next day so I went in on Wednesday. I called Wednesday morning once again to check if my car was actually ready. The manager told me that it would be ready by 2pm. I called again at 2 and they told me my car was ready to be picked up. I arrived at 3pm today and my car was dusty and the windows had paint and dirt on them. After paying $ 2000 I would expect better service and better quality work. The paint job done was mediocre, and residue speckles of other paint was noticeable on my white car. I’m highly disappointed with how unorganized this business is ran and would have appreciated better communication. I would never recommend this place to anyone nor will I go back. A lot of wasted time and money.

cheap labor = poor work

1 star for quality
1 for effort
I took my car to Maaco in Dec 2014 for a complete paint job. I picked up the car 10 days later. I received the car dusty, head lights had paint. There were marks from when they taped paper to cover the car.
–March 2015 paint started to crack. Soon after that the paint started to come off. Took the car back. They repainted the affected areas 4 times. Four times I went to pick up the car. My time was wasted. I finally picked up the car. The affected areas where the paint was cracked were fixed. However the paint they applied did not have a clear coat. So now the car looks shyny in some areas but not in other areas. The owner Neil is a nice guy and he will work with you. Unfortunately things don’t work out sometimes. JC the short Latin guy will not deliver what he tells you. And now they have a female working the desk and doing estimates, she has not clue. YOU ARE TAKING A HIGH RISK TAKING YOUR VEHICLE HERE.
Unfortunately I will not do business with them any longer.

This MAACO recently changed ownership, so I encourage you to read the reviews from the last 4 months, and to give them a chance.
I was grueling over whether I should get my car painted or just buckle under and lease a new car, because I am in real estate. My car is older (over a decade), but very low mileage, runs great and has a perfect interior. The paint was peeling due to several years of parking outside near the ocean. So finally I decided to give this a try. Glad I did! Everyone thinks I am driving a new SUV.
The service at this MAACO was great, the office staff friendly and helpful, and they did all the work on time. It has been a month, and the paint looks fabulous. I was planning on getting the 3 year guarantee (mid range) paint job, but the super deluxe top of the line with the 5 year guarantee was on a big discount at the time that I went, so I opted for the top of the line. They fixed two dents, and also repaired some damage that was a bad repair from years back. It looks fabulous. I get compliments all the time now on my car.
I spent $ 1200 total, I would have spent that much in a leased car in 3 months time. Plus my registration and insurance remains low with an older car, and my gas mileage is more reasonable than a lot of heavier vehicles.
Super happy with my decision, and with the staff at this MAACO.

Maaco paints was very economical price. The whole car was repainted and quality was very good for pricing. Neil was very helpful and courteous. I would recommend body shop for repainting in budget conscious mind. Good job Maaco of Richmond CA.

AT first I was hesitant to let Maaco do my car because of the review… alot of bad review that a did read… But i said what the heck lets try… I was amazed of the result. they did a very god job my car look brand new. thanks Maaco… the only thing is that customer service… they should call and let /​update the customer whats is going on to their cars instead of us calling. if they promise to deliver on that they they should deliver. Hope that they will improve on that criteria since it was the most omportant thing on us customers… But totally i will give them a 3.7… good job

Our 2003 Honda Civic was in desperate need of a paint job. The clear coat had worn away and the old paint was wearing out. We took it in and the new owner Neil Michell took excellent care of us. He made the car look new again. Thanks Neil for the great job.

Recently took our 1982 Cutlass in for a paint job. Customer service was great! and our money was well spent! Thank you for taking care of us. We will for sure come back to this place for any of our auto body needs :)
— Jose

Last week, Maaco in Richmond CA painted my 1981 Toyota SR5 pickup truck. When I brought it in, it was in bad shape but 3 days later it looked brand new (original factory blue or close to it). I chose the $ 399 paint job and for just a little over a $ 100 more, they sanded and applied a sealer. For an additional $ 100 they painted the truck’s lumber rack (black). Out the door it cost me about $ 630. I am very pleased with Maaco Richmond and will return.

my husband to his pickup truck to these people for a simple inexpensive paint job of $ 1300. They promised it would out on the following Wednesday. NOT!!!
They agreed to do some sanding before the painting. NOT!!!
$ 1300 is a lot of money.
The truck looks better, you can still see areas where there is tape and the letters of the make.
The Indian female at the front office was so unprofessional and so rude and so disrespectful.
We told them over the phone we would be there Wednesday b4 5pm. They said fine because that is the time they close.
Coming from Berkeley we got there at 4:54pm. Gate was locked. It wasnt 5pm yet and the owner and employees were gone. There sign reads 5pm. The phone greeting says 5pm.
I am going to call corporate since they are franchised to complain.
MAACO RICHMOND IS THE WORST!!!